Google Customer Service Issues

I am attempting to recover a recently deleted account from He'eia Elementary School in Hawai'i for my daughter, who is an 11-year-old student writing a 14-chapter book stored in the account. The email address linked to the account is [redacted], and I can provide the password if necessary. The book is saved in her Google Docs, and I am eager to retrieve it so she can complete her project. I am also personally interested in reading it, as well as one of her former teachers. Despite my attempts, the school informed me they could not retrieve the account. If possible, please provide assistance in recovering it. This would be a wonderful Christmas gift for my daughter, as she is passionate about her work and eager to share it. Thank you, Stephanie Kruzan.

I recently posted a negative review about Local's Bar in Manalapan, New Jersey. The owner, Felix, replied with disrespectful and sarcastic comments, which unfortunately didn't surprise me. What angers me now is that he used the Google review platform to disclose my personal information. I am filing a complaint against Felix for violating Google's policies on personal information protection. Google's own tips for owners responding to reviews clearly emphasize being courteous and avoiding personal remarks, something Felix failed to do by involving details about my spouse. I have consulted legal counsel regarding his actions and plan to take further steps. Other reviewers with similar feedback did not receive such a personal response. My review was solely based on the staff's handling of a situation, with no personal vendetta against Felix whom I have never met. My name is Karen G., and you can find my review and Felix's response on Google. The establishment in question is Local's Bar in Manalapan. I trust Google will uphold its policies and procedures for businesses and address this matter appropriately. Thank you for your attention and cooperation.

I am unable to access my previous business email account. I need to retrieve important invoices and a copy of my business card. I can be found under my first and last name on sunbiz.com. My business was previously registered as DJ's honest handy services, but I have since changed the name to Enterprise Painting and More. Although I have invoices to file taxes and emails to send to clients, I cannot access the account. I removed my phone number due to security concerns, as someone attempted to access my account with it. I managed to receive a security code on my backup Yahoo email for Gmail verification, but I am still unable to log in even though I believe I know the correct password. This issue may be related to the two-step login I previously had set up.

I am experiencing issues with my Google Voice account. I have been using the same number since [redacted] and the same phone for nearly four years. However, recently there have been problems affecting my work. The settings are unchanged, but following the prompts results in nothing happening. There are multiple issues: 1. The most concerning issue is that the last message recorded overlaps with following messages. 2. I am unable to delete old messages. 3. When returning calls, I am unable to access messages using the * key without it either deleting my message or hanging up, requiring me to redial each time. Despite contacting the support team two days ago, I have not received a response. I am a psychologist and my number is crucially listed on various platforms. I seek assistance with resolving these problems promptly. My Google Voice number, used since [redacted], is [redacted].

I've been attempting to access my Gmail account for hours. I recently factory reset my phone and had everything backed up on my Gmail account ([redacted]). After the reset, I tried to recover my Gmail account but ran into an issue with the 2-step Verification because I hadn't paid my bill and couldn't receive Verification codes on my phone. Using the phone app for codes wasn't feasible either, as I needed to set up my Gmail to restore my apps settings. Is there a way to restore my previous apps and settings on my phone using my Gmail account? I did create a new Gmail account to get my phone working but wonder if I can use it to verify my original Gmail account.

I recently upgraded my phone and am having trouble accessing my Google account due to outdated email and phone number linked to the account. I am concerned about losing progress on my Pokémon Go account. I need assistance in attaching my Pokémon Go trainer account to my new email address. My previous email addresses were [redacted] and [redacted] The previous phone number was [redacted], and the new one is [redacted]. My name is David A. Kessinger, and my date of birth is 08/15/71. I urgently need help to link my Pokémon Go account to my new email address, as my trainer name is d2k271. Please contact my wife at tashajo76@aol for any important communication regarding this matter. Thank you for your assistance.

