forgot google account password, currently signed in to the account on my phone, but not...

GetHuman-grstew's customer service issue with Google from May 2018

Help with my Google issue
The issue in GetHuman-grstew's own words
forgot google account password, currently signed in to the account on my phone, but not able to sign in on laptop or anything else. recently got new phone number and recovery number is now my old number, also the recovery email is old and not available anymore. needing assistance getting account back open. have tried the whole account recovery questions to prove I am who I am, and even though i answered every question it still wouldn't let me sign in or change my password. since i am signed in on my new phone, please send to my email fro some way to get this fixed. I do not want to go through the process of getting a new google account. I have too much on my current one to go back and fix and change everything there is
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Customer service issue
Reported by GetHuman-grstew
May 23rd, 2018 - 8 mons ago
I have an issue with Google too
Seen by 32 customers so far
Similar issue to 21 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
GetHuman-grstew started working on this issue
May 23rd, 2018 1:22am
GetHuman-grstew indicated the issue is not fixed yet.
May 23rd, 2018 2:25am