I need to speak to a live English speaking manager to help refund me my money back for...

GetHuman1929199's customer service issue with Google from January 2019

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Help with my Google issue
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GetHuman1929199's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1929199 will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1929199 can let us know if they help or not.
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Before contacting them, items GetHuman1929199 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman1929199's own words
I need to speak to a live English speaking manager to help refund me my money back for my Google play subscription. I didn't cancel my order, I just put it on hold till the end of the month. I've having a very hard time speaking to someone about this issue. They took the money out my account and won't refund it back to me. On ********** the amount was declined they gave me to the *nd of January **** to fix it. My money hit my account on the *th, they went in there took the money out, but when I was trying to listen to my music nothing would come up. I tried * times trying to get my money back and no one would refund me my money. The email said that they would refund me my money but when I looked in my Google play account and see that they didn't refund it they just canceled it. That's not what I asked them to them. I really need that $**.** refunded back to my account immediately.

GetHuman1929199 did not yet indicate what Google should do to make this right.

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Google

Customer service issue
Reported by GetHuman1929199
Jan 9th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 31136 others
0 customers following this

Timeline

GetHuman1929199 started working on this issue
Jan 9th, 2019 1:10pm

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