Google Customer Service Issues

My Google account has been linked to an incorrect phone number, [redacted], which is causing issues with verification codes and access to my information. The correct number I need to update it to is [redacted]. Additionally, my Gmail address has changed from [redacted] to [redacted] unexpectedly, and I am unable to receive emails from my Yahoo account, [redacted], due to the verification codes being sent to the wrong number. I need the old phone number, [redacted], removed entirely from my account so I can receive verification codes on my current number, [redacted], to regain access to my contacts, photos, and emails. It is crucial that Google helps me resolve this issue promptly.

I am having trouble forwarding multiple email addresses to my existing one. I attempted to forward [redacted] and [redacted] to [redacted] on Jan. 17 but it didn't work despite following the prompts and using confirmation codes. Here are the details with the confirmation codes: [redacted] - Confirmation code: [redacted]87 [redacted] - Confirmation code: [redacted]69 I still need to forward [redacted] and [redacted], and I would like assistance with forwarding all four to [redacted] Additionally, there is an old email address, [redacted], that I would like to delete from my Gmail account as I no longer use it. Will removing this email cause any issues? Please advise on how to proceed. Thank you, Rosina Wilson

I am experiencing issues with my Google accounts on various devices. Last week, I contacted support and the problem was identified as 2-step verification. Although the issue was resolved for my iPad, my Dell desktop still has frozen documents and inaccessible Gmail. I tried reinstating 2-step verification as advised, but the problem persists. My iPhone is unaffected, but I prefer using the Dell at home. I am 81 years old and struggling to adapt to new technology quickly. Your prompt assistance with resolving the Dell issues is greatly appreciated. Thank you in advance. - Bim (Anthea) R.

I looked up the Apple iTunes Store support phone number on Google, and one of the first numbers I called was answered as "Apple Support." I was trying to address unauthorized activity on my Apple ID and an unauthorized charge of $[redacted].89. The person claiming to be an Apple Support Agent told me my phone was hacked and advised me to purchase iTunes cards to remove the hackers. After spending $[redacted] on the cards as instructed, they promised to refund the money within half an hour. However, the funds never returned, and I realized I was scammed. I am frustrated that Google allowed such a fraudulent company to masquerade as Apple Support. As a single mother with a one-year-old, I am facing financial difficulties due to this deceit. I want to report this fraud and seek compensation. The scam numbers I contacted are ‭+1 [redacted]‬, ‭+1 [redacted]‬, ‭+1 [redacted]‬, ‭+1 [redacted]‬, ‭+1 [redacted]‬, and they are still operating as iTunes Apple Support. If someone could assist me in recovering my funds and putting an end to this fraudulent activity, I would greatly appreciate it.

I have a Samsung Galaxy J3V that I set up on December 24, [redacted]. My Google account is [redacted] The original password was Holley2styers, but it was changed to styers2hardin about 48 hours ago. Unfortunately, my son added unwanted items to the phone while he was visiting, so I reset the phone on January 28 to remove them. However, Google is now asking for the previous information synced to the phone, which I have been unable to provide despite trying various passwords and email addresses. My phone number is [redacted]. I also have a similar issue with my previous phone, which has the number [redacted]. I am 71 years old and live alone, so having my phone is crucial for my safety. I would appreciate any assistance in resolving this issue promptly. Thank you, Sandra Hardin.

My 11-year-old son, Maverick Moore, somehow changed my Gmail settings to his school's account, [redacted] My Gmail is [redacted] This occurred on the Firefox browser. Originally, my password was mitymavy07, and after changing it to eotlemac, I still couldn't access my account. Google sent a verification code to my phone at [redacted], but they couldn't verify it was me and requested an alternative email, [redacted], where they were supposed to send another verification. However, I never received the email, even after checking spam. I repeated this process five times without success, causing a lot of frustration. I created a new Google account, [redacted], with the password supersecret22 on Chrome, but now they claim this password is also incorrect. I'm desperate for assistance; please reach out to me at [redacted]. Thank you for your attention. Rick Moore

Off-Topic review by H.S. Posted 6 days ago I recently received correspondence from residents in our community expressing discontent with Mem Property's management practices. Allegedly, both Mem Property and Martin Laderman have been accused of deleting reviews from members of Renaissance Station. When I subscribed to the Renaissance Station email list, it became clear that instead of addressing issues with the property, Laderman and Mem Property seemed more interested in concealing negative feedback. This behavior is hardly surprising. Should you be considering Mem Property's services, I urge you to visit Renaissance Station in New Brunswick, NJ, to preview your potential community under their management. I have had multiple encounters with Martin Laderman after sharing my concerns, some of which were borderline threatening. Any further communication from Laderman will be treated as harassment, and I am prepared to involve the New Brunswick Police Department if necessary.

