Google Customer Service Issues

I am having trouble accessing my Google accounts due to not having access to my old phone number for recovery. Despite knowing my passwords for accounts such as [redacted], I am unable to receive the recovery code as it is sent to my old phone number, which is no longer in my possession. This issue is also affecting my [redacted] account, which I suspect may be unrecoverable. I have been living in China for 8 years, so the US phone numbers linked to these accounts are no longer valid for me. Google support suggested creating new accounts, but I would like to regain access to my existing accounts if possible.

Hello, I am Lesli G., the owner of Sugar Skulls Salon in Henderson, NV. I recently came across a misleading 1-star review from 2 months ago that I need assistance with. The review was posted by a former employee named Carly, who I had to let go due to poor performance. Carly's unethical behavior was later revealed through a background check, showing she has outstanding warrants in Texas for various offenses. She is now seeking revenge by leaving false reviews. Our establishment maintains a high level of professionalism and customer care, prioritizing our clients' satisfaction above all else. To protect our reputation, I kindly request the removal of Carly's dishonest review from our page. Thank you for your understanding. Lesli G. Owner of Sugar Skulls Salon

I shared the card code with my boyfriend, but it took a while to load and eventually reset. A representative mentioned the code might have been used or hacked. If it was indeed hacked, we believe a refund should be issued. The funds were crucial for fixing his brakes, the last of his mom's money available. There's no one else we can turn to for help. He's dealing with daily challenges, and fixing the brakes was essential to pick up his daughter Diana. He's devastated and just wants to reunite with his daughter. Any assistance in refunding the money so the brakes can be fixed would be greatly appreciated. I have the receipt and the card available if needed. Thank you and God bless.

I have a YouTube account linked to my school email, '[redacted]'. Unfortunately, I can't access my account because I can't remember my email password. The school informed me that they are no longer using the 'edmail.edcc.edu' address and will be deleting these email accounts soon. The IT department at my school sent me an email to recover my password or update my email. If I change my email as instructed, will I still be able to access my YouTube account with the old email? Will my saved videos transfer to the new account automatically? I'm confused and need clarification on how this process works. Any help is appreciated.

I recently lost my iPhone and SIM card. I purchased a new Alcatel phone which came with a Telus SIM. I got a Chatr SIM for my company's service and did a factory reset on the phone to switch to Chatr. However, I am facing issues with verification on the new SIM. The phone keeps asking for a username and password that I have never used on this phone or SIM before. It is preventing me from using the phone and claims it cannot verify my identity. I have been without a cell phone for almost two weeks now. I need to recover the original username and password I used for Google over ten years ago, but I can't recall it. How can I resolve this to start using my phone again?

I just created a new gmail account and followed all the steps but got stuck on the final page. Why is this process so complicated with Google? I don't want to share additional features; I simply need a backup or recovery email as suggested by Google. Can we make this work? Primary gmail: [redacted] New Recovery gmail: [redacted] Note: When I checked my email addresses, the new recovery address rlocandro29 wasn't listed, but rlocandro@ showed up, even though I didn't realize I had it. It was previously unavailable when I tried to select an address. I now understand why it wasn't available; I must have signed up for it before. Can I use this as a third address as well? Looking forward to your response, Russ

I am experiencing difficulty accessing my Gmail account ([redacted]) through my old phone, which is no longer active and has a changed number. I urgently need to regain access to my account to reach another linked email address. Despite attempting to reset the password, I am encountering challenges with the captcha system and have been unsuccessful in resolving the issue even after clearing the cache on my browser and within Gmail settings. While I am receiving generated codes every 15 minutes, I am unable to utilize them effectively. Despite spending over an hour on the supposed Google support line without speaking to a representative, I am unable to receive new emails until this matter is resolved. I refuse to create a new email account and remain frustrated by the lack of progress in resolving this issue.

