MoneyPak Card locked

GetHuman743752's customer service issue with Green Dot from June 2018

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The issue in GetHuman743752's own words
Get my money! ... I had bought a MoneyPak Card for my little cousins birthday on the Thursday the **st of May. I had put $*** on the card and she said it was locked and the numbers didnt work. I have the receipt and everything, I don't know if the employee at Dollar General did the transaction correctly but I'm not losing out on $***.**. I can attach pictures in an email to send for more proof or purchase*transaction, Whatever has to happen in order for a refund would greatly be appreciated.
With proof of purchase, receipts, etc I'm still out of $***...not including the $*.** (*)
Finding and resolving the issue, i need my money and somewhere in the mixture either Dollar General or GreenDot made a mistake.
Because ive been Gettin cards nonstop and have always been a loyal customer. Ive never had an issue til now.
Yes, contacted the GreenDot Company and went to Dollar General. The manager at Dollar General also called GreenDot Customer Service. They made no sense and the blaming is Going back and forth.
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Green Dot

Green Dot MoneyPak
Customer service issue
Reported by GetHuman743752
Jun 2nd, 2018 - 3 years ago
Seen by 4 customers so far
Similar issue to 689 others
0 customers following this
Items needed
Account holder name
Billing address
Last 4 of SSN


GetHuman743752 started working on this issue
Jun 2nd, 2018 10:47pm
GetHuman743752 shared this issue with your circles on Google+
Jun 2nd, 2018 10:48pm
GetHuman743752 indicated the issue is not fixed yet.
Jun 6th, 2018 7:46pm
GetHuman743752 indicated the issue is not fixed yet.
Jun 6th, 2018 9:11pm