The following are issues that customers reported to GetHuman about Google customer service, archive #29. It includes a selection of 20 issue(s) reported November 20, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I believe someone has unauthorized access to my account, possibly a coworker I am having a conflict with. I am currently trying to complete my CE requirements, so any delays are suspicious and likely intentional. To safeguard my account, I frequently change the password. When trying to log in, I enter my two-factor code after inputting my phone number and an eight-digit code. I struggle with remembering my sign-up date accurately, causing further login issues. The platform mentioned they will respond, but since this is my primary communication account, I am concerned about delays. I have urgent tasks awaiting my attention, including forwarding necessary forms, which I emailed to myself. The frustration is compounded by my lack of understanding of the root cause. Your assistance in resolving this matter promptly would be greatly appreciated.
Reported by GetHuman1595352 on Tuesday, November 20, 2018 5:33 PM
I am a member of the American Heritage Girls organization, and we use a map to display our Troops using Google Maps. When entering the zip code for La Center, KY ([redacted]) and Bandana, KY ([redacted]), an error message states they are incorrect zip codes. However, searching on Google provides the correct zip codes for these areas. The map can be found at www.americanheritagegirls.org. I would appreciate your assistance in resolving this issue, as it is important for those living in these locations. Thank you for your help in addressing this matter.
Regards,
Marilyn H.
Troop Coach Midwest
American Heritage Girls, Inc.
Reported by GetHuman-huffmanm on Tuesday, November 20, 2018 9:30 PM
I urgently need assistance. My ex-partner has unlawfully gained access to my primary and recovery email accounts, along with my Facebook and Snapchat. These accounts contain crucial communication and documentation, especially after being in a recent car accident. I am unable to recover them and had to create this temporary account as a result. I am pleading with someone from Google to assist me in retrieving my vital information. I am willing to provide any necessary verification, including government-issued ID, to prove my identity. The compromised email is [redacted], and the recovery email is [redacted] Despite knowing the recovery phone number and last password used, I cannot receive the verification code as it goes to my ex's phone. His actions are jeopardizing my job at Amazon and my security. My access has been blocked for over a week, and my ex seems to have deleted the account. Desperately seeking help as I cannot find a way to contact Gmail for assistance. I had to create a temporary emergency email at [redacted] Your support is greatly appreciated.
Reported by GetHuman-sfranson on Wednesday, November 21, 2018 3:24 AM
Can you email me at [redacted] without paying Google cash to access and restore my account and goods? I am trying to use the email password feature but not getting results. I would like to change my password with assistance as the verification process I am undergoing is stressful. Can you provide an entry method to fit my needs without damaging my account contents and necessary elements? I need a simple fitting method for authorization versatility. For further details, the verification code sent to my authorization and authentication seems to be a third-party stall. I need help with an alternative solution to retrieve my Google account rights and information. I have received a numerical portion as a passcode to regain my account, but it's not helping me move through the validation process. I hope you can assist me. Thank you for your cooperation and support.
Reported by GetHuman1599327 on Wednesday, November 21, 2018 6:52 AM
I recently had issues with my email after a computer store employee mistakenly set up the wrong account, [redacted] instead of my correct address [redacted] Despite numerous attempts with my usual password, I have been unable to access my account due to a message stating it's incorrect. The store was unable to assist, and Google presented me with options, leading me to create a new email, [redacted] However, many of my contacts are still using my old address, [redacted], and I'm eager to retrieve it. The problem arose from the incorrect email setup by the store. I am perplexed by Google's refusal to accept my regular password. I'm hopeful for a resolution to restore my original account. Thank you for any assistance provided.
Reported by GetHuman-planman on Wednesday, November 21, 2018 1:14 PM
I recently purchased a new phone. When I attempted to log into my Instagram account on it, I received a message stating that the device was unfamiliar, and a verification code was sent to the linked email address. However, when I tried to access my email, a similar message popped up, indicating that the device was unrecognized, and a code was sent to the old phone number associated with the account. Unfortunately, I no longer have access to that phone number, making it impossible to receive the verification code. Moreover, I am unable to log in to change the phone number on file. I also tried using the Google account recovery form, but it was unsuccessful despite providing all the required information accurately. It is crucial for me to regain access to both my Instagram and Gmail accounts.
