My Gmail account on my computer at work is locked also tried to get in from home. I ca...

GetHuman-mjdcats's customer service issue with Google from March 2019

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The issue in GetHuman-mjdcats's own words
My Gmail account on my computer at work is locked also tried to get in from home. I can get into my email on my Motorola phone, but cannot see everything so wanted to log in on the computer. I tried to reset my password NUMEROUS times!!! I understand it is a * step security, however, no matter how many different ways I tried to recovery my password it does not work!! I selected try another way several times I can a verification code sent to my phone. I type the code from my phone on my computer. It shows a drag method down to do on my phone. It then asks for a password, assuming the temporary password is the *-digit code, but it says wrong password each time I try or resend code. I tried to recover using my Comcast email, but only receive an alert to my Comcast email stating someone is trying to get into my account and no further instructions how to reset. During one of these recovery requests I received the following message "something seemed unusual about your recent request to sign in to this account. To keep it safe, it's been placed in a security hold. You'll get an update at *****@***.com, usually within *-* days. Check your spam folder in case it goes there. This is ridiculous I have to wait *-* days and cannot get anyone on the phone. I NEED HELP!!
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Customer service issue
Reported by GetHuman-mjdcats
Mar 13th, 2019 - 5 mons ago
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Seen by 9 customers so far
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GetHuman-mjdcats started working on this issue
Mar 13th 1:53pm