Google Play Customer Service Issues

After considering various programs, I opted for a free trial. Once I downloaded it, another program showed up that I didn't notice. I mistakenly thought it was included in the free trial I was testing. Subsequently, I was charged around a hundred dollars for it. Additionally, there's another charge of nearly a hundred dollars for a program that seems to be missing from my computer. I anticipated resolving this issue effortlessly, but my request was promptly rejected by PayPal, and Google claims no association with the charges.

I have been double billed by Murka Gaming from April 17 to June! I contacted their support team, but they claimed they couldn't help with my issue. While playing Scatter Slots and Slots Era, I noticed my bets were being changed without my consent, which feels like theft. The Consumer Protection Agency suggested I contact Google Play first before they investigate. I was surprised to hear that Google Play may monitor these issues. It's frustrating to deal with customer support who can't resolve the problems they are causing paying customers. I hope you can assist me as Google Play apparently monitors games available on their platform. Thank you for your help.

I recently received my phone bill and discovered numerous charges from the Google Play Store, resulting in high payments. Upon investigation, I realized my 8-year-old son had been making in-game purchases without my knowledge. The accumulated charges are financially straining. My mobile provider has blocked further charges to prevent such incidents. I would like to inquire if there is a way to request reimbursement for some of these unauthorized payments. Moving forward, I intend to closely monitor future expenses to avoid similar situations. Please reach out to me via email at [redacted] Thank you.

I am experiencing difficulties with an app called Facer. I signed up for a trial period and have been trying to reach out to their support team multiple times since the trial started. Unfortunately, the trial transitioned into a subscription without any contact or response from them. I was hoping for assistance in understanding the issue I was facing and considering cancellation if a resolution was not possible. Despite sending at least five messages, I have not received a single reply. I am now considering canceling the subscription and requesting a refund due to their extremely poor customer service. Any guidance on this matter would be appreciated.

I contacted Niantic on 07/07/[redacted] regarding an issue I experienced. Two days ago, on Friday, while attempting to participate in a raid, my phone unknowingly connected to a different Wifi network, causing me to log out of my account. I have been unable to log back into my account since. My Pokemon username is JMendes22, and I typically log in using my Google account with the email "[redacted]". Despite attempting to log in from another device and even performing a factory reset, I have had no success. I had also invested 16 euros for the Go Fest and am disappointed by the inability to enjoy it fully. I am reaching out in hopes that this issue can be resolved, either with the help of Google or through Niantic directly. I appreciate any assistance. Thank you, João.

On February 7th, my 5-year-old son accidentally purchased a game for £86.99 on my Google account. He accessed the settings on his tablet, thinking it was for his games, and made the purchase without needing a password. I requested a refund that same Tuesday night, but I have not heard back from anyone yet. My Google email is [redacted] Please contact me at [redacted] to assist with my refund. Thank you, Sofia Male.

My child with autism has been playing games on my phone and accidentally made unauthorized purchases using linked debit cards over the past few months. Despite removing payment methods previously, my child unknowingly added new cards to the account. The email addresses potentially linked to the purchases are [redacted], [redacted], and [redacted] It's unclear how much has been charged, but we are seeking refunds for all game purchases except subscriptions. We are also requesting a ban on future in-game purchases if feasible.

I am seeking assistance because I believe Google Play may not provide the help I need. The issue began after I left a review on a game by a developer (Tivola). I expressed my concerns about their disregard for customer feedback and profit-driven game elements. Subsequently, when I mentioned switching to another developer (Tutotoons), Tivola's response was hostile. They frequently prompt users to email them unnecessarily, possibly to gather email addresses. Upon reaching out to them, my positive Tutotoons game reviews were mysteriously deleted, indicating possible monitoring of my activities. This timing seems beyond coincidental. My desired outcome is for this unjust behavior and censorship to cease. If Tivola is involved, I believe they should face consequences and public accountability.

I would like to inform you that the Press Information Bureau (PIB) is the Nodal Department of the Government of India responsible for disseminating information about the Government's Policies, Decisions, and Programmes. The PIB Website, www.gov.nic.in, www.pib.nic.in, and its App are key channels used for this purpose. Various Ministries and Departments of the Government of India utilize the PIB Website to update their information through the provided RSS feed. The Prime Minister’s Office (PMO) also features PIB content on their website. Both the PMO and PIB Website are owned and managed by the Government of India and operated by the NIC, a Government of India Department offering IT support. We want to clarify that the PIB App complies with all impersonation and intellectual property policies. Given this clarification, we kindly request the reinstatement of the PIB App on the Google Play Store promptly. We have been fielding inquiries from journalists and individuals who heavily rely on the PIB App for Government information. The Ministry of Information & Broadcasting, Government of India, overseeing PIB, is concerned about the removal of the PIB App from the Google Play Store. Therefore, we respectfully urge the immediate restoration of the PIB App on Google Play Store.

I tried to purchase the book "You Are Why You Eat" by Ramani Durvasala online through Google Play. Although my payment went through, I keep getting redirected to make another payment to access the full book. Despite confirming the payment on my account, I am unable to read the book. I am extremely frustrated as there is no customer care number for Google Play, making it impossible to seek help. I was looking forward to reading this book tonight, but this whole situation has greatly disappointed me. It feels like my money has been taken without receiving the product, leaving me reluctant to make any future purchases on Google Play. I hope to receive a prompt response, but I doubt anyone will address my concerns. I am eager to discuss this issue with a customer service representative as this experience has been incredibly vexing. My evening has been ruined by this whole ordeal.

