Okay, so when my daughter was * or *, I set up a gmail account for her. When I take pi...

GetHuman-jmebrook's customer service issue with Google from November 2018

3 views | 14861 similar | 0 following
Help with my Google issue
First: share to improve GetHuman-jmebrook's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jmebrook's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jmebrook will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jmebrook can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-jmebrook may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-jmebrook's own words
Okay, so when my daughter was * or *, I set up a gmail account for her. When I take pictures, videos, etc., I email them to her and will give her the password when she's older. WEEEELLLL recently I went to log in to her account to make sure everything was there and boom!-- I can't get in. I obviously didn't set up a recovery email or phone *. Which is strange because I made one for my son at the exact same time and I was able to recover his account with my information. I've tried the recovery process multiple times and nothing. I get the point where it says "unfortunately, we couldn't verify this is your account, etc... Please, Please help. There's * years memories on this account that I can't replace.

GetHuman-jmebrook did not yet indicate what Google should do to make this right.

How GetHuman-jmebrook fixed the problem

We are waiting for GetHuman-jmebrook to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jmebrook fixes it.
This email address isn't valid

Google

Customer service issue
Reported by GetHuman-jmebrook
Nov 7th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 14861 others
0 customers following this

Timeline

GetHuman-jmebrook started working on this issue
Nov 7th, 2018 8:51pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers