My name is Rigo Diaz and I was notified by my debit card company (AMEX) that there was...
GetHuman-sthlrd's customer service issue with Google from October 2018
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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-sthlrd's own words
My name is Rigo Diaz and I was notified by my debit card company (AMEX) that there was a charge on my card for **.** for something on Google Play. Not sure exactly what it is for, however I do know that I did not purchase or attempt to purchase anything for that price. I have purchased smaller items in the past that were for .** cents or *.** or even *.**. I remember only one purchase for **.** but it was at a year or * ago. It was for a growth package on the Injustice * app. I have contacted Amex and they said it would be quicker with Google because it is still pending. Otherwise I would have to wait up to ** days to receive **.** which is completely ridiculous. Please advise as to what I can do.
GetHuman-sthlrd did not yet indicate what Google should do to make this right.
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