They texted me supposedly from Direct TV with a promotion, I payed them ***.** with a g...

GetHuman626284's customer service issue with Green Dot from April 2018

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The issue in GetHuman626284's own words
They texted me supposedly from Direct TV with a promotion, I payed them ***.** with a green dot card, but now Direct TV says there was no promotion, and that I got scammed, they told me to get a hold of you to see if the money was still in the card, but I can't seem to be able to talk to anybody, the telemated machine tells me to put the card * in, but it keeps on telling me it's incorrect, I just wish I could speak to someone!!!!!!!!
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Green Dot

Customer service issue
Reported by GetHuman626284
Apr 26th, 2018 - a yr ago
I have an issue with Green Dot too
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Items needed
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Billing address
DOB
Last 4 of SSN
Timeline
GetHuman626284 started working on this issue
Apr 26th, 2018 12:04am
GetHuman626284 indicated the issue is not fixed yet.
Apr 26th, 2018 12:04am