Google Customer Service Issues

I recently discovered that my 8-year-old daughter made unauthorized purchases totaling over $[redacted] using my debit card linked to my Google account. I deleted the card information once I found out. As a single parent juggling two jobs, I can't afford to lose that amount of money. Is it possible to retrieve some of the funds? Any assistance in recovering some of the money would be greatly appreciated. Thank you. - J.S. Email: [redacted] Game: Roblox

My daughter owns a Moto G5 Plus that is currently locked because she forgot the pattern password. I set up a Gmail account for her to use on the phone but she cannot recall the correct password. I attempted to recover the password using my cell phone as an alternate number for verification, but the system is not accepting my correct number ending in 43. This situation is urgent as my daughter has a heart condition and needs access to her phone to call for help if needed. I am seeking a solution to unlock her phone promptly.

Hello, Google. With the latest update, my call recorder no longer works, which is an issue for me due to my memory impairment as a disabled individual. In the United Kingdom, we are allowed to record phone calls, especially important ones like those from doctors or hospitals that I may not be able to note down at the time. It's crucial for people like me to have this feature, and I had paid for the app which now doesn't function properly. I hope Google can address this promptly. Thank you for your assistance. - Derek Bentley

We are currently redesigning our website with a new design but are encountering issues transferring our emails to the new site. Both our designer and our company have attempted to contact Google without success in reaching a human representative. The automated suggestions provided do not address our specific needs. There seems to be a language barrier as we communicate in English while receiving responses in Bulgarian. We are frustrated with the lack of progress in resolving this matter and hope to speak with a human representative soon.

I am experiencing persistent pop-ups on my Apple iMac while using Gmail. Even though I am signed in, I keep getting redirected to Safari to authenticate my email in the Mail app. Despite my password being retained in my password manager, the pop-up repeats continuously. I primarily use Chrome for browsing and accessing Gmail. It seems like the system is unable to read the stored password. This issue is frustrating me, and I would appreciate someone guiding me through how to resolve it.

I have been attempting to find a contact number to file a complaint about your call centers, which have been persistently calling me for approximately 2 years, ranging from 2 to 5 times daily, despite our clear disinterest and the closure of the business. When I try to address this with them, they repeatedly hang up on me. Even when I spoke to a supervisor about this, they, too, hung up on me. I am seeking to speak with a real person to lodge my complaint, yet it appears there is no way for me to reach a human representative. I would greatly appreciate a call from a live customer service agent. Otherwise, I will need to consider involving legal assistance to communicate with you on my behalf. This situation has been ongoing for two years, and I am exhausted by it. I insist on speaking with a live representative, rather than corresponding through email.

I received a notification about the auto-renewal of my Norton Secure VPN subscription. I promptly requested to cancel it. Google confirmed the cancellation without a refund. I would like to continue using the service until the current term ends but do not wish to auto-renew next year. Details of the subscription: - Service: Norton Secure VPN – Security & Privacy VPN - Provider: Symantec Inc, USA CA Symantec Ltd - Platform: Google Play - Cancellation Date: April 4, [redacted] - No refunds per Refund Policy - Order Number: GPA.3[redacted]-8[redacted]6 - Order Date: March 28, [redacted], 12:02:13 PM EDT

Dear Community Members, I am experiencing difficulties accessing my long-standing Gmail account with the email address [redacted] Unfortunately, my password no longer works, and I am unable to reset it since the account is linked to an old phone that I have misplaced. Without the phone number associated with the account, which I lost three months ago, I am unable to recover it. I have since created a new email account but need the information from my original account to retrieve my contacts and emails. Despite my efforts to recover the account, I keep receiving the message "we cannot help you at this time." Any assistance in regaining access to my old email address would be greatly appreciated. I can provide any necessary verification details to expedite the process. Thank you all for your anticipated prompt assistance. Sincerely, CoCo Loving

I received a notification regarding the auto-renewal of the software below. I immediately requested cancellation. I was informed by Google that my auto-renewal was canceled, but no refund was provided. If this is the case, I would like to continue using the service for the remainder of the current term but cancel next year's auto-renewal. Subscription Details: - Product: Norton Secure VPN – Security & Privacy VPN - Provider: Symantec Inc, USA CA, Symantec Ltd for other regions - Platform: Google Play - Cancellation Date: April *, **** - Refund Policy: No refunds will be issued Order Details: - Order Number: GPA.****-****-****-**** - Order Date: March **, **** 10:00:00 PM EDT

I was locked out of my account suddenly and was asked odd security questions like when I created it. How can I pay my bills if I can't access my account? I provided a friend's email to receive a verification code, but the code was invalid. I rely on my email to stay connected, and I'm disappointed by the lack of support from Google. I may have to explore other options for bill payments. Is there a Facebook page where I can leave feedback?

On April 10th, I noticed three unauthorized Google Domain charges of $12.99 each on my account. Despite being unfamiliar with these activities and not authorizing them, I was billed for games originating from North Carolina, a location I have no ties to. After contacting my bank, I was provided Google Domain's customer service number, 1-[redacted]. Upon calling multiple times, I interacted with Joseph Hernandez. I found him to be extremely rude and impatient, rushing me during the conversation. He insisted I was wasting his time by repeating my concerns, preventing me from understanding the suggested process. I was surprised to learn that the only option to investigate the suspicious charges involved speaking with a software agent and paying $[redacted] for security details. Despite my attempts to communicate, he frequently interrupted me and hung up on me thrice. Despite his claims about a busy queue, he promptly answered my subsequent calls. He refused my requests to escalate the call to a higher authority, claiming no supervisor was available. His unprofessional behavior and refusal to provide any information unless I paid the security fee left me feeling frustrated and disappointed with the customer service experience. I seek assistance from a competent live representative to resolve this issue promptly.

