Google Play Customer Service Issues

On Sunday, October 27, Google Play offered a free app that transforms photos into various cartoon styles. I downloaded it from the Play Store, but unfortunately, I can't recall the name. Without any warning, I started receiving SMS messages from my service provider (O2) about charges and subscriptions to sites and services I never accessed or signed up for, resulting in about €55 in charges which has upset me. Two weeks later, Google finally warned me about the harmful nature of the app, which I promptly removed from my phone. I had to contact O2 to investigate the issue, but ultimately, I believe Google is at fault for allowing this app in your store and promoting it, leading to financial losses on my end. I hope you will take responsibility for this and refund the amount I lost due to your oversight. I am reachable at any time for further discussion. I have searched my history unsuccessfully for the free download and removal details, but I trust Google can provide that information. Thank you for your attention to this matter. Gary M.

I recently discovered that someone we allowed to use our laptop has been backing up our cell phone data without our consent. Upon investigating, I found that my device is linked to his Google Play Store account. We've been experiencing issues since this person moved in with us. The backup date shows October 6th, [redacted], and we only moved in on October 1st. I am concerned about what other actions he may have taken on our laptop and want to report this incident. Could you please assist in removing my device from Brandon Cramer's Google Play Store account and ensuring he hasn't accessed any other information? I have photos of the device for your reference. I am worried about the extent of his actions and whether he could have remotely synced and backed up our phone data from his location without physical access to our devices. Your prompt attention to this matter is appreciated. Thank you.

I recently attempted to purchase a starter pack in the game Lemon Soda Party Coin Pusher by Mindstorm Studios. Even though my payment went through (I have the Google Play receipt), I didn't receive the items in my account. I reached out to their customer service team via email about this issue, but have not received any response after multiple follow-up emails. The message I sent to them on Facebook was read but ignored, and my comment on their page was also overlooked. Leaving a negative review on their Google Play page revealed that others had experienced the same problem of paying for packs but not receiving them, with no response from the company. It's concerning that they are not addressing these issues and seem to be ignoring customers who are having payment and item delivery problems.

Hello, I am a player of Knights and Brides and often purchase packs. Yesterday, I bought a $20 pack that was supposed to include [redacted] free energy, but I received a chest instead. I have proof with a screenshot showing the advertised [redacted] free energy. The Knights and Brides support team insists it was one or the other, but the promotion did not specify that. This is the first time I have encountered this issue after numerous purchases where I received what was promised. Disappointed by the lack of over [redacted] free energy and the poor customer service, I'm considering quitting a game I enjoy and stop spending money on it. I am trying to contact Vizor Interactive LTD., but I only found a London phone number. Apart from regular mail, do you have any additional contact information for them? Thank you for your help. Best regards, G.L.

Hello, my name is Alan. Since April [redacted], my phone has been hacked, leading me to go through five new phones and three different cell phone companies without success in removing the hackers from my life. It seems these hackers are using fake apps that were flagged, which started when I lent my friend my phone to install the "Dual Facebook" app. This app has given them complete control over my accounts and access through Wi-Fi. Despite my efforts to sign out of Facebook, I always face issues with unknown devices and fake accounts logging in from different IPs. Deleting my account is problematic as it gets canceled every time. I am desperate for help to regain control of my phone and my privacy. The security apps provided by phone companies have been ineffective as the fake apps I suspect are causing the breach. Even my attempts to contact Facebook have been intercepted. I hope this message reaches someone who can assist me.

On November 11th, my credit card was put on hold due to suspicious activity resulting in unauthorized charges totaling $19.99, $4.99, $0.99, and $99.99 from November 11th to the 14th. After being declined at the bank on the 14th, I contacted my credit card company and underwent a verification process which included sending my driver's license and a video of myself. I was then informed that I needed to wait for a verification letter with a password code before my card could be reactivated. Today, on November 26th, I received the letter allowing me to call my credit card company and provide the password code to have my card reactivated. I have been advised to reach out to Google for refunds on the unauthorized purchases to avoid further complications. This ordeal was due to my account being hacked, and now that my card is active again, I want to secure all my cards used for the game to prevent future incidents. Thank you. Corine Phelps

I fell victim to a scam involving two $[redacted] Google Play Cards. Someone hacked my friend's email and asked me to buy the cards to help their niece. I unwittingly followed the scammer's directions, only realizing later that it was a fraud. My wife and I suspecting something amiss, checked the email address again. After confirming the scam, we tried contacting various parties to recover the money but to no avail. We, as elderly individuals, just want our money back for living expenses. Despite being misled, we hope for a resolution. Thank you for your time and understanding in this matter. Stay safe and have a blessed Thanksgiving. Sincerely, G & J Wyatt

In August [redacted], I noticed unauthorized charges on my Visa bill for the game "The Wolf" by Swift app g.com. The charges were made 35 times before I received my bill at the end of the month. After contacting Google, they refunded the last 6 charges and provided me with the vendor/developer's email address in Poland to request an explanation and additional refunds. Despite reaching out to the vendor and informing Google, I have not received any response in 6 weeks. The total amount of the charges, minus the refunded ones, exceeds $[redacted]. As a pensioner, this financial loss is significant. I have reported the issue to Visa as potential fraud. I never authorized multiple purchases of the same game and on two occasions, my card was charged 6 times in one day. I only provided my credit information to Google, not Swift. I am looking for a resolution and accountability from Google as they are accountable for the actions of their vendors. I am eager for a prompt response. Gerry

Good afternoon, I accidentally purchased a premium subscription to the Sleep Cycle app. I had installed the app on October 28 and, after two days, I broke my phone and forgot about the trial period which would lead to automatic subscription payment. Today, upon realizing the purchase, I found instructions on how to cancel it via Google Play in the app's help section. However, upon submitting the request, I received an email stating that Google Play can't process it, despite Sleep Cycle's recommendation that they could assist. Here is the website for their refund guidance: [redacted]. My email address associated with Google Play is [redacted] Transaction ID: GPA.3[redacted]-1[redacted]9..0 Thank you for your assistance in refunding this mistaken purchase. Thank you, Patryk K.

