On Thursday ********, I received an e-mail security alert notification from Google that...

GetHuman-modupeb's customer service issue with Google from November 2018

31 views | 15486 similar | 1 following
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The issue in GetHuman-modupeb's own words
On Thursday ********, I received an e-mail security alert notification from Google that my gmail account password may have been compromised. An attempt was made using my password to get into my account and was blocked by Google. I responded that It was not me and changed my password immediately. I checked the devices that had access to my account and noted that an unknown device from Brazil was blocked by Google. I live In Durham North Carolina so there's no reason for my account to be accessed by any device from Brazil. I would like to remove this unknown device or app from the list of devices that can access my account. I've tried unsuccessfully to remove this unknown device. I need instructions or steps to remove the device. I also want to know what steps to take to prevent this from happening again. It appears that this unknown device attempted to access my account on ******* at *:** am . This issue is very urgent to me.

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Google

Customer service issue
Reported by GetHuman-modupeb
Nov 10th, 2018 - 3 years ago
Fixed
Seen by 31 customers so far
Similar issue to 15486 others
1 customer following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman-modupeb started working on this issue
Nov 10th, 2018 5:42pm
GetHuman-modupeb confirmed the issue is fixed. Hooray!
Nov 10th, 2018 5:45pm

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