Last week when Macy's prompted me to clear my browsing history on Google in order to re...

GetHuman1970473's customer service issue with Google from January 2019

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The issue in GetHuman1970473's own words
Last week when Macy's prompted me to clear my browsing history on Google in order to reset the Macy's password (* Agents later, still not successful), and this "clearing" wiped out all of the contact email addresses on my primary gmail account. I have been struggling with help to get them added back. One of your online help sites cautioned that adding an account could become the primary account. I don't want that! A Verizon rep kindly told me to click in the primary account email address area. After logging in, I proceeded to click "create account", as there was no "add account" option. I began to insert the address of my former google account, and had to then put in a username. I don't recall having one for this account so I put the letters from this account to be added in front of "" in the username request. The response indicated that had already been taken. Of course, it has* it's my account that was deleted. Additionally, I have a school email account (through Google) to be added back, as well as a non Google account to be added back. For the unsuccessful attempt, I don't want new letters in front of "" because I have already had business cards printed with this account: *****@***.com **The two additional accounts to be returned are:*******@***.com and*******@***.com**I do not want any of these to be my primary account. That should remain *****@***.com**Thank you. I hope you can help.**Carolyn Lewis
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Customer service issue
Reported by GetHuman1970473
Jan 15th, 2019 - a mon ago
I have an issue with Google too
Not resolved
Seen by 2 customers so far
Similar issue to 33038 others
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GetHuman1970473 started working on this issue
Jan 15th 6:05pm