Google Play Customer Service Issues

I would like a refund for recent app purchases. I received one refund, but fear my account will be deleted, making other purchases wasted. My buys in July were to aid a time-spanning in-app event. However, as the event progressed, unattainable requirements were added, making my purchases pointless. If I could have obtained value, I'd be satisfied. But now, it seems like a legal scam, and I want refunds for this month’s purchases, even if I receive several. I understand my game account will be deleted, which is fine by me. The monthly event misled players into spending money and then denied them the promised reward. The game no longer functions, so I aim to reclaim my expenses.

Hello, I have developed two business applications tailored for my computer and CCTV selling business. These apps are exclusively for internal use by my customers and engineers. The first app, KD User, allows customers to raise support tickets for any issues with products bought from my shop, which are then resolved by our Engineer team using the second app, KD Er. I intended to publish these apps on 17-Jul-[redacted], but they are still stuck in the "pending publishing" status. I seek assistance in understanding why my applications have not been published yet and would appreciate any guidance to resolve this matter. Furthermore, both apps offer the convenience of logging in/registering with a Google email ID, utilizing Google code to access the email IDs from the respective Google accounts. Thank you.

Over the past weekend, I bought a subscription to Kinedu for $39.99 without checking with my daughter first. When she finally got a chance to see the program a day later, she found it wasn't what she was looking for in terms of baby games. As she is extremely busy and can't dedicate more time to it, I reached out to the developer within 24 hours for a refund but was directed to Google Play. After a few days of waiting, I found out that Google Play declined my refund request based on the policy. Having worked in customer service for five decades, I know the importance of customer satisfaction and would appreciate an exception in this case. Despite asking multiple times for a supervisor to contact me, I keep receiving automated denial emails. I hope to hear from someone soon. Thank you, Diane O. [redacted] [redacted]

I am experiencing issues with my Google Play account that seem to be causing malfunctions on my Android devices. Both my Meizu m3 note cellphone and my ONDA V989 Core8 tablet are stuck in recovery mode boot and regular boot. My Meizu shows a fastboot screen but does not recognize the USB connection for a recovery folder, similar to the issue on the Onda. The problem started when my cellphone got stuck, prompting a restart that failed. Subsequently, the device would not complete a boot sequence. When I tried to access my account from the Onda, I received a message about an illegal update which led to the same malfunction as my cellphone. I attempted to use fastboot on my Meizu, but encountered difficulties as the device was not recognized for firmware updates. I would appreciate assistance in identifying the problematic update and recovering my devices to regain access to important data, such as photos of my newborn girl. Thank you for your help.

On June 21st, my phone was stolen. I reported it to the police and called Sprint to block the line and services. Today, on July 23rd, I called Sprint again to inquire about the significant increase in my bill. Sprint informed me that the reason for the spike was due to a purchase on the PUBG MOBILE app for $[redacted].91. These charges are invalid, fraudulent, and unauthorized, especially considering the police report and Sprint being aware of the situation. These charges need to be refunded promptly due to the criminal actions of the individual who stole my phone. I am requesting a full refund of $[redacted].91 to address this issue, as it is impacting both my Sprint bill and my financial security.

I purchased Money Manager (+PC Editing) on 14.07.[redacted] but only used the free version. After payment through Airtel for Rs. [redacted], my service provider charged me around Rs. [redacted] instead. I have been unable to install the paid app on my mobile; it asks for Rs. [redacted] on the Play Store. I've emailed the app's customer contact and left a review, but haven't received any response. I can't even leave a review on the purchased version. Please refund my total amount of around Rs. [redacted] or help me install the paid app on my Android phone. Thanks, NM [redacted] [redacted]

I'm experiencing issues recovering my account [redacted], which I was using for the ZipRecruiter job service app. When I couldn't access messages on Google Gmail from ZipRecruiter, I checked my backup account [redacted] I noticed strange behavior in one of my accounts with a flickering screen and a blurry appearance. After attempting to change the password and encountering these issues, I went to sleep. The following day, I needed to change my password for an electric bill account and found my Gmail password wasn't working for [redacted] Despite trying to use [redacted] for account recovery and even creating a new Gmail account, I am unable to regain access to [redacted] Despite seeing my profile picture linked to the account, I am denied access when attempting to recover it.

Hello, my name is Govind Lahoty and I'm experiencing troubles with the game "Coin Master," which I have been playing for the past 2 years. In the last 5 months, all events have stopped being available to players in India. While players outside India still receive the Viking's Quest and Tournament event, we in India have been excluded from these events for the past 5 months. Despite reaching out to the support team multiple times via email, I only receive generic responses acknowledging the issue without any explanation or timeline for resolution. Also, there has been no compensation provided for the technical difficulties we encounter while playing the game. I would appreciate assistance in resolving this matter and ensuring that all players receive the same events and compensation for technical issues. Thank you.

I have been trying to get a refund for the Guns of Glory app for a year now. I followed the instructions from Google Play, but they were incorrect. I have been playing this game for 3 years and invested a significant amount of money into it. There seems to be an algorithm in the game that limits rewards once money is spent, causing others to surpass me. After Guns of Glory changed their system, they removed items I had purchased that greatly reduced research costs, which are essential for progression. They only compensated me for half of the gems taken, leaving out three other items, and now they are unresponsive. My investments feel wasted, and I am unable to keep up with other players, making the game feel meaningless. Kind regards

I've been playing a game called Battle Camp since 2[redacted]. A few months ago, I decided to try it again and purchased a promotion they had about 3 weeks ago. Unfortunately, the promo turned out to be a bug, and they replaced the items I bought without offering a refund or proper notification. I woke up the next day to find the items gone, essentially feeling like our money was taken without consent. The company later offered a suspicious "we are sorry package" that didn't sit right with me. I asked the moderators to switch the packages, but they refused, so I requested a refund, which they claimed couldn't be done and directed me to contact support. I reached out to the developers via Facebook but was met with no resolution for three weeks. This experience has led me to believe the company engaged in a scam by changing the promotional items without allowing refunds. I've decided to seek help as a student and may involve the law faculty if needed. Thank you.

