Hi,*On Sunday August *, ****, I accidentally invoked FireFox browser Installer that I h...

GetHuman-ayakhnis's customer service issue with Google from August 2019

Help with my Google issue
The issue in GetHuman-ayakhnis's own words
Hi,*On Sunday August *, ****, I accidentally invoked FireFox browser Installer that I held at my desktop. The resulting FireFox install appeared to have lost my gmail account information. And I appeared to have lost access to all my gmail e-mails via the new FireFox install.*I then initiated a process to recover access to my gmail account on the same date past Sunday. However, later on the same day, I realized that I have on my computer desktop another FireFox icon that represents a previous FireFox installation. I’ve opened FireFox via that other icon. Access to my gmail was immediately displayed on the FireFox just opened webpage. I’ve clicked on the displayed gmail icon and got access to my e-mails.*Today, Monday ******** **, I received Google e-mail reply to my Sunday request to Google to re-gain access to my gmail account. Google has stated: “Your request has been approved. You can now regain access to *****@***.com.”*I do have access to my gmail account via FireFox older install as I explained above. My only concern is that my password to my gmail account is imbedded in that FireFox installation. I do not have my gmail password handy. At this point I do not want to change my gmail password and prefer to access my gmail via FireFox as I described above.*Do you see a better way to handle the access to my gmail account?*I can access your reply if you’d e-mail it to *****@***.com*Thank you.*Alexander.

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Google

Customer service issue
Reported by GetHuman-ayakhnis
Aug 5th, 2019 - 3 years ago
Fixed
GetHuman-ayakhnis shared how to fix
Seen by 6 customers so far
Similar issue to 89705 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman-ayakhnis started working on this issue
Aug 5th, 2019 12:38pm
GetHuman-ayakhnis confirmed the issue is fixed. Hooray!
Aug 5th, 2019 12:41pm

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