I have been attempting to claim my business listing for the past 10 months. Recently, I have been corresponding with a representative from the Google My Business section. Despite sending multiple videos as evidence of my ownership, the representative continues to request more videos without providing assistance. This has been a frustrating experience as I have diligently tried to claim my business listing for an extended period. My business is called All Lady Locksmith, and I am Julie Yanez. I possess evidence confirming my ownership of this business and have email documentation of my ongoing communication with the representative over the past two months. You can reach me at area code [redacted] or email me at [redacted]

I need assistance reporting an individual who falsely offered Himalayan kittens for sale. He initially requested $[redacted], then $[redacted], and finally $[redacted]. He insisted on payment via money gram or western union wire and was adamant about shipping the kitten despite the option to meet in Atlanta, where he supposedly resides. He communicated via text from a Florida phone number. I inquired about the vet's information, the shot record, and a certificate of health, all of which were not provided. When I requested verification of the parents' registration, he stopped responding. He continuously pushed for shipping the kitten, indicating potential fraudulent activity.

I had a Samsung Galaxy S6 phone that I gave to my then-girlfriend, but she didn't have a Google Gmail account, so I set one up for her. After we broke up, she wanted her Google account deleted. I removed her account and took the phone back. I had been using a Samsung S7 Edge but wanted to go back to the S6 after the S7 Edge screen cracked. However, I couldn't access the S6 as it required the information of the previous owner, which was connected to my Gmail account. Despite trying to recover the deleted account within the 30-day period, I was unsuccessful. I've attempted various methods to unlock the S6 without success. A friend suggested contacting Google to reinstate her deleted email or allow me to access the phone with my current Gmail account. T-Mobile has been my cell service provider throughout this situation.

I encountered difficulty attempting to join a Google group without a Gmail account. Additionally, the group owner seemed unreachable without access to Microsoft Outlook, necessitating yet another account. After struggling for 2 hours, I decided to abandon the process. It's worth noting my IQ is in the top 5% of the population. With only a Yahoo email address and limited knowledge of Microsoft Outlook on Windows 10, the process became overly complicated. The personal information requested, and the necessity of providing an exact birthdate for ads, seems suspicious. I am on a tight budget, making around $26 a day, and can't justify the barrage of ads for high-priced items. On platforms like YouTube, the option to skip ads quickly is appreciated - why can't Google adopt a similar approach? If sponsors want my business, they should consider sending me $[redacted],[redacted]; otherwise, I'm not interested. Suggestions for improvement include offering a contact phone number for feedback and reconsidering the ad saturation on Google platforms. The excessive advertising may alienate many users, ultimately affecting site engagement.

This morning, my accounts and cell phone data were hacked through a Facebook account created by someone I trusted to assist me with a game. Unfortunately, while attempting to reset passwords, the information was sent to the hacker's account. I requested transaction and login data summaries from Facebook, only to discover they were also accessed by the hacker, who obtained personal information and images from my phone. Despite trying to reset passwords for all my accounts, it seemed all changes were intercepted by the hacker's Facebook account based in Baltimore. Additionally, I encountered issues with receiving verification codes on my phone for my Gmail account, suspecting they were being redirected. I am now unable to access my Google mail accounts or Google Play and fear all my accounts are compromised. I deactivated Facebook from my devices and plan to create a new email on a secure device. I am desperately seeking help to regain control of my accounts. Bogus.

Dear Support Team, I have been using my YouTube account for a long time without any issues or violations. Recently, my channel was hacked, and unauthorized videos were uploaded, resulting in a strike. I took immediate action by removing the videos and changing my password. However, my account has been suspended, and I am uncertain why. I have never received a strike for copyright violations, and I am baffled by this suspension. My channel means a lot to me, and I fear losing all my playlists. I have been unable to find the right support channels for help, so I am reaching out here in hopes of a real person assisting me. Please understand my situation and help me resolve this issue. I have always followed the community guidelines and intend to continue doing so. Your prompt assistance would mean a lot to me. Thank you, Danielle Carney (MsLucie4)

The ads on my Android device have become overwhelming since the recent update. It feels like Christmas marketing is to blame. This constant bombardment of ads could drive away users and lead to ignoring notifications altogether. The ad lead time has increased significantly, and the user interface for MSNBC and Huff Post notifications is dysfunctional. Links are not working, videos won't play, and I can't cast to my Chromecast device. It's frustrating, and I suspect some kind of overload issue either on my phone or in the "cloud." I hope to get a response regarding this matter at [redacted]

