Google Play Customer Service Issues

To whom it may concern, I've recently discovered that I have been charged for a Clover Dating App subscription even though I deactivated and deleted the app shortly after using it. Several months ago, I tried out the Clover App with a free trial. However, I quickly realized it wasn't for me and proceeded to deactivate and delete my account. Today, I contacted Clover regarding a refund, but they directed me to Google Play. I believe Clover should make it clear that deactivating the app does not cancel the subscription and that cancellation must be done separately. I find this misleading and concerning, as I'm sure there are other users who, like me, deactivated their accounts only to find out later that they are still being charged due to the separate cancellation process. I would appreciate guidance on how to request a refund for an unused app on principle. Thank you for your assistance. Sincerely, AMi Kenzo

I downloaded a free trial app but deleted it after two days. I later discovered a $29.99 charge on my bank statement for a service I didn't use. I understand I should have canceled the subscription, but I never actually used the app and missed the refund deadline. I contacted the developer who redirected me to Google Play, but I was informed I didn't meet the refund criteria. Despite it being a small amount, I believe I should receive a refund promptly. Thank you for your assistance.

I bought a $[redacted] gift card on August 3, [redacted]. I tried to load the card on August 5 but got an error message asking for more information to redeem it. After contacting customer support, I provided the details they needed via email and an online form. They confirmed receiving the information. Despite multiple calls, emails, and promises via Twitter to solve the problem, the issue persists. Whenever I call, I'm told a different department is handling the matter and I need to wait for an update. Frustratingly, I'm unable to redeem the gift card due to this ongoing delay.

Hello, I am reaching out regarding an issue with a gift card my Uncle purchased for me recently. Unfortunately, I have been experiencing difficulties trying to redeem it as every time I attempt to do so, a message appears requesting more information for redemption. I have been attempting to redeem this card for over three weeks now and have been unsuccessful. I kindly request your assistance in activating the card so I can finally redeem it. The card code is: 8F1L H9F3 PVDD 8TPC. The card was purchased at Walgreens store #[redacted] located at [redacted] Front St, Slidell, Louisiana [redacted] on 9/14/[redacted]. I would greatly appreciate it if Google could activate the card promptly.

£[redacted].99 was deducted from my bank account for Google Play. After contacting my bank, Halifax, they prevented another £[redacted].99 charge. Halifax refunded the first £[redacted].99 and assured an investigation. Recently, they withdrew the refund, claiming I made the purchase. However, there are no records on my Google Play account. Despite my attempts, I can't reach Google Play. I may pursue legal action due to this unresolved issue.

I recently signed up for a free 7-day trial that was supposed to include the subscription price at the end of the trial period. Yet, I was charged the subscription price instantly upon signing up for the free trial. Their terms of agreement seem misleading as they contradict what is advertised on their homepage. It's frustrating that they claim the money is on hold when it was actually taken immediately. Additionally, their lack of direct customer service contact is concerning, as issues related to money and accounts should be handled promptly. Their billing terms appear generic and unfair, allowing them to hide behind legal jargon. It's unreasonable to state that no charges will occur until 30 days later but then expect payment within 24 hours of that 30th day. This practice should not be allowed. I am eager to discuss this matter with someone from their team.

On September 25, [redacted], I subscribed to Google Play Music and chose an album to download. Despite following the instructions on the help page, I cannot find the download option. I added the album to my music library and created a playlist, but still no luck with downloading. I am using the latest version of Google, signed in to my account, and even tried Google Music Manager without success. I have spent hours trying to resolve this issue, and my frustration is growing. Can someone please guide me through the steps to download an album successfully? Thank you.

Hello Google Customer Service, I am writing to report unauthorized charges on my Eastwest Bank credit card that started in June. I just discovered these charges and would like to contact customer service to investigate and dispute the charges for the past three months. I am aware that there may be fees charged if the investigation finds the transactions valid, but if they are deemed unauthorized, I request that the fees be waived. Before reaching out to customer service, I wanted to email you directly about the unauthorized charges from "GOOGLE MICROSOFT APPS G.CO/HELPPAY/GBR." I am requesting a refund and credit back to the card for these charges. I appreciate your prompt attention and assistance. Thank you. - Marc Allan Cuadra

Dear Google Team, I am experiencing an issue where unexpected charges totaling over $[redacted] appeared on my mobile bill within a span of 6 days. I have contacted my telecommunication company, and they suggested reaching out to the Google Play Help Center for assistance. I suspect that my young child, who is 5 years old, unknowingly made these purchases while playing games on my phone during the school holiday. These charges have significantly impacted my family's tight budget, and I am struggling to cover them. The charges occurred between September 8, [redacted], and September 13, [redacted]. I kindly request a refund for these charges as they were unintentional. Your help in resolving this matter would be greatly appreciated. Rest assured, I will take measures to supervise my child's activities more closely to prevent similar incidents in the future. Best Regards, Tony L. +65-9[redacted]

Hello, my name is Charu, and you can reach me at [redacted] or on my mobile at [redacted]. I did not purchase the Mr. Wizard app from the Play Store, but it automatically obtained my credit card information and has been debiting my account [redacted] Indian rupees per week, totaling [redacted] Indian rupees so far. I have not used this app and would like a refund from Google Play. Thank you for your assistance.

