A few months ago I was locked out of my Google account called *****@***.com when my pho...

GetHuman-xiaobai's customer service issue with Google from November 2018

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The issue in GetHuman-xiaobai's own words
access important information stored in my drive needed for court and other important issues! ... A few months ago I was locked out of my Google account called *****@***.com when my phone was reset without my permission and I was unable to log back in because it says my password was changed. I don't remember doing this, so I made a new account called *****@***.com I tried the account recovery many times but since my original Google account was made a long time ago (around ****) I can't remember the exact date of when I created it nor do I have access to the recovery email address *****@***.com because that too was also made a long time ago. However recently my new account Got hacked and I requested account recovery many times and was still unable to get in until I got to a part of the process where it asked me to provide as much details as I can about my account and that's when I provided a ton of information such as devices that I used the Gmail account on recent app downloads from the Google Play Store recent activity on my Gmail account and all that and that's when I finally was able to received a email from Google allowing me to re-access that account. I keep trying to do that to my original email address but I can't seem to get to the page word asks me to provide as much details as I can. It keeps on only asking me when I created it as well as the option of receiving codes from my recovery email address and my phone number at which point is just concludes that it cannot verify that this account belongs to me. This is the same problem I had with the other account until I got to the point where it ask me for details. I don't know how I was able to get to that page before, because I had tried many times and that was just a fluke that I was able to get the chance to provide the details needed to verify the account. I want to try this with my original email address because I need to get information out of it. the account (*****@***.com) was used by an Asus Zenfone * (most recently up until it was factory reset in maybe June or July of this year which is also when I subsequently created my *****@***.com account), an iPhone *, a Samsung Galaxy S*, Samsung Galaxy Tab *, Samsung Galaxy s*, Asus laptop model x***la, an acer laptop. My facebook account, Danielle Vc is linked to it and my TD bank was also linked to it a while back. My name on the gmail account is Dani LT (short for Lorelei Taylor, my full name) and the recovery account email, *****@***.com is linked to my older facebook account named Daniella Mihailescu. Some frequently used apps were wechat and beautyplus. some linked email addresses are: *****@***.com. My phone numbers have been **********, **********(most used)
its my account ive been trying to get back for months now ! i keep trying.

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google account
Customer service issue
Reported by GetHuman-xiaobai
Nov 27th, 2018 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 19006 others
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GetHuman-xiaobai started working on this issue
Nov 27th, 2018 5:54am

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