An unauthorised payment was taken from my bank account via Paypal (details below):*"Tra...

GetHuman1652310's customer service issue with Google from November 2018

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The issue in GetHuman1652310's own words
An unauthorised payment was taken from my bank account via Paypal (details below):*"Transaction details"*- Transaction ID: *XM*****JY******Y*- Transaction date: ** November *****- Transaction amount: $***.** AUD*- Recipient's email: *****@***.com *However Paypal replied:*Dear Jackie Archer , *This email confirms that you have cancelled your payment agreement with Google. No further payments will be made from your PayPal account to this merchant. If you have any further questions about the agreement, or wish to reinstate it, please contact Google directly.*Sincerely,*PayPal **The problem with this, is that I have never authorised this payment and have never had an agreement with this company through you to take my money. The company is apparently "Face Secret". I don't know who this company is, but I've now looked them up and know that I have never downloaded any app from this company or given them my Paypal details.**Would you please investigate and tell me how this can happen. Where did they get my details? I understand from Paypal's email that an agreement has now been cancelled. However, what I want to know, is where this agreement came from as it wasn't with me? I believe this is fraudulent behaviour and I would like you to investigate and return my money.*thank you*Jackie Archer
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Google

Customer service issue
Reported by GetHuman1652310
Nov 29th, 2018 - 9 mons ago
I have an issue with Google too
Not resolved
Seen by 12 customers so far
Similar issue to 19579 others
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Timeline
GetHuman1652310 started working on this issue
Nov 29th, 2018 1:19pm