My Google account ([redacted]) has been hacked, and I can't access it anymore. The hacker changed all my recovery information, including my phone number. I've had this account since around September [redacted]. I've tried using Google's recovery process, but it's been denied. I can remember some of the old passwords I used like "Mom[redacted]7," "Zoey[redacted]7," "Zoe[redacted]7," and "Mom84041." I received an email from Jagex/Runescape on September 18, [redacted]. My internet provider is CenturyLink, and I live in Layton, Utah, not Salt Lake City. My PayPal account is connected to this email, [redacted], with Paypal name "ISC Braxyy." I'm worried the hacker might access my PayPal too. I've been trying to recover my account for about a month now. I can still access my phone number [redacted]. One of my recovery emails is [redacted] There is a lot of spam in the account. I really need help to regain access to my account.

I recently received an email from the Google team informing me that my Gmail account is scheduled to be deactivated on April 2, [redacted]. The message highlights the shutdown of Google+ for consumers due to low usage and the challenges faced in maintaining the platform. They express gratitude for the time spent on Google+ and provide instructions on how to save content like photos and videos before the shutdown date. The process of deleting content is expected to take a few months, with some remaining visible during this period. New Google+ profiles, pages, communities, and events will no longer be available from early February. Additionally, changes will be made to Google+ sign-in buttons and commenting features by specific dates. G Suite customers are advised to contact their administrators for account details, and developers using Google+ APIs or Sign-in are directed to click on a provided link for further information. The email concludes with a thank you message from the Google+ team and includes contact details for Google LLC. This is a mandatory service announcement to inform Google+ users about significant upcoming changes.

I recently bought a Google Pixel 3 on December 30, [redacted]. However, the phone had a serious malfunction, continuously restarting and showing a "no command" error screen with a dead android symbol. After exchanging it through Verizon, the second Google Pixel 3 I received overheated so much that it caused injuries to me and my daughter. I am deeply concerned about this safety hazard and the lack of response from the company. I am considering legal action due to the injuries we sustained. If no action is taken, I will escalate this matter to local news outlets to ensure this issue is addressed promptly. I no longer want to keep this phone due to these safety concerns.

I encountered an issue while trying to listen to Billie Eilish's song "bury a friend" after purchasing it on the Play Store. When I tapped "listen," the Play Music app kept showing the message "waiting for music to sync" endlessly. Even after leaving it for three days and trying various troubleshooting steps like logging off and back into my Google account, my music disappeared upon signing back in. I confirmed I was on the correct account, refreshed the app, cleared data and cache, uninstalled and reinstalled the app, but nothing resolved the problem. Interestingly, on my iPad's Play Music app, all my music is intact under the same Google account. Any advice to fix this issue would be greatly appreciated. Apologies for any language errors. Thank you in advance for your help.

While working at Gloria Jean’s Coffee Shop in Newmarket, QLD Australia [redacted], I encountered an issue with a customer yesterday. The customer requested ice cream, which incurs an extra charge. I explained this to her, but she insisted that the drink should be complimentary with the ice cream. Despite offering whipped cream at no extra cost, she became rude and threatened to leave a negative review. Her review falsely portrayed the new owner/manager as rude when all I was doing was following store policy. The customer's false claims have caused harm to the business reputation. I have requested the review to be removed as it contains misinformation and insults towards me.

I am experiencing some issues with my Google account related to my business. Lately, I have been receiving calls and emails asking for my credit card information to pay $[redacted] for my business information on Google Maps. I have attached the email content for reference. Email Content: Subject: Your personal Google+ account is going away on April 2, [redacted] Dear Valued User, We would like to inform you that Google+ for consumers will be shut down on April 2, [redacted], due to low usage and maintenance challenges. Your Google+ account, pages, photos, and videos will be deleted. Make sure to download your content before April. See the FAQ for more information. Thank you for being a part of Google+. Google LLC [redacted] Amphitheatre Parkway, Mountain View, CA [redacted] This email is a mandatory service announcement regarding changes to your Google+ Page, product, or account. Thank you.

