Google Play Customer Service Issues

I canceled my subscription on the last day of the free trial (4/5th Aug) online with the help of my nephew. I couldn't find any phone support, so I want assistance as I realized £75 was unexpectedly taken from my account via direct debit. Now, I have only £2 left until my next pay day, and I'm worried about possible overdraft fees. I've uninstalled the £29.99 Norton Secure VPN and the £45.49 DUMPSTER apps. Please contact me at +44 [redacted], Miss Lynsey Graham, as I've been unable to reach you at [redacted]. Your prompt help regarding this issue would be greatly appreciated. Thank you, L Graham.

I recently had my mobile service blocked because of a high number of purchases made through Google Play. These purchases were made on the House of Fun app, which I did not make. I need a refund promptly and ask that the app developer block my account from further use on their platform or any other gaming sites. This issue is urgent for me, and I kindly seek your immediate help with this situation. Please provide guidance on the necessary steps to resolve this matter. Thank you. Sincerely, Margareth J.

I am having trouble updating my country in the Play Store. I contacted a support agent yesterday and followed the recommended steps - changing my address, adding a new card for the new country, and making a purchase. Unfortunately, none of these actions have enabled me to switch my country successfully. In my account settings under preferences, I can see the "country and profiles" section indicating "United Kingdom" with a green checkmark. There is an option to switch to the Sweden Play Store, but it is currently inactive, and I am unable to select it.

I accidentally redeemed a gift card on my work account, and now I can't access the funds on the app I want to use due to a Google Play Services error. I'm concerned about losing the £50. The email on the Play Store account where it was redeemed is [redacted], but I need it on [redacted] I've attempted various solutions, even resetting my phone, but nothing has worked.

There is an app called Deemo by Rayark available on the Google Play Store. Despite being described as offline-playable, I've faced an issue on Samsung Android devices. The problem occurs when trying to play offline without Wi-Fi - the Play Store can't verify my purchase, reverting the app to the trial version. This happens even though I've played on various devices over the years. It seems like a new anti-piracy measure, but it's frustrating as I travel frequently without Wi-Fi. If this continues, it might deter me from making future purchases on the platform as it affects my ability to access the content I've paid for.

Hello, I wanted to share my love for Just Kill Me 3 with you! Unfortunately, I feel let down due to being misled into spending a lot on the summer fiesta exclusive swimsuit amaterasu. The summon level [redacted] promise wasn't fulfilled, and it's disheartening. I'm seeking a refund of my rubies as I had hoped to save them for DG Mania. The game has been a helpful escape during my 17 months of sobriety from drug addiction. Despite my disappointment, I still enjoy the game. Could you please assist me in resolving this issue? Thank you for your attention to detail in developing the game. I eagerly await your response. - N.G.

Hello, on the 8th of August, my grandchildren visited me, and later on the 10th, I noticed a receipt in my Gmail for a $12.99 purchase that I didn't make. I asked my 7 and 4-year-old grandkids who admitted they accidentally made the purchase while trying to play a game. They mistook my account for a Google Play card I usually buy for them as gifts. I'm reaching out for assistance as these charges were unintentional, and I can't afford them as it will impact my bank account significantly. While I did see a partial refund of $1.99, the rest has not been refunded. I enjoy using Google Play services, but I'm in urgent need of help this time. I plan to change my password once this is resolved. I appreciate any help you can provide with the purchases made on the 8th that I didn't authorize due to this misunderstanding with my young grandkids. Thank you for your understanding and support.

I bought a Google Play Card and used part of it in April [redacted]. When I tried to use the remaining balance this week, my balance had vanished. I contacted Google, and they gave me a complaint number to email. However, when I tried to send the information, the email bounced back as undeliverable. I want my $40.01 refunded along with an explanation for this issue, especially since there seem to be many similar complaints. On August 10 and 11, [redacted], my Play Store Card Balance was visible, but by August 12, it was gone and couldn't be accessed. I regret not taking a screenshot. I chose to use a Play Store Card for security, but this experience has been disappointing.

Google, please refund £85.99 back to my account. I am not the person who made these transactions. Someone has used my number without my knowledge. I am already an elderly woman and don't wish to know how I will look when I am older. My email is [redacted] I am not interested in knowing about my appearance in old age. Please respond to my request, Google. I am not the individual using this account, and I have no knowledge of these activities. Kindly refund the money to my account as soon as possible. Thank you.

I would like to request a refund for all purchases made in Guns Of Glory. I believe the in-app purchases are misleading and fraudulent. For instance, when buying shooting gallery coins, the rewards seem to be based on the value of the product rather than random chances as advertised. The lack of transparency in new updates and items is concerning, leading to constant additional purchases to enhance the previously bought items. Upgrading equipment also results in the devaluation of purchases, without retrieving the value invested in the upgrade. It feels like a constant cycle of deception in purchasing, with updates frequently changing and devaluing purchases. Kindly process a full refund for all my purchases due to these issues.

