I have been fighting igg for days now and still have gotten no where, yet the items are...

GetHuman2958165's Refund or Suspicious Charges issue with Google from May 2019

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Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman2958165's own words
I have been fighting igg for days now and still have gotten no where, yet the items are not on my acct from the first instance, And not only * purchase is missing but several. Igg really has gone to **** since all the updates, and them allowing hackers to crash servers. I feel as if I'm wasting my time and money with them! I thought the issue was fixed as some purchases came thru and now again not showing up.... I spend THOUSANDS OF DOLLARS ON THIS GAME!! This is absolutely ridiculous, trusting a company to deliver what is promised!! And here we are again... I'm told to contact google play so I do that and get no where, now there are * companies I have trusted to protect me and my money and are failing to do so.... is Google really continually supporting a developer that is not holding up to their end?
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Google

Refund or Suspicious Charges issue
Reported by GetHuman2958165
May 21st, 2019 - a mon ago
I have an issue with Google too
Not resolved
Seen by 2 customers so far
Similar issue to 69848 others
0 customers following this
Timeline
GetHuman2958165 started working on this issue
May 21st 6:59am