Google Customer Service Issues

Archive 157

The following are issues that customers reported to GetHuman about Google customer service, archive #157. It includes a selection of 20 issue(s) reported February 8, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Google Maps must evolve to integrate more seamlessly into people's lives. Many still rely on asking others for directions instead of trusting the app. In the future, anyone with resources could potentially replace Google Maps. Why do people continue using Google Maps when there are arguably superior options available? It aims to be a trusted companion but has not fully achieved that status.
Reported by GetHuman4341377 on Saturday, February 8, 2020 5:16 PM
I am attempting to regain access to my Gmail account that has been altered by someone else, and I urgently need to retrieve it. I originally created the account around November or December of [redacted] and lost access to it by the end of March or April of [redacted]. Unfortunately, I no longer have access to the phone number I used to set up the account, and the person who changed the details also modified the recovery email. My name is Jamie Nicole Block, born on December 7, [redacted], residing in Natchitoches, Louisiana with the zip code [redacted], at my previous address [redacted] Vinna Rd. The email associated with the account is [redacted] I am willing to provide a photo of myself along with my identification and social security card for verification purposes.
Reported by GetHuman4341653 on Saturday, February 8, 2020 6:58 PM
I seem to have been automatically logged out of my account and am now unable to log back in, leaving all my valuable information in limbo, including important documents like my taxes. Unfortunately, I no longer have access to my old phone number or the associated email address, which is a Yahoo account that I cannot recover. I attempted to retrieve the necessary recovery information using an alternate account, but when I entered the details, Google was unable to recognize it. I'm in need of assistance to regain access to my account. The email address I am trying to recover is [redacted] Sincerely, Hans Adelfang
Reported by GetHuman-adelfang on Saturday, February 8, 2020 10:56 PM
I have been trying to reset my account for an hour. Even after resetting it, the issue persists. When attempting to recover my account online, the system prompts me to try again, resulting in an ongoing loop. I urgently require assistance as this situation is causing frustration. Despite numerous attempts, the message either asks me to retry, leading to another hour of waiting if it works, or simply gets stuck with a loading screen saying "try again." This problem has become quite overwhelming. My email for the account is [redacted] Any help would be greatly appreciated.
Reported by GetHuman-bemislui on Sunday, February 9, 2020 2:27 AM
Increasing the display resolution can lead to Google Assistant no longer automatically routing to destinations in Google Maps when users try voice commands like "navigate to work." This means users have to manually tap on the address and then hit "start" in Google Maps. This becomes inconvenient for individuals like myself who rely on Google Maps for work, like delivering pizzas. The trouble arises when the phone is placed behind the steering wheel. Despite searching for solutions in settings, I couldn't find any. It would be great if this feature could be added, if possible. To replicate the issue, adjust a phone's screen size similar to the Samsung Galaxy s8+ from 411dp to 634dp in Developer Options under Drawing. This change vastly improves app functionality. For instance, Gmail now displays a left sidebar with inbox and unread buttons, Facebook and Messenger show more messages, and Google Chrome showcases tabs. Overall, setting the minimum width to 634dp enhances the user experience across various apps.
Reported by GetHuman-noddame on Sunday, February 9, 2020 7:47 AM
I am having trouble accessing my Google account. Despite having the same email and phone number for a long time, I cannot log in. It seems my fiance can access my account, which is concerning. This account holds sentimental photos, and I need immediate control over it. How can you email me when I'm locked out of my account? It's frustrating. Thank you for your help.
Reported by GetHuman4343043 on Sunday, February 9, 2020 9:29 AM
Hello, my name is Zelinda F. Currently, I am trying to recover an email I created in [redacted], as it is connected to my Instagram account for business promotion. Unfortunately, I don't have access to the old password and the recovery information is outdated. I have been attempting various methods to regain access but haven't been successful. I was hoping you could assist me in resetting the password for the email so I can receive verification to log back into my Instagram account. I would greatly appreciate any help.
Reported by GetHuman-zelflore on Sunday, February 9, 2020 5:46 PM
My phone has crashed and is unresponsive. It stopped functioning after a conference call, where it began vibrating intermittently. During the call, the battery was low, causing it to alternate between battery saver and regular mode, making it impossible to use. Despite being plugged into a power source, the charge kept decreasing. Now the phone will not turn on or charge.
Reported by GetHuman-cpcworks on Sunday, February 9, 2020 8:33 PM
I recently noticed four separate charges of $74.36 on my PayPal account within the past month. I am uncertain about what these charges are for. I have attempted to contact PayPal without success in reaching a representative. Frustratingly, I am now seeking assistance from Google; however, I am facing obstacles due to being prompted for a Google account password, which I do not possess and have never had. Please provide guidance promptly before I am forced to take action with my credit card to halt these payments. Thank you, M.B.
Reported by GetHuman4344365 on Sunday, February 9, 2020 9:50 PM
On Saturday, I encountered an issue with accessing Google Chrome. Seeking assistance, I visited Sandia Computers, my local computer store, to resolve the problem. Unfortunately, I was unable to recall my password for my [redacted] account, leading to the creation of a temporary account, [redacted] Google has blocked my original account, [redacted], which holds crucial business information and contacts. I am inquiring about the expected timeline for unblocking and restoring access to my [redacted] account.
Reported by GetHuman4345882 on Monday, February 10, 2020 2:29 PM
I set up my Gmail account on my old phone, which I reset before giving it to my sister. I cannot remember the password, despite trying all my usual ones and some older ones. Even after attempting to log in from the IP address usually associated with the account, I can't verify or access it. The only way I can prove ownership is through the Pokemon Go app, where I know the username.
Reported by GetHuman4346716 on Monday, February 10, 2020 6:00 PM
I lost my phone and cannot recover it. I have been changing my password regularly but unfortunately lost my notes and password book in a recent move. I have other email addresses, but the important one with all my information is inaccessible. I feel lost without my old phone and need help recovering my data. My new phone number is [redacted]. The email address I need access to is [redacted] Please contact me at [redacted] I am struggling to access anything, as my computer only has my old password, which includes "f*ck." I typically use "[redacted]" in most of my passwords. Any assistance would be greatly appreciated. Thank you. - Paul Anthony B. [redacted]
Reported by GetHuman-tnanpfa on Monday, February 10, 2020 7:39 PM
My Google account has been hacked, and it's been shut down due to the hacker. The last time I contacted Google was from my iPhone. Unfortunately, my email is compromised. I am currently at the Southwest Public Library and cannot receive emails. The hacker is intercepting them. I managed to contact an IT specialist through a secure line on a free trial. My old Google account was [redacted], with the password bbfwen46h, and the associated phone number was [redacted]. Please don't contact that number, use my new one, [redacted]. The hackers frequently block numbers. When I get home, I need immediate assistance from the IT specialist. My iPhone is off to prevent tracking. My emi # is [redacted][redacted]. Google Support recommended blocking the account. Please help me reach the IT person quickly. My phone number may be blocked, but I have a wired Mac. The network name is myspace49bubbleh-5G.
Reported by GetHuman-foxyson on Monday, February 10, 2020 10:08 PM
I contacted the website manibooks.com and paid for PDFs as requested. I was informed that I would receive the files within 24 hours. After waiting for three days and attempting to reach out multiple times through calls, messages, and submitting queries, there has been no response. I also threatened to report the fraudulent service to Google for misleading students. It has been a week since payment, and I am still waiting for the PDFs or a refund. Despite my efforts, there has been no communication from the website. I am concerned about their legitimacy and would appreciate it if someone could investigate and possibly report them to Google for fraudulent activities.
Reported by GetHuman-nandamva on Tuesday, February 11, 2020 4:00 AM
After clearing my browser history and cache in Chrome, I attempted to log into my Gmail account but received an error message stating that my device was not recognized. After answering a security question, I was prompted to provide an alternate email address for further assistance. Despite correctly entering the provided code, I received a message indicating that my ownership of the account could not be confirmed. The subsequent email alerting me of a blocked access attempt was both concerning and frustrating. I am seeking guidance on how to regain access to my account. Is there a support representative available for direct assistance?
Reported by GetHuman-jsmretai on Tuesday, February 11, 2020 10:45 AM
Dear members, Our shop in Prague specializes in phones and electronics, maintaining a positive reputation through high Google reviews by prioritizing customer satisfaction. Recently, a customer expressed dissatisfaction with a phone battery purchased from us. Despite our offer for a complimentary replacement due to rare issues with used phones, the customer declined and engaged in a hostile exchange via Facebook. Their actions included unjustified one-star reviews on Google, suggesting a desire to harm our store. We are considering submitting evidence of the conversation to Google to address the misleading reviews. Thank you for your support.
Reported by GetHuman-adambori on Tuesday, February 11, 2020 12:03 PM
I recently moved to a newly developed street, but it has caused significant issues as the address is not recognized online. Even though the post office and city have registered the address, Google does not recognize it, making it difficult for anyone trying to use online navigation or address autofill features. This discrepancy is causing inconvenience for many. It seems that the problem lies in Google not having the updated address in its system, which is hindering smooth navigation and address population online.
Reported by GetHuman-lisaydel on Tuesday, February 11, 2020 7:58 PM
Since early December [redacted], I have not received any emails to my Gmail account. Despite following some suggestions from self-help pages by deleting items due to lack of memory, my email is still not functioning properly. I have refreshed my login on different devices, but I am still not receiving emails sent to me, leading to missed job interview opportunities and money transfers. The professional email affected is [redacted] I urge a prompt response to resolve this issue promptly, as the consequences have been significant.
Reported by GetHuman-maugirl on Tuesday, February 11, 2020 8:24 PM
I relocated from NC in late November and had been using my debit/visa card sparingly for essentials only. Upon checking my account in January, I discovered two unauthorized withdrawals of $48.99 from google trejj CA listed as recurring charges. Although my bank initially refunded the amounts, they later reversed the refund due to their association with google. Despite this affiliation, I never approved these charges. Given my recent move to NY and unemployment status, these charges are highly concerning to me. I would appreciate guidance on how to address and resolve these unauthorized transactions.
Reported by GetHuman4350828 on Tuesday, February 11, 2020 9:33 PM
When searching "Cow Cafe reviews" on Google, the first site displayed is from TripAdvisorNZ, showing an outdated nine-year-old review of our restaurant. Despite being ranked #4 out of over a hundred restaurants in New Bern, NC, this negative review consistently appears prominently, impacting our business.
Reported by GetHuman-milberry on Tuesday, February 11, 2020 10:02 PM

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