Hello, this evening I attempted to purchase an app on the Play Store for the first time and encountered a pop-up requesting my CCV number. As I couldn't recall my card's CCV and didn't have the card with me, I attempted to guess the number with some clues. After three unsuccessful attempts, the system denied verification. On the fourth try, I received a "payment unsuccessful" message stating that the card was declined. Subsequent attempts led to the same error message. I'm unsure what may be wrong with my payment method and would appreciate any guidance on a solution.

I recently made a mistake with purchases on Google Play using my girlfriend's credit card. I initially bought a $10 card, but then mistakenly purchased a $[redacted] package. I contacted customer service via email to sort out the issue. Unfortunately, my girlfriend's account got overdrawn because of this error. I was trying to cancel the unauthorized $[redacted] purchase and keep the correct one. However, both transactions went through, causing her account to be overcharged. I urgently need to resolve this by speaking with a representative over the phone to fix the double charge on her card. Please contact me at [redacted] or [redacted] as soon as possible. Thank you. - Christine

On June 26, [redacted], my son downloaded a free puzzle game. However, on July 2, [redacted], your organization deducted $[redacted].99 from my account without authorization. This incident aligns with the ongoing government investigation. As a parent of four children with limited work opportunities due to medical reasons and various overdue bills, such an unexpected charge is unbearable. I urge you to consider the impact of such a purchase in a similar situation. I recognize the mistake and kindly request a full refund to be promptly issued to my account. Additionally, I ask for the removal of any personal information stored by your company. By doing so, we can efficiently resolve this matter without further communication. Please reach out to me at [redacted] if needed. Thank you for your cooperation. Best regards, C. Smith

I have encountered a persistent issue with the Vegas Downtown Slot game regarding failed payments for coin offers. Despite being able to purchase smaller offers without any problems, I keep receiving an error message when attempting to buy the [redacted] million coins for $12 deal. Even after submitting multiple tickets to Playtika, I have not received any meaningful assistance, only automated responses ensuring that my requests were received. Past interactions with customer service have been unhelpful and even unpleasant, with a particularly disheartening experience in August [redacted]. Despite my efforts to reach out through various channels, including Playtika and Google as suggested, the problem remains unsolved. I have documented each failed transaction with screenshots and kept a record of all correspondence. As a long-time player of the game, I am disappointed by the decline in customer service quality. I am seeking guidance on how to address this ongoing issue and hopeful that a resolution can be found. Thank you for any support in helping me with this matter. Best regards, Judy Pearson.

While playing Magic Jackpot slots, I inadvertently authorized a $99 purchase without my consent. I have not played since this incident and do not wish to continue. I contacted my bank to dispute the charge, and they advised me to reach out to resolve this issue with you before proceeding. My username is meowmeow, and I have been a loyal player of Big Fish Casino for many years as well as Magic Jackpot slots for over a year. I kindly request that the unauthorized game play be removed from my account and a refund of $99 be processed. Thank you for your prompt attention to this matter.

I recently fell victim to a scam where individuals claiming to be from the Social Security office and U.S. Treasury called me, informing me that my social security number was involved in fraudulent activities. Panicked, I followed their instructions to secure my account by withdrawing money and purchasing prepaid cards. They used convincing tactics, detailed personal information, and official-sounding phone numbers to deceive me. Despite my concerns, I followed their demands out of fear of being implicated in crimes I did not commit. After realizing I was scammed, I reported the incident to the police and was advised to contact Google Play for assistance. I want to alert others to this scam and caution against falling for similar tactics.

My Facebook (FB) account and laptop were hacked on 6/26/19. The hackers used my passport picture to scam my FB contacts. Despite reporting the issue to FB, I haven't received a response. Desperate to recover my account after a friend was scammed, I searched for FB help and called 1-[redacted] at webcreativepixel.com. I spoke to John, who requested $[redacted] in Google Play cards for verification. Technical support then asked for $[redacted] more. Feeling skeptical, I spoke to a manager who promised a refund. Despite my suspicions, I gave in. They requested an additional $[redacted], but I couldn't pay due to my card being maxed out. The Refund Department claimed they couldn't refund me due to not completing the process. Realizing I was scammed, I hope FB and Google can address these security breaches. I received calls pressuring me for more money, but I chose not to engage with them.

Hello, good day! I am Bernadette Candila. I recently downloaded the My dating.com app and subscribed to it using my Smart account. After subscribing, I was charged Php [redacted].00. Unfortunately, the app turned out to be fake and started asking for additional charges. I also noticed that some "account holders" had the same messages I received, making me suspicious. After researching online, I confirmed that it is indeed a fake app. I kindly request to unsubscribe from My dating.com to avoid future charges. I only intended to pay once and would like to stop any further payments without providing credit card details. Your prompt assistance in resolving this matter is greatly appreciated. Thank you.

I purchased a Prime Plus Subscription in PUBG Mobile on July 17, [redacted], around 1:30 PM. Unfortunately, after reporting a hacker in a match, I received a message saying "data has been changed," followed by being banned for 10 years for violating rules when I logged back in. I've tried to contact PUBG through various methods but have only received auto-generated replies. I'm unsure why I was banned as I paid RS.[redacted] for the subscription, which is now useless to me. I'm seeking a refund for my money. While being unbanned would be nice, my priority is getting my money back. I hope to receive a positive response soon.

I am frustrated with the misleading information in the game I purchased. The game's description on Google Play stated that the player who shoots the most enemies wins, but my experience showed otherwise. After exchanging emails with another player, it became evident that the game mechanics did not align with its advertised description. Despite my efforts, the developers refused to refund the significant amount I spent, totaling around $[redacted].21. I intend to seek a refund through legal means by involving the FTC and a law firm to address this issue and potentially help others who have faced a similar situation. Accuracy in marketing is crucial, and the disparity between the game's portrayal and actual gameplay is unacceptable.