I was trying to correct a typo in my birthdate on my gmail account *****@***.com, and I...

GetHuman1692731's customer service issue with Google from December 2018

8 views | 21041 similar | 0 following
Help with my Google issue
First: share to improve GetHuman1692731's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1692731's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1692731 will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1692731 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1692731 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman1692731's own words
I was trying to correct a typo in my birthdate on my gmail account *****@***.com, and I clicked the wrong birth year and got locked out of the account. It gave me the option to send proof, so I scanned in my drivers license with proof of my name, address and birthdate. The message said it would be reviewed. I never heard back and it appears my account is gone. What did I do wrong that it is now locked? I've lost access to everything.... all my emails, all my personal and business and bank accounts were linked to that google ID. I can't reset a password to any of my other accounts, because it gets sent to this locked gmail account. I lost access to my photos, access to my youtube channel, access to everything. This is causing me terrible hardship... a disaster. Can you please reconsider activating my account? I'll send you whatever proof you need. Please help me recover everything. I created a new email, *****@***.com, but everything I've done these past few years is linked to that *****@***.com.... and this happened all because of a typo when I tried to fix my birthdate!! Please help!

GetHuman1692731 did not yet indicate what Google should do to make this right.

How GetHuman1692731 fixed the problem

We are waiting for GetHuman1692731 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1692731 fixes it.
This email address isn't valid

Google

Customer service issue
Reported by GetHuman1692731
Dec 5th, 2018 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 21041 others
0 customers following this

Timeline

GetHuman1692731 started working on this issue
Dec 5th, 2018 3:10am