I encountered an issue with Google Photos when I tried to share a few selected photos on Twitter but inadvertently ended up sharing my entire photo collection, including some personal and embarrassing images. I mistakenly assumed that I was sharing a single photo when it turned out to be the entire album. I am concerned that the person I have feelings for might have seen sensitive photos. I urgently need to know if anyone else viewed the shared album on Twitter. This mistake has caused me great embarrassment, and I fear the repercussions on my relationship. It would be helpful if Google Photos allowed for sharing of individual photos instead of whole albums to avoid such incidents in the future. Your prompt assistance in identifying who accessed the shared album would be greatly appreciated. Thank you, S.

Hello, I recently purchased another phone due to ongoing issues with my previous ones from Consumer Customer to Motorola and most recently, a Samsung AO3s. I've been experiencing problems like dropped calls, the phone not ringing, and difficulty hearing the person I'm calling. I visited a Verizon store in Fargo, ND, where I was charged over $[redacted] for a new phone and an additional $30 for transferring my information without prior notice. Unfortunately, I'm now having trouble logging into Gmail, which is essential for receiving emails. If possible, could you please reach out to me via phone call or text? Afternoons are preferred. My number is [redacted]. It's frustrating not being able to access Gmail, which creates further inconvenience for me. Any assistance would be greatly appreciated. Thanks, Ann

My Google account was mistakenly terminated earlier this year. No one has responded to my inquiries yet. I have relied on this email for work, gaming, and important communications for a few years. I suspect it was either A) an unjust termination or B) my account was compromised and deleted by someone else. The email address affected is [redacted], which is about 2-3 years old.

Hello, I am Lana from China. In [redacted], I created a Google account with the email address [redacted] Due to life changes and restrictions related to using VPNs, I had not accessed my account for almost two years. Now, as I pursue a career in international trade as a saleswoman, I need to use my Google account for apps like Twitter and YouTube to communicate with clients. Recently, when trying to log in on my new phone, even after passing verification steps, the system did not recognize me as the account owner. Using my old HUAWEI phone without VPN tools is challenging due to restrictions. It's crucial for me to regain access for my business connections on Twitter and Spotify. I appreciate Google's account security measures and would be grateful for assistance. If more details are needed, please contact me via email or provide an English-speaking helpline. Thank you and have a great day!

I am a disabled single mother facing a dire situation. Unfortunately, my caregiver friend stole my phones, which had all my important information and financial details. He switched the SIM card from my SafeLink phone to my Nord 10, containing crucial data for my life and financial matters. I am struggling to access my accounts due to this situation. I urgently need assistance as I am in the process of undergoing a double lung transplant at Shands Hospital in Gainesville. I urge anyone who can help me retrieve my information stored in my accounts to please reach out to me. You can contact me via my neighbor's government phone at [redacted]. My name is Theresa Alice Roth, and I can be reached via email at [redacted] or [redacted] Your support would be greatly appreciated.

I have been actively involved in the Google community for years. However, due to illness and disability, my mobility has been limited. What truly concerns me are my cognitive challenges. To cope, I keep a journal with important information like passwords. About six months ago, I started encountering issues with 2-step verification that prevent me from accessing my Gmail, YouTube account, and Google Play video library. This is distressing as I have a significant online presence where I share videos and provide support to others. Not being able to connect with my followers and missing out on memories stored in my videos and photos deeply saddens me, especially after the loss of my family and beloved pet Tyson. I feel overwhelmed and isolated as I struggle to regain access despite following the verification steps repeatedly. I seek assistance to resolve this issue and reclaim access to my Google accounts.

We are currently unable to access our administrative account for Google Workspace under the ama-lawfirm.ro domain, specifically [redacted], as we have misplaced the password for this account. After attempting to recover the password for [redacted] twice, we observed that the support team's responses were sent to our initial email address, which we are also unable to access. Our reference numbers for these recovery attempts are #[redacted]7 and #[redacted]0. As a solution, we require the initial email address to be changed to the new email address, [redacted], which we currently have access to. This adjustment is necessary for us to proceed with recovering the password for the administrative account associated with [redacted] We kindly request your assistance, as we are planning to transition to the paid version of Google Workspace for the ama-lawfirm.ro domain. Due to our inability to access the admin account for this service, we urgently need your support.