Reported by GetHuman-wonderbr on Wednesday, November 21, 2018 2:57 PM
I have been experiencing homelessness since June 9th because I was locked out of my Gmail account, sanrowdodge, until August 8th, and again since the end of October when I tried to log in at the Tucker public library. I originally created strevinorowland dodgens in Rogers Park, IL at the end of June [redacted]. Then, I made a new Gmail account, sanrowdodge2@gmail, when I got a new phone in October [redacted]. My new phone number is [redacted], and my old one is [redacted]. I need to access my Experian and Amazon accounts. Some of my frequent contacts are Devante Dodgens at lostinthewaves@hotmail, Lora Carmicle, Chris Dodgens, and Devane Dodgens. Please help me gain access to sanrowdodge@gmail and strevinorowlanddidgens. Sanrowdodge2 is working fine. Thank you and happy Thanksgiving.
Reported by GetHuman-sanrowdo on Wednesday, November 21, 2018 4:32 PM
I've been experiencing an ongoing issue with my Google search and I'm in need of assistance. I'm looking for a way to permanently set my language and region preferences for Google search on my iPhone, Macbook, and Google account to English. Despite having everything in English, when I search on Google, the results are displayed based on my current location, which can be confusing when I'm in a different country like Germany. Changing my region settings to the US helps temporarily, but it reverts back after clearing history or logging out. This problem is recent, and after speaking with Apple, it seems to be specific to Google search rather than Safari. I appreciate any help in resolving this issue.
Reported by GetHuman-camkrvn on Wednesday, November 21, 2018 9:18 PM
I recently purchased a pre-owned device and set up a Gmail account for it. Unfortunately, I bought a Google Play prepaid card that I have been unable to use. I haven't noticed any suspicious activity on my account. I attempted multiple times to redeem the Google Play prepaid card, and even added my debit card as a payment method. I have encountered nothing but problems with my new account and device. I filled out a form, only to later receive an email stating that my account will remain closed despite providing the requested forms of identification. Now, not only have I wasted $22, but I am also unable to access any games.
Reported by GetHuman1603223 on Wednesday, November 21, 2018 9:38 PM
Within the last 24 hours, my Google email account with 2-step verification is not responding on my desktop. While I can view my cell phone numbers, I'm not receiving text messages to verify my account even after resending the verification. Strangely, I'm able to access my email on my cell phone and received a notification about changes to my Gmail account. I'm unsure how to fix this issue. I have multiple Gmail accounts with Google but I can't use my main one on my desktop. Additionally, my screen in the right-hand corner shows me as "Paused". The email address I'm having trouble logging into is [redacted]
Reported by GetHuman-kikirobb on Wednesday, November 21, 2018 10:52 PM
Hello, I'm Kimberly Bradley. I am unable to recall my password and I need assistance. Even my recovery email seems to have the same password, so I am locked out of it as well. The phone number associated with my account is no longer in service as the phone was lost or stolen. I am wondering why security questions are not an option anymore. I am willing to provide my license picture and any personal details to verify my account. This email address holds years worth of important pictures I do not want to lose. I tried entering my sons' or sisters' numbers for recovery, but only my old number is showing up. I fear I might have mistyped a letter or symbol in my password. Your help in this matter would be greatly appreciated.
Reported by GetHuman-kimbradl on Thursday, November 22, 2018 2:10 AM
Hello. I am facing a very worrisome situation that is becoming a serious threat to my safety. Someone has been creating hard copies of articles about me along with pictures sourced from online searches, particularly from Google. These materials are then sent to various individuals, businesses, and organizations. Additionally, they have been posted in public places like telephone poles, local stores, libraries, and other public areas. While the authorities are sympathetic, they are hesitant to take action without concrete evidence of the perpetrator. They suggested reaching out to Google and other search engine companies to prevent unauthorized access to my information. I am genuinely scared for my well-being and that of my family. I understand the enormity of Google's operations, but I am desperate for help. Is there a contact at Google who could potentially aid me in addressing this distressing issue? Thank you.
Best,
David
Reported by GetHuman-dhaaseho on Thursday, November 22, 2018 3:03 AM
I believe the earth is flat. The concept of a globe-shaped earth is flawed. I have academic credentials from MIT, CalTech, and Harvard, so I have a good understanding of this topic. When I run, I can't sense any curvature, and the earth's speed isn't noticeable. Boobs have more curvature than the earth. I've flown planes and never unintentionally ventured into space. I trust my own intellect, unlike those influenced by the government's mind-control methods involving worms. It's crucial to think critically and question what we're told, especially regarding the nature of our world and the authenticity of extraterrestrial phenomena.