Hello, I am seeking assistance from Google. After my recent hospital stay, my Google account was unexpectedly factory reset, preventing me from accessing it for almost a week now. I have been unable to log in on my Sprint Galaxy J-3 phone and also encountered issues trying to access my account on a free Obama phone. This situation has caused me to lose access to all my contacts and apps. As a member of Alcoholics Anonymous, it's crucial for me to reconnect with my sponsor and friends post-rehab. I urgently need to recover my Google account and would greatly appreciate a non-automated response from Google to resolve this matter as soon as possible. Thank you.

I've been trying to get my family farm transferred to my new tablet for over a week now. My old tablet broke, and I've provided the farm ID numbers, friend lists, and the name of the old farm to the support team. Despite setting up a new farm on my new tablet, they keep giving me the same response in their messages. If they can't restore my old farm, I'm requesting a refund of all the money I invested in it. I've also contributed to my grandchildren's farms, totaling four, and would like that refunded too. Playing this farm has been a source of relaxation for me, especially with a child who enjoys watching cartoons all day. It's not just about the money but also the time and effort I've dedicated to this farm. Any assistance would be greatly appreciated. Thank you.

I suspect my ex-girlfriend has tampered with my phone to track my texts and calls. Our conversations seem altered in real-time, and private information ends up where it shouldn't be. I investigated her background and found inconsistencies; she claims to know five languages and work in IT, but I doubt this. Her friend Jessica's boyfriend, Art, an IT specialist, might be involved. I've seen French words like "thread" that seem linked to her. I fear they are monitoring me. Daisha Downey from Sonoma, CA, might be connected. I've changed phones and accounts, but the problem persists. I'm confused about a vCard and its implications. Please advise as I feel targeted and need this resolved urgently. Thank you for your assistance.

My name is Patti, and I recently purchased a Galaxy Nook Tablet 10.1. I am currently facing difficulties setting it up. Initially, I had no issues when I logged into my Google account. However, after about two hours, I started experiencing problems. Although the screen shows that I am logged in, I am unable to use any Google services as it prompts me to log in again. I feel frustrated and disappointed by the lack of respect shown by a company dominating the IT market. I believe it is essential for a company like Google to treat its customers better. I would appreciate assistance in resolving this issue of staying logged in to my Google account. I trust that Google will address this promptly. Thank you for your immediate attention. Patti G.

This is Ronniejourdian. I am really frustrated. I have been waiting for months for you to contact me regarding why I haven't received the code to change my password for my account. I am also concerned about my account being signed in on other devices. I have never signed in from any device other than my own in Hermantown, Minnesota, or from my K7 Android device with the number [redacted]. I want these issues resolved. I created the account around September [redacted], and my password used to be "Matty1986." I have forgotten my last password. I am upset that no one has responded to me while my account seems to be accessed by hackers. I just need assistance to resolve these unauthorized activities. Please help me promptly. Thank you.

I am Angeline Wilt and I am experiencing an issue with my checking account regarding deductions for YouTube Red. There are two deductions showing, one is paid and the other is pending. I kindly request the pending charge to be removed promptly. As a retiree living on a tight budget, this $9.99 is crucial for me, especially since YouTube is my main source of entertainment. Your immediate attention to resolving this matter is greatly appreciated. Thank you. -Angie Wilt

Microsoft has reset my emails, and I'm locked out of my [redacted] account. Despite paying $[redacted].00, they haven't resolved the issue. I attempted to answer their security questions, but they asked about details from many years ago, like my past addresses and zip codes. Due to personal reasons related to family health issues, I've moved between states, making it challenging to recall the necessary information. My current situation involves caregiving for my 81-year-old father, who is visually impaired, deaf, and battling cancer. He requires constant attention due to his health conditions. Additionally, I have health concerns of my own, including potential memory issues. I received verification codes from Google and Microsoft, but none of them worked. I solely rely on my Android phone for communication and struggle with technological tasks.