Dear Google managements team **Good afternoon,*Actually My name is Bin Bahadur Khatri...

GetHuman-bin_khat's Refund or Suspicious Charges issue with Google Play from October 2019

Help with my Google Play issue
First: share to improve GetHuman-bin_khat's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-bin_khat's own words
Dear Google managements team **Good afternoon,*Actually My name is Bin Bahadur Khatri **I will like to raise my complain regarding over charge on number ********** actually happened my son ** year old who come celebrate our festival for one month visa he was used my mobile I never knows that he was playing garina game even he don’t know that it’s will charge because he doesn’t know even what is aed this happened **,** October only * hours make cost **** that bring me very much Surprises I was so worried same time I went to Etisalat outlet but they are not able to help me so second day I went to Etisalat head office there as well they are not able to help me to be honest I’m not able to pay this much amount because this is ***% incident from kids they are not wear about charger please I kindly request you to rebert whole changers because I’m long Postpai customer I never play this kind of game and can u amazing * hours game make cost **** I know that not your fouled but Etisalat need to knowledge customer if ever riche bill this much higher amount....as per billing etisalat team says this charger been take from google please I request you to refund my money because my kids doesn’t know that this much cost ?*Regards *Bin Bahadur Khatri ***************

GetHuman-bin_khat did not yet indicate what Google Play should do to make this right.

How GetHuman-bin_khat fixed the problem

We are waiting for GetHuman-bin_khat to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Google Play

Refund or Suspicious Charges issue
Reported by GetHuman-bin_khat
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 60340 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged

Timeline

GetHuman-bin_khat started working on this issue
Oct 15th, 2019 9:56am