We are switching to a new ad agency effective ** November **** from Apple Advertising i...

GetHuman1466799's customer service issue with Google from November 2018

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The issue in GetHuman1466799's own words
We are switching to a new ad agency effective ** November **** from Apple Advertising in Sydney, contact Nicole Fitzpatrick, to Marketing Lab in Melbourne, contact Sebastian Alberti. *Nicole is not being cooperative and giving us access to our AdWords log-in. We require this as we owned this account which was passed on tho her by yet a previous ad agency, Aussie Web who unlike Apple Advertising, were most cooperative. *This account belongs to us and I need to have access to it for my new agency. *Can you please help with this unfortunate behaviour by this agent as she will not even give us the csv file with the ads or keywords which rightfully belong to us as we helped build it and needless to say paid for it. *Is there a code of ethics for such agents? They are “supposedly” Google Partners and customers should expect better from them.
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Google

Customer service issue
Reported by GetHuman1466799
Nov 1st, 2018 - a mon ago
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Timeline
GetHuman1466799 started working on this issue
Nov 1st 8:38pm