Cannot access Gmail on Chromebook now. This is a BIG PROBLEM for me.

GetHuman5410592's customer service issue with Google from October 2020

Help with my Google issue
First: share to improve GetHuman5410592's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5410592 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman5410592's own words
Trying to access my Gmail on Chromebook, which was never a problem until recently. ... I can no longer access my gmail account on my Chromebook. I am supposed to use my gmail user name or my phone number to access my gmail on my Chromebook. It won't accept either one, saying that the password is wrong (which it is NOT) or if I use my phone number (the only one I've had for over * decades), it says my account simply doesn't exist. I have no problem accessing my gmail on my pc, only on my Chromebook. Until recently I never had to type in anything to access Gmail on my Chromebook.
I cannot sit at my pc for long because of severe back and hip problems. Chromebook is easier for me to use, not causing the physical pain that ensues when I sit in front of my pc. Now I can ONLY check my Gmail on my pc.
Tell me how to fix this. I don't understand why, even when using my phone number, I'm told that no account exists for that phone number. That's incorrect and this whole mess is so totally unnecessary. Why didn't they just leave things as they were? PLEASE TAKE THIS REQUIREMENT OFF OF MY CHROMEBOOK!
I've been with Google for several years.
Yes. Everything imaginable. Of course, it's not a problem on my end. It's Google's new access requirement that's the problem. There's no way I can fix it on my own.
How GetHuman5410592 fixed the problem

We are waiting for GetHuman5410592 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Google

Gmail
Customer service issue
Reported by GetHuman5410592
Oct 28th, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 20201 others
0 customers following this

Timeline

GetHuman5410592 started working on this issue
Oct 28th, 2020 1:20pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies