Google Customer Service Issues

Archive 47

The following are issues that customers reported to GetHuman about Google customer service, archive #47. It includes a selection of 20 issue(s) reported February 8, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I purchased a used LG Tribute HD from Goodwill to use on Tello, hoping for a budget-friendly phone similar to one I already owned. Unfortunately, the device was stuck on the accessibility talk-back setting, and I discovered the issue was related to Factory Reset Protection (FRP). I've tried various online solutions but have been unable to bypass the Google account verification from the previous owner. It's frustrating to encounter these restrictions, especially when there may be legitimate reasons for owning a secondhand device. I urge for a more accessible solution that doesn't lead to e-waste from bricked phones. Additionally, I'd like to know how to remove my Google account from my own devices without causing FRP locks for others. The Samsung S4 Mini I bought from Goodwill worked flawlessly, making this experience even more disappointing. It's essential to consider that most individuals simply seek affordable devices for personal use, rather than engaging in theft.
Reported by GetHuman-krespoja on Friday, February 8, 2019 10:44 PM
I recently got a new phone, and the representative at the store couldn't assist me with setting it up. I've been trying to reset my password, but the phone number linked to my account is outdated ([redacted]) and I no longer have access to it. My name is Jesse Samaniego, and my email is [redacted] I need access to my phone for work and all my applications. Currently, I'm using my fiancee's phone to reach out for help. I urgently need my password reset as I can't recall the changes I made to it four months ago. My current contact number is [redacted].
Reported by GetHuman2167264 on Saturday, February 9, 2019 1:40 AM
I experienced some issues with resetting my password multiple times in one night, causing my email and Google account to be locked. I have been attempting to recover it for nearly a week now. I followed your instructions to send the information to a friend's email address, and I received an email with guidance on the next steps to either recover or reset my password since my previous recovery options are inaccessible as I no longer have access to the phone number or email address associated with the account.
Reported by GetHuman-evolberr on Saturday, February 9, 2019 1:46 AM
Dear Google Fraud Unit, I recently fell victim to a scam involving a fake contest using Google's logo and information. I, typically very cautious, was deceived into participating, resulting in $39 fraudulently taken from my bank account. I promptly contacted my bank, but the contest vanished, leaving me anxious about potential future harm to myself and others. It is distressing to see Google's reputation exploited for criminal activity. I urgently seek help to address this security breach as I am unable to access my devices after changing my password. Your prompt assistance in resolving this matter is greatly appreciated. Sincerely, Goldbutterfly25
Reported by GetHuman-goldbutt on Saturday, February 9, 2019 2:02 AM
I inadvertently logged out of my Gmail account and now my password isn't working. I've been attempting to recover my account for days. While I could answer several recovery questions, there are a couple I can't recall. It's crucial for me to regain access because I use an email alias for recovery and have important emails forwarded to this address. I can provide evidence such as the last email I forwarded and details of my linked accounts. I can't remember the account creation date or the security question, and losing access is not an option due to the number of things associated with this account. Is there a way for me to speak with someone about this matter?
Reported by GetHuman-sodearm on Saturday, February 9, 2019 4:38 AM
I recently received a message indicating a critical error on Google Chrome related to a security threat attempting to access my bank information. Even though the firewall prevented any data leak, it is recommended to temporarily block all accounts and enhance security measures. Time is of the essence to prevent private data theft. Despite the blocked connection, there may still be a risk of data compromise. Unfortunately, the phone number provided, [redacted], only gives a busy signal. I am unsure what steps to take next to address this issue.
