I was banned for no reaso i dont understand , why take my money then ban me?

GetHuman3364486's customer service issue with Google Play from August 2019

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The issue in GetHuman3364486's own words
Just play the game, and stay up in rank i love how the pvp works, i stay at border and guard it ... Legions Battle of the Immortals***WHY AM I BANNED THERES NO REASON FOR IT. I PUT MONY HERE AND YOU BAN ME? SERVER ** GAME NAME: Gam*R*ap*r* .* *Legion: Legacy**I ran into the flower zone and it acted weird.*I tryed relogging in and the server was laggy or something so i log in after i restarted my tablet and now im banned.... how why? I love this game**Says Permantly banned for malicous refund? What does that mean? Refund in what?
I loved this game, there was a game like it years ago then they dicontinued the game
Even if they unban me i still want my money back
If i like the game i spend money there
I have emailed them directly and they send a blank message back, im ready to call google play and resolve this soon.
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Google Play

Legions Battle of Immortals
Customer service issue
Reported by GetHuman3364486
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 53149 others
0 customers following this
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Timeline

GetHuman3364486 started working on this issue
Aug 3rd, 2019 10:49pm
GetHuman3364486 indicated the issue is not fixed yet.
Aug 4th, 2019 3:05am
GetHuman3364486 indicated the issue is not fixed yet.
Aug 4th, 2019 4:01am
GetHuman3364486 indicated the issue is not fixed yet.
Aug 4th, 2019 4:01am
GetHuman3364486 indicated the issue is not fixed yet.
Aug 4th, 2019 4:03am