My account was closed due to fraud charges. I've submitted the required form with my ID and debit card details twice. After regaining temporary access for 2-3 days, it was closed again. I followed instructions to contact my bank, and they have provided the activation code for verification. I need assistance to reactivate my account for in-game purchases. Despite interacting with support three times, I was redirected to payment expert sites that do not accept my card. I have expressed my frustration as my issue keeps returning with the same questions and redirection. I hope to resolve this promptly to avoid closing my account. I have invested nearly 2 hours navigating multiple attempts and contacting my bank to provide verification information again. Please reinstate my account for purchases. Thank you. - Shannon S.

I created the account [redacted] for my business, Navarro Home Improvement. I was transitioning it to a Google verified business account when I had to let go of an employee for theft. He had access to the account through me, and after changing the password successfully today, it stopped working shortly after. I suspect he was trying to hack in as well. The account was set up with the name Alex Navarro for the business, and I have been the main user, with the employee sporadically using it. I have been receiving repeated requests for more information to regain access, despite providing all the correct details. This is critical for my business, and I urgently need assistance. Please provide specific instructions via email on what steps to follow as the form letters are not helping.

My 11-year-old daughter got locked out of her phone, a Samsung Galaxy Luna Pro, due to a message stating the device is locked because [redacted] was removed without a parent's permission. Despite trying to resolve this with Google customer service and attempting a factory reset to start afresh, we've faced complications with Google's FRP lock. When trying to set up the phone again, we encounter issues after connecting to the home WiFi and inputting her email and password. Selecting my husband's email for further setup results in a message about waiting 24 hours to retry the password, even though he hasn't changed it recently. After waiting and changing the password, the problem persists, prompting us to seek urgent assistance to resolve this ongoing issue. Thank you in advance for any guidance.

I am the owner of the Angela Murray YouTube account and the music posted on it for over 10 years. I have been unable to access my account for two months despite entering the correct password and email. The verification process is prompting me for an old telephone number that I no longer remember, preventing me from logging in properly. I am unable to provide my current telephone number for verification. The other verification options, like the creation date of the account, are equally challenging as I do not recall that information. I need to access my account to manage my copyrighted music content. Please address this issue promptly. I have been attempting to log in daily without success and the option to log in through my Facebook account is no longer available. I kindly request your assistance in resolving this matter. Thank you. Angela Jefferson.

To whom it may concern, My name is Christina Earp, and I have been struggling to access my original emails for a long time now. Unfortunately, my phones have been stolen, broken, or have simply stopped working over time, making it difficult to retrieve important photos of my son, family pictures, and important documents. I have tried using other phone numbers for recovery, but I keep encountering issues since the system tries to send texts to my old phones. My main email is [redacted], and my recovery email is [redacted], but I can't access [redacted] because I can't log into [redacted] I acknowledge that changing passwords frequently has complicated things, and I fear I might make it worse by trying too many times. I am willing to provide my social security card and picture ID for verification purposes to resolve this matter. I am eager to regain access to my accounts and have already created a temporary account for communication. Please assist me in resolving this issue promptly. Respectfully, Christina Lynn Earp Temporary Account: [redacted]

I am seeking assistance from a tech specialist for my start-up business idea focused on an online audio/video music remote that allows for multi-syncing of tracks. I am envisioning a platform where musicians can collaborate virtually, recording their parts together or separately. The company, tentatively named "SAY IT WITH A SONG," would be a subsidiary of Krakatoa Audio Video Virtual Recording Studio. The service would cater to songwriters without access to a full band, offering various musical services like setting music to poems, creating musical announcements, and more. Additionally, traditional jingles and commercial tracks, as well as video production and editing, would be provided. I believe this concept could be a valuable resource for many talented individuals. For inquiries, please contact Michael Pearson at [redacted] or ([redacted]) [redacted]- [redacted]. Thank you for your attention to this matter, and I am looking forward to potential collaborations to bring this innovative idea to life.

I am unable to access my old phone due to a forgotten screen lock. The device has second verification for my Gmail accounts, but I can't receive the codes as my phone number has changed. I attempted to recover my accounts with a new email, but each time I enter the verification code, it's unsuccessful. I urgently need access to my old emails. Can you provide guidance on bypassing the screen lock or removing the verification from the accounts? My main email accounts are [redacted] and [redacted], with phone numbers [redacted] and [redacted], respectively. Both numbers are no longer in service. I know the passwords but can't access the second verification code. My current accessible email is [redacted], and my name is Kimberly Miranda. Your assistance is greatly appreciated.