Reported by GetHuman207637 on Saturday, February 9, 2019 4:54 AM
My email address, [redacted], has been mine for a while. Recently, I have been receiving harassing emails from someone. To address this, I changed my phone number and deactivated my Facebook, Instagram, and Pinterest accounts to prevent further contact. Following advice from a friend who faced a similar situation, I blocked the sender and documented my request for them to stop as evidence. The police recommended keeping the emails to support a potential restraining order. Unfortunately, I accidentally deleted my account and now I urgently need to recover those approximately 60 crucial messages. I am seeking guidance on how to retrieve them from Gmail or Google, as I face challenges with password recovery. Despite trying various methods, including verification codes sent to an old Hotmail address and a backup Gmail account ([redacted]), the verification process has been unsuccessful. It is essential for my safety that I regain access to these emails promptly to proceed with obtaining a restraining order.
Reported by GetHuman2168027 on Saturday, February 9, 2019 5:16 AM
Thank you for your interest in the Google AdSense program. We have reviewed your application but are unable to approve it at this time. If you would like to know why we have made this decision, please visit google.com/adsense and log in using the email address and password you provided in your application. You can also make any necessary changes and reapply. Google specialists will review your account again for compliance with AdSense program policies, so make sure any issues we identified are resolved.
Reported by GetHuman-rzadada on Saturday, February 9, 2019 5:51 AM
I need help unlocking my Lenovo phone. I attempted to reinstall it, but it is asking for the previous owner's Google account, which I don't have. My brother initially set up the phone, but he doesn't remember the account details. I am seeking support from Google to find out which account was used on this Lenovo device. Device Details: R.code: [redacted]21 S/N: HNB21CEC(14) IMEI: [redacted][redacted] Email: [redacted]
Reported by GetHuman-medardna on Saturday, February 9, 2019 6:17 AM
I recently discovered that my Google account was hacked by my ex-partner. After struggling for days to regain access, I finally changed my password but failed to note it down. Unfortunately, I am now locked out of my account, which holds years of precious memories and photos of my children. The recovery phone number linked to the account is outdated, making it challenging to reset my password. I am willing to do whatever it takes to recover my account. The name associated with the account is Linsey Ortiz, email [redacted], and the recovery email [redacted] The previous phone number was [redacted]. My birthday is October 23, [redacted], and I am from Yakima, WA. Any assistance in accessing my account would be greatly appreciated.
Reported by GetHuman-lilowe on Saturday, February 9, 2019 7:11 AM
Subject: Subscription Confirmation for Adobe PDF Pack Dear Barry, This is to confirm your subscription purchase of Adobe PDF Pack through the Adobe Acrobat Reader app from Adobe Systems, Inc. The subscription fee is £7.99 per month, charged to your Visa ending in [redacted]. Your subscription will automatically renew at £7.99 unless canceled by 08 March [redacted]. For more information or to cancel the subscription, please review your subscription details. Kind regards, The App Store Team For further assistance, please visit Apple Support or review your Apple ID Summary, Terms of Sale, and Privacy Policy on the Apple website. Copyright © [redacted] Apple Inc., All rights reserved Regarding your AdobeID setup, the details are: AdobeID: [redacted] From the Adobe Team Please confirm the cancellation of your order. Thank you.
Reported by GetHuman2168970 on Saturday, February 9, 2019 11:56 AM
I got an email alert about someone trying to access my gmail from an unknown IP address. I updated my password, and all is well except on my iPhone. I keep getting an "Account error" and it asks me to input the correct account info in Mail settings. However, when I try, there's a "reenter" button that doesn't work when clicked. Should I seek iPhone support to fix this issue?
Reported by GetHuman-leggatb on Saturday, February 9, 2019 2:06 PM
I am having trouble logging in to my account to access my emails. I might have accidentally changed my password. Even though I have 2-step verification for security, I can't remember the date I created my Google account. I listed my wife's email for recovery, but it was rejected as "not mine," and now I can't receive any support. I wish there was a phone number where I could talk to a person for help instead of relying on computers for assistance.
Reported by GetHuman-glennbow on Saturday, February 9, 2019 3:04 PM
I noticed an unauthorized charge on my BDO debit card from Google. The transaction details show POS W/D SV GOOGLE (E g.co/helppay# MC GBR [redacted]). This charge was posted on Feb 11, [redacted]. I didn't make any online purchase or swipe my card for this. It's concerning to see this amount deducted without my knowledge. I'm puzzled how this happened with an advanced date and without any card usage on my part. I hope for your assistance in resolving this matter as ₱[redacted] is a significant sum. Thank you.
Reported by GetHuman-b_jam on Saturday, February 9, 2019 3:50 PM
I am Dewayne House, a well-known singer/songwriter from Kentucky. I am facing an issue where search results linking me to past probation related to financial matters overshadow my music career when people google my name. I respect that the information is public but find it detrimental as it is the first thing people see. Numerous attempts to contact Google for removal have been fruitless. I am keen on having this information obscured from search results and possibly replaced with a knowledge panel. This negative spotlight on my music career due to past business finances is hindering potential opportunities. Any guidance or assistance you can provide in this matter would be greatly appreciated. Thank you for your help. - Dewayne House
Reported by GetHuman2169961 on Saturday, February 9, 2019 4:00 PM
I noticed an unauthorized charge on my bank statement from Google Truecaller Premium for $[redacted] USD. This transaction took place on February 7, [redacted], and was finalized on February 8, [redacted]. As a person living on disability benefits, this amount significantly impacts my limited monthly income. I am a 70-year-old individual looking after my 90-year-old mother, and these funds are crucial for purchasing our necessary medications. I never authorized this payment and only require the basic Truecaller free account, as I do not have a need for the premium features. I kindly ask for your assistance in reversing this charge promptly. Thank you for your attention to this matter. Sincerely, E.B. Email: [redacted] Bank: Iberia Account Ending in Card: #[redacted].
Reported by GetHuman-elbrous on Saturday, February 9, 2019 5:09 PM
Hello, I need help verifying my listing for Piano House. I have an old verification code, but I can't find where to enter it. It seems like the information is outdated, showing the previous manager's contact details instead of mine. In the past, someone phoned me to assist with the setup, which was effective. I tried navigating through the "help" section but didn't find a solution. Thank you for your support. - Monika M.
Reported by GetHuman2170480 on Saturday, February 9, 2019 5:16 PM
I am attempting to access my Gmail account. Creating a new account is not possible because of important documents linked to the existing account. I do not have access to wifi on any other device. During the account recovery process, I used my backup email as the associated phone number is no longer in service. Despite receiving a verification code on the backup email, I still could not verify my account successfully.
Reported by GetHuman-meggs_de on Saturday, February 9, 2019 8:49 PM
I am seeking assistance to recover my email account, [redacted] Unfortunately, I am also unable to access my last recovery email, [redacted] The passwords associated with the account may be Sunshine555, Sunshine@1, or Lovelove1. The phone number previously linked to the account was [redacted], although I no longer have access to that number. Due to concerns about individuals in my life attempting to access my account, I frequently changed passwords and settings. I am uncertain if the account was hacked or if I hindered my ability to recover it by altering recovery information. I am willing to provide necessary identity verification and answer any questions about the account for assistance in recovering [redacted] Please contact me at [redacted]
Reported by GetHuman2171997 on Saturday, February 9, 2019 9:32 PM
I am currently struggling to contact Google regarding my forgotten password due to my Parkinson's condition, which impairs my ability to type efficiently. Each time I attempt to change my password, any small error leads to significant setbacks as I navigate through the process. I am in need of direct human assistance to resolve this issue promptly. Despite facing various health challenges and managing multiple specialists, the complexities of password changes have been overwhelming, taking me an extended period just to reach this point. I believe that human intervention is crucial in addressing this matter rather than relying solely on automated systems. I urge for a swift resolution as I have been without access to essential services like Gmail for weeks. My reliance on the internet, particularly under Google's influence, makes restoring this access crucial for me. Thank you for your attention in aiding me to reconnect online.
Reported by GetHuman-prbarry on Sunday, February 10, 2019 8:10 AM

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