I accidentally recharged INR [redacted] on Google instead of Paytm Bank. I would like the refund to be transferred to my Paytm Bank account. I tried contacting customer care but couldn't find the correct number. I just want to ensure that my INR [redacted] recharge is refunded properly. Your help in this matter would be greatly appreciated. Thank you, Virendra Kumar Yadav.

Dear Google, I urge you to cease charging my bank account for the Skout subscription, as it is associated with a blocked account. Despite my previous requests for a refund, I have not received any response from your end. It is unacceptable that my account was charged once again. Will you persist in charging my bank account without cause? Sincerely, [Name]

I have been playing the game HonorBound RPG for a while. A few years back, I purchased a starter pack and enjoyed playing, acquiring many mythic and legendary heroes along with commanders. After taking a break due to work, I recently tried to log back in, only to find out my account was lost, as were others' based on forum discussions. Support acknowledged the issue, and I agreed to start anew if compensated, which they agreed to via email. However, I have not received any compensation or responses to my follow-up emails. Your assistance is appreciated. Thank you, Dimitrios.

I am a subscriber to the Economist app on Google Play. Occasionally, upon opening the app, it recognizes my subscription status, granting me access to articles. However, at other times, it states that I do not have access, prompting me to log in again multiple times. This inconsistent behavior is frustrating, as I am unsure if my subscription will be acknowledged each time I use the app. Even within a single session, I may be unexpectedly logged out or denied access to content. This uncertainty persists not only with the Economist app but also with its companion, Espresso. Despite being a loyal monthly subscriber for years, these login issues persist. I kindly request assistance in resolving these account irregularities to ensure seamless access to the app's content with each use.

I have been in contact numerous times regarding Dragon City's return policy. The support staff provided conflicting information, which led me to question their credibility. Despite my requests to speak to a supervisor or colleague, I was repeatedly denied until eventually being transferred. The representative initially claimed there was no supervisor, but later spoke with one after my persistence. I expressed my doubt about receiving a callback within the hour. Despite the challenging service experience, I intend to file a complaint specifically about the representative, Elsa, who lied and did not accommodate my reasonable requests. She dismissed my valid reasons and insisted on her authority over processing a refund.

Hello Google Team, I am reaching out from Energywin Technologies PVT LTD with a request regarding our Skoolsmart Application on the Google Play Store. We have recently migrated from GSuite to Microsoft Office [redacted] and no longer require the Skoolsmart Application to be available. Unfortunately, we are unable to unpublish the application ourselves from the store. We kindly ask your team to assist us in removing all records of the Skoolsmart Application to ensure business continuity with you and our clients. Please address this request promptly using the registered email address [redacted] under which the application was uploaded. For any further inquiries, feel free to contact me using the details provided below. Warm regards, Praveen.R Senior IT Admin Mob: [redacted] Email: [redacted] / [redacted]

I am still awaiting an email from Google. I recently fell victim to a scam related to the company. I received a fake check under the impression that I was hired as an undercover shopper. The scam resulted in me purchasing $[redacted] worth of Google Play cards. After contacting customer service, I learned that I could not stop the cards from being used even though some were still unused. It surprised me that Google Play is unable to freeze the cards once the ID numbers are provided. I am hoping to receive an email outlining the next steps to report the scam, but have not received it yet. What should I do next?

Hi Google Team, I would like to inform you that Energywin Technologies PVT LTD previously published our Skoolsmart Application on the Google Play Store. However, we have since migrated from GSuite to Microsoft Office [redacted], causing us to cease using the application. Due to this transition, we are experiencing difficulties logging into the Google Play Store to unpublish the Skoolsmart Application. We kindly request your assistance in removing all records of the application to ensure smooth business continuity with both your platform and our clients. We are hopeful for a positive response from the Google Team regarding this matter. Registered Email Address: [redacted] Please note that Google Play chat support is not always available. We appreciate any help you can provide in resolving our current issues. Thank you, Praveen.R Mob: [redacted]/[redacted] Email: [redacted]

Today, I noticed that my card was charged twice for an app my child downloaded. This app was supposed to be free, and the unexpected charges have caused a financial strain, as the money taken was meant for groceries. I need a refund for the mistaken charges as soon as possible. I did not authorize these payments and I am disappointed as I rely on Google services. This issue needs immediate attention as my family needs to purchase food today. I'm hoping Google will handle this promptly. Please contact me at [redacted] or [redacted] I am looking forward to a quick resolution, as my kids are waiting to go to the grocery store.

While reading an online book, I did not see any indication of a payment, but suddenly it showed "payment accepted." I immediately checked my PayPal, which was fine. However, upon reviewing my internet banking, I noticed that £99.99 was deducted without my authorization. I never intended to pay to read a story as I only collect FREE diamonds, not purchase them. Kindly refund the £99.99 back to my account. Once this is resolved, I will be closing down Google Play to prevent any future incidents.