My name is Rigo Diaz and I was notified by my debit card company (AMEX) that there was...

GetHuman-sthlrd's customer service issue with Google from October 2018

Help with my Google issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-sthlrd's own words
My name is Rigo Diaz and I was notified by my debit card company (AMEX) that there was a charge on my card for **.** for something on Google Play. Not sure exactly what it is for, however I do know that I did not purchase or attempt to purchase anything for that price. I have purchased smaller items in the past that were for .** cents or *.** or even *.**. I remember only one purchase for **.** but it was at a year or * ago. It was for a growth package on the Injustice * app. I have contacted Amex and they said it would be quicker with Google because it is still pending. Otherwise I would have to wait up to ** days to receive **.** which is completely ridiculous. Please advise as to what I can do.
GetHuman-sthlrd did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-sthlrd fixed the problem
We are waiting for GetHuman-sthlrd to fix the problem and share the solution with the rest of us customers.
Please help with my Google issue
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google email you?
This email address isn't valid

Google

Customer service issue
Reported by GetHuman-sthlrd
Oct 11th, 2018 - a mon ago
I have an issue with Google too
Fixed
Seen by 4 customers so far
Similar issue to 10525 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-sthlrd started working on this issue
Oct 11th 8:17pm
GetHuman-sthlrd indicated the issue is not fixed yet.
Oct 13th 2:52am