We recently created our Google Business Account, "Pizza Altmühltal." While updating our Google Business page, we received an email stating that our account was closed or locked. After investigating, we suspect it may be due to our website being incomplete with a password-protected landing page. This likely prevented Google from verifying our website and led to the account lock. Since we are eager to launch our Pizza Delivery Service promptly, we are seeking assistance in unlocking our Google Business Account quickly. We are open to providing any additional information required. Thank you in advance for your help and support. Best regards.

I recently lost access to my Google Gmail account, which I've had for 15 years. Despite numerous attempts, I have been unable to restore it. I am now using Apple Mail to check my emails, but I have lost all the photos stored in my account, including precious memories from my home of 21 years. I need assistance from an IT person who can help me recover my account and access my photos. I have created a new Gmail address to regain account access, but this does not restore my lost photos. It has been a frustrating experience with no warning beforehand. I kindly request support in recovering my account and valuable photos.

Hello, my name is Anthony D. I have two accounts that I've had for years, but recently, my phone was hacked by kids who put spyware on it. They accessed my iCloud and made changes to settings. I have proof of cyberbullying by Damon, Jason, and Ben, and have a case with law enforcement. They created a Google Play account through my phone, stole personal information, including my and my mother's social security numbers. I had to change multiple passwords and iCloud accounts. I'm reaching out for help as they've compromised my data, including 30,[redacted] photos and videos. I'm struggling to access my accounts even with new passwords. I want to safeguard my accounts from future attacks. Please contact me at [redacted] as soon as possible. Thank you for your assistance. My email addresses are [redacted] and [redacted]

I am experiencing troubling issues with my shared Google email account: [redacted] Recently, there have been concerning discrepancies with Google Maps indicating that my phone is in various locations near my home during late-night hours when I am certain I have not left my residence. This has led to accusations that are completely unfounded. I am seeking urgent assistance in investigating if there are system glitches with Google Maps or if my account has been compromised. I require a thorough examination to rule out any unauthorized access to my email. It is crucial to gather evidence that proves my innocence definitively. The data showing my phone activity at unfamiliar places like Days Inn, California In, and parked car situations is distressing and needs to be addressed promptly. I would appreciate a detailed explanation of all possible scenarios to clarify this situation and clear my name. Your immediate support in resolving this issue is highly valued. Thank you for your assistance.

My debit card was used without authorization to buy an android phone on May 31. Initially, I was told that the sale was legitimate, but it was indeed theft. I have filed a police report with the Waterloo, Iowa Police Dept. I am inquiring if the android phone has a serial number that could aid in locating it. Google's classification of the sale as legitimate has hindered my efforts to reclaim my funds from my financial institution. This issue is not resolved. I seek a refund for the stolen amount. I do not reside in West Burlington, and the shipping information was incorrect. I urge for a resolution to apprehend the thief and recover my funds promptly. My account ID is GS 3[redacted]-[redacted]. The invoice number is [redacted][redacted]-1, and the billing ID is 6[redacted]-[redacted]. I will use a different email address for further communications. Thank you. Sincerely, Reagan L.

I'd like to speak with a live customer service representative regarding my debit and credit card issues. I have four cards, two of which are lost and need to be deactivated so I can add my active debit card. With my two credit cards, I'm trying to pay down more of the principal balance. Due to receiving numerous fraudulent and scam calls, please text me the number you will be calling from to avoid confusion. As a 66-year-old disabled veteran, I believe there are federal laws in place to protect against this, but enforcement seems lacking. Could you advise which government department is responsible for enforcing these regulations? Please suggest a secure app to stop these retirement harassment calls. Text me at [redacted] with your phone number. - James G.