I fell victim to a scam using Google Play Gift Cards. Despite notifying Google Customer Service promptly within 48 hours and preventing the scammers from accessing the cash value of the two gift cards, I was assured a refund because the money was not yet used. Disappointingly, Google failed to take preventative measures to stop the scammers from redeeming the cards. Consequently, the money vanished, and now they are hesitant to reimburse me as previously promised. I am extremely displeased with the handling of this situation and insist on receiving the refund I am owed.

Hello, my gift card is currently restricted by Google in Japan. I was playing a Japanese mobile game and suddenly my 20,[redacted] yen worth of gift cards got restricted. I am frustrated as I tried to use it, but it was limited without any valid reason. As a consumer, I feel entitled to use my gift card. I kindly request Google to consider allowing me to use my gift card or charge it to my Google ID if possible. Many others are facing similar issues with Google in Japan. I hope for your cooperation. Here is my gift card code: (K2Y1-G45E-Y7ZR-4SAA). Thank you for your assistance. -Email: [redacted]

Legions Battle of the Immortals - Banned Account Inquiry I am disheartened by the sudden ban imposed on my account without any apparent reason. I have invested money in this game, and now I find myself banned without understanding the cause. My game name is Gam6R6ap6r, on Server 22, Legion: Legacy. The issue occurred when my character encountered a malfunction in the flower zone. Despite attempting to resolve the problem by relogging in after facing server lags and restarting my tablet, I was greeted with a permanent ban. The reason cited was 'malicious refund,' which leaves me puzzled. I seek clarification on what this refers to and why this drastic action was taken. Legions Battle of the Immortals is a game I cherish, and I am eager to continue playing.

In June, my son made purchases without my permission, which I discovered recently on my financial statements. After discussing it with him and ensuring password protection, another unauthorized purchase occurred. Although he claimed it was accidental, I have taken necessary measures to prevent further incidents. To seek a refund, I contacted the app developer who directed me to Google Play for assistance. Unfortunately, my attempts through the automated system were unsuccessful, and I can't afford to suffer financial losses. Given the developer's acknowledgement that the refund is required, I am hopeful that your services can facilitate this process.

Today, I received an email about a payment made through Google Play, which surprised me as I don't have a Google Play account. Reviewing the unauthorized charges, I found over $[redacted] spent on an app I never used or downloaded since January [redacted]. I mainly stick to my Apple iPhone, using iTunes and Apple Wallet for app downloads and payments. There was a data breach in a credit monitoring agency where my personal information was stolen, potentially linked to these unauthorized charges. While I can't confirm this link, I am eager to resolve the issue and request a full refund for these unauthorized transactions.

Good morning. I am really upset about my Samsung Galaxy S9+. On my Play Store settings, I had selected to update apps over Wi-Fi only. However, yesterday it unexpectedly started updating apps using mobile data, resulting in a charge of 60 euros. I was confused as to why this happened when my preference was set to Wi-Fi updates. I was at sea with my phone connected to a satellite network, and I didn't realize it was using mobile data until I received a notification from my provider about exceeding the data limit abroad. I need a refund due to this issue with the Google Play Store settings. Thank you.

On July 26th, I noticed a $99.99 charge from "Google Lion Studios" on my checking account in California. Despite typically seeing a phone number with charges, none appeared this time. Visiting their website, I discovered no recollection of making a purchase from them. I reached out to them via email thrice regarding this matter, yet haven't received any replies despite checking regularly, even in spam. My only association with them is the free game "Happy Glass," which I rarely play, having installed it for my 3-year-old grandson. He usually informs me of any purchases, but I can't rule out accidental ones. Being on a fixed income, this unauthorized charge is distressing. Considering my unsuccessful attempts to contact Lion Studios and the uncertainty surrounding the charge, I urgently seek assistance. While I typically prefer live chat after past experiences, it doesn't seem available.

I bought two $[redacted] Google Play cards. However, when I tried redeeming them, I encountered issues. The first card showed "the code is already redeemed" and the second card displayed an error message. This resulted in a loss of $[redacted]. I would appreciate a refund for the faulty cards or replacements. Thank you.

I've been playing a game on the Google Play Store app for some time now and made in-game purchases. The company charges in US dollars, which Google Play Store converts to Canadian dollars. Recently, I discovered the same game on the Amazon Play Store, also in US dollars, but with a different pricing conversion to Canadian dollars. For a $99 pack, the conversion in Amazon is $[redacted].13 Canadian, yet in Google Play, the pack costs $[redacted].99. I've been playing for three years and have made numerous purchases, believing the pricing was based on currency conversion. It's disappointing to see players in different countries being charged more for the same packs. I am seeking advice on potential refund options.

I canceled my subscription on the last day of the free trial, August 4th or 5th, through the internet with the guidance of my nephew. I couldn't find a phone number to call and speak to a representative. I am worried because £75 has been taken by direct debit, leaving me with only £2 until my next payday. I am concerned about going over my overdraft and incurring a £40 charge. I have uninstalled the free trial apps, Norton Secure VPN for £29.99 and DUMPSTER for £45.49, to try and resolve this. I have almost run out of electricity too. I have tried calling the customer service number but it is not recognized. Could someone please look into this and contact me? I would appreciate any assistance you can provide. Thank you, L. Graham.