Google Play Customer Service Issues

I recently discovered unauthorized charges on my account. I am seeking assistance in obtaining a refund for these charges. I have reached out to Google Play support and learned that refunds are only possible within [redacted] days of the transaction, however, I missed this window due to my lack of familiarity with this policy. I am exploring other options to see if a refund can still be processed, such as a cancellation memo. I am unable to provide further details in this forum but I am hopeful for a helpful response.

My name is Christina, and I am seeking assistance regarding an issue with the Love Sick app. I downloaded the app in February [redacted], initially accessing five incomplete books. I thoroughly enjoyed playing, investing in diamonds for various choices. Unfortunately, I encountered a problem where I couldn't resume where I left off in the books, losing my purchased diamonds. Despite contacting your department previously and receiving instructions to seek a refund from Google Play support, my issue remains unresolved as Google Play claims inability to assist. I am disappointed and hoping for a resolution, preferably through a managerial response via phone at [redacted] or email. Given the situation, I would appreciate a refund or restoration of the diamonds for a seamless continuation of the books. Noting the significance of diamond purchases to support the app and authors, I urge for prompt action on this matter. I recently noticed a "Restore Purchases" button in settings but found it restarting the books from the beginning. Thank you for your attention, and I await a swift response.

Hello, I need assistance with an issue I am currently experiencing with my Divemate app. A while back, I acquired Divemate using an account that has since been deleted because the email tied to it was no longer operational ([redacted]). I then created a new account using [redacted] and was informed at the time that all apps had been transferred from the deleted account to the new one. I now have a new device, and when attempting to install Divemate, it does not appear in my purchased apps. The developer has assured me that the app and the associated packs I previously purchased are still valid. However, I am unable to install the app on my new device as it does not appear in my current account. I want to avoid paying twice for the app and associated packs. Any help with this issue would be greatly appreciated. I can forward the email from the developer if needed. Also, I had another account under the name of Hugh Donald ([redacted]) but I am unsure if the app was associated with that account.

Hello Google team, I hope this message finds you well. Today, upon opening the Play Store, I came across a special offers/sales section located below the Mario Kart promotion. While exploring and adding items to my wishlist, I got distracted checking out the Sorcery! Series by Steve Jackson. When I attempted to return to the special offers/sales section, it had disappeared. I would greatly appreciate it if you could guide me on how to retrieve it as I would like to continue browsing. Additionally, I encountered a peculiar situation when considering purchasing Sorcery! 1, 2, 3 & 4 (publisher: inkle LTD) priced at £4.99 each. Suddenly, 2 & 3 are no longer visible in the listings. Could you please clarify this and inform me if the four titles can still be bought? Perhaps they could be offered as a bundle since they no longer appear individually. Sorcery! 1 & 4 seem to still be available for purchase. Lastly, I kindly request instructions on how to revisit the initial sale section that was displayed on the Play Store home screen. Thank you for your assistance! Warm regards, James

Hello, I'm Krishna. I mistakenly installed an app called "Closer." I didn't understand how to use it, so I didn't use it during the trial period. However, after uninstalling the app, an amount was deducted from my account when the trial period was over. Your terms state that if a customer requests a refund within 48 hours, the money will be refunded. I have already sent multiple emails before the 48-hour deadline. Please refund my money as per your policy. I no longer wish to continue using this app, so please assist me with unsubscribing. Thank you, Krishna.

I intended to make a single in-app purchase, but due to various errors and delays in receiving the purchased item, I ended up making multiple purchases, far exceeding my budget. I have requested a refund for these unintended transactions, but it was denied. I kindly ask for your assistance in refunding these accidental purchases. If not for the continuous "Transaction could not be completed" errors and the delayed delivery of the item, this situation would not have occurred. Please reconsider my refund request. You can contact me at +65 [redacted]4.

My wife's phone is locked, and she cannot remember her Gmail account details to unlock it. When trying her phone number, it says it's not recognized. Her number is [redacted], and her name is Lisa H. The phone is under my name, William W., with the number [redacted]. The Google email listed in settings is [redacted] We urgently need access as there are essential appointments and important information on the phone. Thank you.

I'm facing an issue trying to purchase a subscription on the Coffee Meets Bagel app. When I choose the payment option, it's linked to [redacted], which isn't authorized for Google Play payments. I have payment details and a Google Play gift card connected to [redacted] I would like to link the Coffee Meets Bagel app to [redacted] and use that account for payments. I've tried syncing through settings but haven't been successful. I've contacted the admin for [redacted], but they won't allow a change in financial linking to resolve the problem.

I recently discovered unauthorized charges totaling $[redacted].00 on my account. Despite receiving an email indicating $38.00, I never consented to these charges. To address this issue, I have already cancelled my card. I live alone, and no one else has access to my phone. This situation is incredibly frustrating as I am on a fixed income. Over the past six months, Google Play store has deducted $[redacted].00 from my account without my permission. I only became aware of this when I reviewed my transaction history. No prior notification was received. I simply want a resolution to this matter promptly, or I will escalate it further.

Gestern Abend wurden unerlaubt mehrere kleine Beträge von Google über mein PayPal-Konto abgebucht. Die Transaktionen betrugen 5x3,49€ und 1x1,69€ und fanden um 23.50 Uhr am 8.10.19 statt. Ich habe sofort meine Kreditkarte sperren lassen, da ich diese Abbuchungen nicht autorisiert habe. Bitte erstatten Sie mir die Beträge und klären Sie mich über die Gründe für diese Abbuchungen auf.

