I have been charged for an annual subscription to NordVPN on my wife's credit card on...

GetHuman3802931's Refund or Suspicious Charges issue with Google Play from October 2019

Help with my Google Play issue
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman3802931's own words
I have been charged for an annual subscription to NordVPN on my wife's credit card on *****. This is an unauthorized purchase and I have already contacted NordVPN. They have redirected me to you. My son had looked at this app on his phone, did NOT install the app, but had my credit card information in his Google Play account and somehow my we were charged for*by Google Play for this app. Similarly, we were charged for two other apps on the ***** and I had seen these two charges, but assumed they were something my wife had ordered. They were not, but my son was charged for these two apps when he installed them, though he was not prompted that they cost any money or that a payment was processed. The two apps are: Tiny Titans LTD and another app by Kwallee (I am forgetting the app name at this moment). My wife's MC ends in ****, expiration date ****, and her name is Autumn Hayes. None of these three purchases were authorized and I am confused as well as a bit concerned how any of them occurred, ESPECIALLY the NordVPN when this app was not even installed on his phone. Please respond back as soon as possible in regards to this matter so that it may be resolved in a timely matter. Thank you.

GetHuman3802931 did not yet indicate what Google Play should do to make this right.

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Google Play

Refund or Suspicious Charges issue
Reported by GetHuman3802931
Oct 21st, 2019 - 3 years ago
Fixed
Seen by 4 customers so far
Similar issue to 60979 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged

Timeline

GetHuman3802931 started working on this issue
Oct 21st, 2019 2:25pm
GetHuman3802931 confirmed the issue is fixed. Hooray!
Oct 23rd, 2019 12:18am

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