Hello, I recently downloaded an app called Bod Bot from Google Play for a free trial to see if it interested me. After realizing it wasn't for me, I cancelled the subscription and deleted the app. Unfortunately, on September 29th, they charged my bank account 65 euros without my consent. I would like a refund for this unauthorized charge. I have noticed similar complaints from other users online, and despite my attempts to contact them, I have not received a response. Any assistance in getting my money back would be greatly appreciated. Thank you, H. Walsh

Hello, I am reaching out about the unclear pricing of the Google Play app. Despite it being advertised as around 5€/month, I noticed that 15€ was automatically deducted monthly from my bank account by Google. I'm confused and feel a bit taken advantage of. Could you clarify the actual price of the Google Play app? If it is indeed 5€/month, could I please receive a refund for the overcharge that has been occurring for over a year? You can reach me at [redacted] Best regards, M. F.

Hello, I am contacting you regarding the unclear pricing of the Google Play app. While using the app, I noticed that despite it stating a monthly price of around 5€, my bank account was being automatically charged about 15€ every month by Google. This discrepancy has left me feeling as though I have been taken advantage of. Could you clarify the actual price of the Google Play app? If it is indeed 5€ per month, may I please request a refund for the excess charges incurred over the past year? You can reach me at [redacted]

Dear Google, I recently noticed duplicate charges on my credit card for a game I did not download or play. The charges total USD [redacted].64, amounting to USD 96.32 each. I did not receive any email confirmation of this purchase, and when I attempted to locate the game on Google Play, it was mentioned that the game is not accessible in Malaysia, where I am located. I am bewildered as to how these purchases went through without the game being available in my country. Unfortunately, I encountered errors when trying to contact the developer through their website link. I kindly request your assistance in investigating this matter and potentially reversing the charges. Your prompt attention to this issue would be greatly appreciated. Thank you.

I bought a weekly subscription to Sony Liv on October 2nd using my Google Play balance. The amount was deducted from my Google account, and the subscription appeared as active, but Sony Liv did not acknowledge it. Upon contacting their support, they informed me they didn't receive the order. I reviewed the transaction, asked for a refund, and received a confirmation email, yet the Rs 29 refund hasn't shown up in my Play balance. When checking the transactions, it displays "Rs 0 refunded" instead of Rs 29. How can I retrieve the Rs 29?

I am attempting to purchase a membership for the Viva Video app. However, I am encountering issues with payment methods being declined by Google Play. The error message states "unavailable for this purchase." I have attempted to use my card and BHIM UPI ID, but both are being rejected. When entering my card details, I receive messages like "invalid card number" or "try a different card number." I would appreciate guidance on resolving this matter and successfully obtaining the Viva Video membership through payment.

While caring for my 8-year-old granddaughter, she accidentally downloaded an antivirus app on my phone without my knowledge. Recently, I discovered a charge of £90-99 from Google Play, which led me to realize the accidental purchase. I promptly reached out to both the app provider and PayPal regarding this issue, but was disappointed to receive a message denying a refund. As a 61-year-old disabled individual relying on monthly mobility funds, this unexpected deduction has caused me significant distress. My granddaughter innocently mistook the app for cleaning tools. Any assistance in resolving this matter would be greatly appreciated. Thank you, Pauline H.

I need assistance regarding a charge from Google Play that I am unsure about. I believe it might be related to YouTube. I tried to sign up for a free trial of YouTube Premium to have an ad-free experience for my household. However, I don't think the transaction was successful as my YouTube account still shows ads. My YouTube account is linked to [redacted], which is also my Google account. I have another email address associated with Google that I don't use often, and I will check that account for any notifications.

On September 27, [redacted], I made two game purchases for $7.57 each. The first purchase was done at 7:46 pm EST, and after the payment, I was informed that it would be applied shortly. Shortly after, at 7:48 pm, I made another game credits purchase, but my game only received one set of credits. Although I received one receipt of purchase via email, my bank account and alerts show that two payments were deducted. I am seeking assistance in getting the other set of game credits applied to my account. If that is not feasible, I would like a refund, please.

I received a call from someone claiming to be from Telstra requesting me to buy Google Play cards and make transfers through Ria and Transferwest. Ria provided me with the ID details of the person collecting the cash in India, who used a fake Australian passport. Transferwest gave the recipient's name as Prabhakar Kumar with the address 25 Koppam Road, Kerala [redacted] India.