My name is Rigo Diaz and I was notified by my debit card company (AMEX) that there was...

GetHuman-sthlrd's customer service issue with Google from October 2018

20 views | 10525 similar | 0 following
Help with my Google issue
GetHuman-sthlrd's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sthlrd will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sthlrd can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-sthlrd's own words
My name is Rigo Diaz and I was notified by my debit card company (AMEX) that there was a charge on my card for **.** for something on Google Play. Not sure exactly what it is for, however I do know that I did not purchase or attempt to purchase anything for that price. I have purchased smaller items in the past that were for .** cents or *.** or even *.**. I remember only one purchase for **.** but it was at a year or * ago. It was for a growth package on the Injustice * app. I have contacted Amex and they said it would be quicker with Google because it is still pending. Otherwise I would have to wait up to ** days to receive **.** which is completely ridiculous. Please advise as to what I can do.

GetHuman-sthlrd did not yet indicate what Google should do to make this right.

How GetHuman-sthlrd fixed the problem

We are waiting for GetHuman-sthlrd to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sthlrd fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-sthlrd
Oct 11th, 2018 - 3 years ago
Seen by 20 customers so far
Similar issue to 10525 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account


GetHuman-sthlrd started working on this issue
Oct 11th, 2018 8:17pm
GetHuman-sthlrd indicated the issue is not fixed yet.
Oct 13th, 2018 2:52am