Issue at hand: I am frustrated with the current situation as I am attempting to transition my website from HTTP to HTTPS on Expresscert.net through AWS. AWS requires an email such as [redacted] However, when I try to access the settings to manage the domain using [redacted], the page fails to load. The loading circle on the tab goes halfway and restarts. I wanted to call support for assistance but realized I need a pin, which I'm unable to obtain if the page doesn't load. It is challenging to reach you, and this recurring problem has now pushed me to seek out contact information.

Every time I check, my details are still the same. I have given all my information to every department, but I haven't spoken to a live person who can address my specific concerns. I'm puzzled why the VP Manager of Accounts and the Google Play Cards team haven't reached out. It's important to know that I am a senior citizen and have lost a significant amount of money, making it difficult to pay my bills. I understand the stereotype that seniors should be more cautious, but the scammers were very convincing. I believed Google would provide better support, but the run-around I've experienced is frustrating. Each email assures me of limited follow-ups, and it feels like a cycle without any real resolution. Amidst the automated responses, I question the authenticity of the support I'm receiving.

My Google account was recently compromised by my ex-boyfriend. Following that incident, I spent some time in jail. After six months, I managed to regain access to the account while in Florida. Upon traveling to Kentucky to visit my grandparents, I attempted to log in from my grandmother's computer but Google is now preventing me from doing so. Unfortunately, verifying an alternate email has not been successful, and the recovery phone associated with the account is no longer available. I cannot even recall the number. I find it perplexing that I am not being presented with the option to answer the security questions I set up a while back. I have been using this Google account since [redacted] and it contains crucial contact details, my YouTube history, tax service accounts, and more.

I fell victim to a Google Play gift card scam involving a fraudulent employer, Mark Engstrand. I was tricked into purchasing $2,[redacted] worth of gift cards with a fake check, which I deposited into my personal account. The scammer then made me send him the redemption codes. Realizing I was scammed, I contacted Google Play (CASE ID: 4-[redacted][redacted]) and was advised to redeem the cards on my own account, which I did successfully. Due to the fraudulent check, my account was debited $2,[redacted]. I reported the incident to the police (CASE # 19C05905) who suggested I seek a refund from Google for the remaining balance on my account. I am willing to provide any necessary information. Please respond promptly.

I own a [redacted] Ford Expedition and a Samsung S9, both running the latest Android software and Android Auto version. I'm experiencing numerous errors with Google Maps showing "Google Maps needs attention" leading to a blank car screen. Similarly, Google Music displays an error message stating "Google Music isn't working right now" for days even though it works on my other Google devices. Oddly enough, Waze and Amazon Music work flawlessly while only the Google apps seem to be problematic. The app often disconnects or fails to run entirely. I've noticed that starting the car before connecting my phone improves the chances of Android Auto loading successfully. Restarting the phone or re-plugging the cable sometimes helps, but not always.

Good morning to the respected members of the Google team. Google is undoubtedly the leader in the history of web search engines. I want to bring to your attention a significant error. There is a suggestive question, "When did Allah die?" with the answer stating, "Muhammad / cause of death FEVER." Both the question and answer are incorrect. In Islam, Allah means God, and Muhammad is the messenger of God who spread Islam. Our Prophet Muhammad passed away due to fever. Since God does not die, the question is inaccurate, and the answer, although correct regarding the cause of death, is presented inaccurately. I have evidence in the form of an image, and I can provide it if the responsive team requires it. I request the removal of this statement as it is misleading and provides incorrect information, which is disappointing and a misrepresentation of important religious beliefs.

I woke up to an email informing me of my account being suspended due to alleged breach of community guidelines. I have always followed the rules and never had any warnings or strikes. It is frustrating to go from having a clean record to being suspended overnight. All I want is to regain access to my account. I am willing to delete any flagged videos if necessary. Building my subscriber count to 10,[redacted] took years, and losing it suddenly is disheartening. Despite my appeal being rejected by Youtube, I have not been given any specifics on what I did wrong. They do not respond to my messages, and I am left with no option to contact them directly. Seeking assistance via phone seems to be the next step.

I recently experienced an unfortunate situation at work where my personal information was leaked to a news site by a colleague who accessed it without permission. This breach of confidentiality has caused me to lose my job and credibility. Despite this serious offense, the individual responsible has not faced any consequences. The false information circulating online has tarnished my reputation and hindered my ability to find new employment. I kindly request for Google to remove any articles related to my name, Jess L. Wilson, to rectify the damage caused by this unauthorized publication. Removing these defamatory search results will allow me to move forward and restore my reputation as I pursue opportunities in my field of Criminal Justice. I appreciate your attention to this matter.

I am facing difficulties accessing my Gmail account, [redacted], even though I have access to my recovery account, [redacted] Upon entering the verification code sent to the recovery account, I keep receiving a message stating it cannot verify my ownership of the [redacted] account. The account includes my picture, but the options provided for verification are limited to the last known password and the estimated account creation date. I don't recall setting up security questions as I am not prompted to answer any. I am eager to regain access to this account to use it as my primary email. Additionally, my phone number has changed from [redacted] to [redacted], with the former being linked to the account. Despite this, I believe I can provide other information to verify my ownership of the old phone number. Your assistance in this matter would be greatly appreciated.