My Google account got suspended because a refund was issued to a card linked to my wife's account. I informed them about this misunderstanding, and they said they would refund me in 45 days. However, it has been two months, and I have not received the money. Now they are saying I cannot have it back because it is in Google Play credit. I had paid for that credit in cash, so I expect to get it back. If not resolved, I will take further action.

I created an AdMob account today, on October 9, [redacted], with ID pub-[redacted][redacted]. While trying to navigate the platform, I accidentally deleted my AdMob account. I tried to recover it, but Google doesn't offer an option to restore deleted accounts. I'm really upset about this and I hope the Google team can understand my situation and help me restore my deleted AdMob account linked to [redacted]

I need assistance with a casino game issue. I purchased $44.99 worth of credits which should have given me [redacted] million dollars. Within five minutes, my credits went over a billion but plummeted down to 5 million promptly. I suspect foul play, either a hack or a system error. The vendor for the purchase was Chicot. I am positive I didn't spend a billion dollars in such a short time. I'd greatly appreciate any help in resolving this matter.

Hello everyone, I recently purchased a Google Play gift card to get a membership in a game (Roblox). Unfortunately, I am having trouble canceling the membership through both the Google Play app and the Roblox app. The Roblox support team directed me to seek assistance here to find a solution. I've already reviewed your subscription guidelines on how to manage memberships, but on my device, it doesn't show that I have purchased any membership, making it impossible to cancel. Can anyone provide any advice or guidance on how I can resolve this issue? Thank you in advance.

Hello, my name is Mohan Lal Yadav. For a few days now, I have been facing issues with making payments to others. Despite making the payment, I receive messages saying the transaction failed. The messages also mention that if the amount is deducted, I should receive it within two to three days. However, I have not received anything yet, and I am unable to view the transfer history. I have been attempting to get in touch with your team but have been unsuccessful. I kindly request a callback at [redacted].

I need assistance urgently. I have my credit card set up for auto payments, and I recently gave my old phone to my boyfriend's daughter about three months ago. She made unauthorized purchases using my Discover card on games like Harry Potter Hogwarts Mystery and Dash Adventure. These purchases have totaled almost a thousand dollars. I am requesting refunds for all these in-app transactions as it is impacting my financial situation significantly. The minimum payment on my Discover card has increased from $[redacted] to $[redacted] due to these unauthorized purchases. The girl, who is only 13, admitted to making these purchases without realizing the consequences. Please help me resolve this issue, Google. I am sincerely pleading for your assistance as this situation is distressing.

Hello, my name is Tanya Maeva, and I am reaching out regarding an accidental subscription made by my 6-year-old daughter to the "Older Face - Aging Face APP, Face Scanner" on 13/10/[redacted], which charged $[redacted].99 AUD to my Google Play account while she was playing on my mobile device. As a single mother of 2 young kids, I kindly request a refund for this charge. I have contacted the app developer via email, but they stated they are not responsible and advised me to contact Google instead. Due to the urgency of this matter and the financial strain it has caused, I am seeking assistance to rectify this situation promptly. Your prompt attention to this issue would be greatly appreciated. Thank you.

Dear Google Management Team, Good afternoon, I am writing to address an overcharge issue on phone number [redacted]. My 12-year-old son visited me for a month during our festival and unknowingly incurred charges while using my mobile phone to play a game called 'Garina.' He was not aware that the game would cost money as he is unfamiliar with the currency (AED) and the charges. The excessive cost of [redacted] AED over just 6 hours on October 12th and 13th came as a shock to me. I reached out to Etisalat for assistance, but was unsuccessful in resolving the matter. As a loyal Postpaid customer, I kindly request your understanding and consideration in refunding the charges. It was an innocent mistake made by my child, who was unaware of the financial implications of the game. Etisalat has indicated that the charges were incurred through Google, and I am hopeful for a resolution with your help. Regards, Bin Bahadur Khatri

On October 6th, I signed up for a free week of CBS Interactive. On 10/11, I searched through the online paperwork to cancel my membership but couldn't find the option. I then called [redacted] and was on hold for 36 minutes. On 10/12, I called back at 1:19 p.m. Pacific Standard Time and held for 28 minutes before speaking to someone. After looking up my account, the representative mentioned there were no pending charges and the account was clear. He stated there was nothing to cancel. However, at 2:43 p.m. that same day, I received a message from PayPal regarding Google's attempt to charge $5.99 for the CBS Interactive service. They have been trying to process this charge daily at the same time since then, and I urgently need this to be stopped.

Hello, my name is Lanrewaju Joshua. I appreciate you taking the time to address my concerns. I am an app developer from Nigeria currently working on a non-free app. I have encountered an issue with Google Play not accepting certain credit/debit cards used by individuals in Nigeria (e.g., Mastercard, Verve, Visa). This poses a problem for potential app buyers in Nigeria. I have a few questions: 1. Is there a solution to this problem? 2. If there is a solution, will it facilitate easier downloads for individuals in Nigeria with cards such as Mastercard, Verve, and Visa? 3. Are there restrictions based on specific banks in Nigeria, like First Bank, Fidelity Bank, GT Bank, among others? If there are indeed restrictions on Nigerian cards: 1. Can exceptions be made for Nigerian banks and their cards to simplify app purchases? 2. Alternatively, if the above isn't feasible, I propose a revenue-sharing deal with Google Play to enable the smooth transaction of my app. You can contact me at +[redacted][redacted]. My app has great potential, and overcoming this obstacle with the store's cooperation would be greatly beneficial. Thank you.