Someone using exact same email address as me. Sercuity issue!

GetHuman-cbhayne's customer service issue with Google from November 2018

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The issue in GetHuman-cbhayne's own words
I have a Google email address*account separate from the one I’m providing here, for security. I want to talk to someone via phone. In March I received promotional emails and shipping updates for someone who isn’t me but their email address is the exact same as mine. Since her number was on the emails, I talked to her and haven’t noticed an issue until today. I turned on Alexa and she called me Cassandra. My name isn’t Cassandra. I can log in to Amazon with my email and password and HER stuff shows up. Who knows what other accounts I can do that with and can she do that with mine?! Google needs to assign her a different email address and fix this because it is a HUGE security issue for me!
How can two people have the same email address? Then, how can I have the same email but different password and see the other person’s personal info on Amazon?!
Removing all access to the email account and passwords from the opposite party and reassign a different one.
Changed password to email but other online accounts I have can be logged into with my email... I don’t even know them all
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Customer service issue
Reported by GetHuman-cbhayne
Nov 25th, 2018 - 10 mons ago
I have an issue with Google too
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Seen by 5 customers so far
Similar issue to 18536 others
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GetHuman-cbhayne started working on this issue
Nov 25th, 2018 7:41am