I have not received any refund from your side. Please refund my amount. Hi, I'd like to inform you that I have still not received the ₹[redacted].00 refund for the VIP Annually subscription for QR Scanner Pro: All QR & Barcode. The transaction ID is GPA.3[redacted]-5[redacted]2..0. I'm anxious to have this issue resolved promptly. If you can provide me with an update on the refund process and when I can expect to see the refund reflected in my account balance, it would be greatly appreciated. Thank you for your attention to this matter. Sincerely, A dissatisfied customer

I am concerned about the classification of 'Everyone' for Scopely's Star Trek Fleet Command in the Play Store. Despite discussing inappropriate content with Scopely's support team and their acknowledgment that the game is intended for audiences 18 and older, it conflicts with the current 'Everyone' rating on the Play Store. I regret allowing a 14-year-old access to the app based on this information. I have requested refunds for in-game purchases due to this misclassification, but have not been successful in resolving the issue with their support team. I am now seeking refunds and requesting an update to the Play Store classification to accurately represent the game's content and age recommendation. I would appreciate guidance on how to proceed with these concerns.

Dear Team, In April [redacted], my son used his Google Play account to make a purchase using my bank card. On October 22, [redacted], he signed up for a free trial for a game. After the trial ended, Google Play started charging me for various games that my son did not play. This went on for another 15 days, resulting in around 70EUR being deducted from my bank card for products my son did not use. I am requesting a refund for these games and subscriptions that were unauthorized. I am willing to provide bank transaction details if needed. We are unable to initiate the refund process via Google Play as we are unable to find the necessary steps to dispute these charges. Thank you in advance for your assistance.

Hello, I downloaded the Kinemaster app on 23.11 and had the free version for 7 days. I used it and then deleted it from my phone before the 7-day free period ended. However, 2 days ago, my bank account notified me about a charge for this application. I have emailed Kinemaster but have not received a response yet. I would like to cancel this charge and receive a refund. I misunderstood how to delete the account and thought just deleting the app from my phone was enough, not realizing I needed to delete it from my Google account as well. I do not plan to use it again and have removed it from my phone. Is there a way you can assist me with this issue? Thank you, T.

I have made numerous in-app purchases on the King of Avalon app while struggling with depression. Regrettably, I did not realize the extent of my spending until it was too late. Now, I find myself in a difficult financial situation while living abroad and unable to work due to visa constraints. I am seeking assistance in obtaining a refund for these purchases and would like to delete the app to prevent further spending. I am hopeful that there is a solution available to help me improve my current circumstances. Thank you for any support you can provide.

Hello. I just noticed that I have been charged for two apps that I have not used in months due to having an iPhone and no longer using Google Play. I am requesting a refund for the PicsArt app and the No Crop app, which I believe renews annually. The only way I found out about the charges was through an email stating my PicsArt app was canceled. I would greatly appreciate your consideration in issuing the refund. If possible, please process the refund to the card ending in [redacted]. Thank you.

Hello, I recently intended to cancel my subscription. However, I noticed that the payment had already been deducted without any prior notification. This unexpected charge is causing financial strain, and I cannot afford it. I have not utilized the app at all and had no intentions of doing so. Upon downloading the app, I was not given the option to skip the trial and explore the app without any commitment. I never intended to engage with the services or undergo a trial period. I am seeking a complete refund for this unauthorized charge. Please address this matter promptly.

I have noticed a significant increase in charges on my credit card over the last two months. Upon speaking with my credit card company, I learned that there have been unauthorized charges on Google Pay since May. I have removed my credit card from Google Pay and requested a block on it. It appears that my neighbor's son has been using my old phone to make these charges without my knowledge. I have been able to get a refund for only two of the transactions so far. I am unsure what steps to take next. While I have paid for these transactions up until now without realizing, the recent charges are much higher, prompting me to investigate. I have deleted all related games and seek assistance in resolving this issue, as it is a considerable amount of money for me to cover. Thank you for your help. Martina.

I'm curious about why Google Play requires access to my photos, media, and files before I can download apps, especially my files. What specific files are they looking at, and how can I be sure they are not accessing sensitive files such as my banking or medical information? I'm concerned about their access extending beyond just photos and media to all the files on my device. How can I be certain that they are not looking at other personal information on my device once they have access?

I'm having trouble entering the verification code sent to my phone because it defaults to my old recovery email that I can't access. I'm frustrated because I receive the code on my phone but can't enter it since it doesn't give me the option to. The email causing problems is [redacted]

I forgot my Gmail account password. I tried to recover it using my phone number but couldn't. I also tried with my alternate Gmail, but Google couldn't verify it. I don't have backup codes as they were saved in Google Photos, and now I can't access any Google services. I do have my phone number, and I changed my password 8 months ago. Please assist me in signing into the Google Play Store by recovering my account.