Reported by GetHuman1604854 on Thursday, November 22, 2018 4:48 AM
Good evening! I recently switched phone carriers from Verizon to US Cellular. My YouTube Red music account is essential to me, and the monthly subscription fee of approximately $10 was previously paid through my US Cellular account. Since changing carriers, I'm experiencing payment issues and want to continue enjoying the Premium version of the YouTube music app. I'm struggling to locate where to set up a similar payment process with my new carrier.
Reported by GetHuman1605069 on Thursday, November 22, 2018 6:20 AM
I have all my photos and contacts stored on my Gmail account: [redacted] Unfortunately, my phone was stolen, and I changed my password 6 or 7 months ago and can't recall the new one. I remember my recovery email and believe I know the answer to my security question. However, I'm unable to reset my password with the verification codes that have been sent to me. Now, I'm not even receiving any more verification codes. It's crucial for me to retrieve the pictures and contacts backed up on this Gmail account.
Reported by GetHuman1605723 on Thursday, November 22, 2018 11:44 AM
My phone accidentally fell into a water-filled bathtub, forcing me to get a new one. Upon trying to access my Gmail accounts, I realized I forgot my password and had it reset. A verification number was sent to my alternative email for account recovery, however, after entering it, I was informed that my request needs reviewing and will take 3 to 5 business days. I urgently need access to my Gmail account immediately since it is crucial to me. I am perplexed as to why I am unable to log in even after entering the verification code. I seek a resolution to this issue promptly.
Reported by GetHuman-vvipeout on Thursday, November 22, 2018 6:06 PM
I am experiencing difficulties with my Google Sites page. When I share the link to access it, the site appears as "cannot be reached". Additionally, I have attempted to link my domain registered with Network Solutions to the Google Site, but when I enter the domain name in the URL bar, it directs me to an "under construction" page. Despite reaching out to Network Solutions multiple times for assistance, they have not provided a clear solution, instructing me to contact Google due to using Google Sites. I seek your expertise to connect my domain successfully and have the site accessible. I am eager for your support in resolving this matter. Kindly reach out if further details are needed to assist with troubleshooting. Thank you for your anticipated help. - E.
Reported by GetHuman-liznazgi on Friday, November 23, 2018 3:34 AM
I've been a proud owner of a Google Pixel 2 phone since April. It's a device I truly cherish. Lately, I've been eagerly waiting to access a new feature in the Phone app – the Call Screen feature. Reports suggest that this feature is now accessible on Pixel 2 phones post the latest app update. However, despite having updated my app to the latest version, I am yet to see the Call Screen feature. In my anticipation, I even enrolled in the beta testing program for the Phone App and obtained the latest beta version, but I am still unable to use the Call Screen feature. Embracing the functionality that Call Screen provides is important to me, especially when dealing with unwanted spam calls. I am seeking assistance in understanding why this feature is not available to me and finding a solution to activate it on my device.
Reported by GetHuman1608521 on Friday, November 23, 2018 4:42 AM
I am seeking assistance as my Google account has been compromised. Despite my efforts to contact Google support and provide new account details, I have been unsuccessful in obtaining a resolution for over 1.5 hours. I have observed my account being tampered with and restored within minutes, leading me to frustration. I hope to reach a resolution soon and emphasize the importance of my back-up email with Yahoo. I feel disheartened by the situation and distrustful of the security measures in place. I am considering a solution but fear it may not receive the appropriate credit. I express my disappointment with the current state of affairs and hope for a prompt resolution without further hurdles.
Reported by GetHuman1609538 on Friday, November 23, 2018 12:54 PM
I recently had my phone stolen and needed to perform a factory reset. However, I'm encountering an issue with logging into my Google account on the device. I own another phone that shows the same error message after Checking Info, preventing me from accessing my account. The error notice reads: "Unable to sign in to a device due to an unknown error. Please try another account or attempt to sign in again after 24 hours." I rely on my phone and am frustrated by this Google-related issue, as I prefer not to have a Google account solely for phone use. Your assistance to resolve this matter and enable me to use my purchased phone and software would be greatly appreciated. Thank you.
Reported by GetHuman1611541 on Friday, November 23, 2018 6:12 PM