My name is Rigo Diaz and I was notified by my debit card company (AMEX) that there was...

GetHuman-sthlrd's customer service issue with Google from October 2018

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Help with my Google issue
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Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sthlrd will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sthlrd can let us know if they help or not.
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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-sthlrd's own words
My name is Rigo Diaz and I was notified by my debit card company (AMEX) that there was a charge on my card for **.** for something on Google Play. Not sure exactly what it is for, however I do know that I did not purchase or attempt to purchase anything for that price. I have purchased smaller items in the past that were for .** cents or *.** or even *.**. I remember only one purchase for **.** but it was at a year or * ago. It was for a growth package on the Injustice * app. I have contacted Amex and they said it would be quicker with Google because it is still pending. Otherwise I would have to wait up to ** days to receive **.** which is completely ridiculous. Please advise as to what I can do.
GetHuman-sthlrd did not yet indicate what Google should do to make this right.
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Google

Customer service issue
Reported by GetHuman-sthlrd
Oct 11th, 2018 - 2 years ago
Fixed
Seen by 20 customers so far
Similar issue to 10525 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-sthlrd started working on this issue
Oct 11th, 2018 8:17pm
GetHuman-sthlrd indicated the issue is not fixed yet.
Oct 13th, 2018 2:52am

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