I play an In app purchase game called warmachines tank shooter. I buy diamonds in the...

GetHuman2883048's Refund or Suspicious Charges issue with Google Play from May 2019

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The issue in GetHuman2883048's own words
I play an In app purchase game called warmachines tank shooter. I buy diamonds in the amount of $**.** every week. I buy these diamonds to customize my take for exta limited time power. The game freezes and wont ket me log in for hours and hours. The timer on my custom purchases for my tank kerps running thou. I ferl im getting ripped off and deserve a refund. I called their customer support but they always say its due to my internet connection. My internet connection is perfect. I have a full connection. They refuse to reimburse me because they always say the problem is on my end. It is not. I have a screen shot of my connection and the game kicking me out saying my connection is bad. Can you hrlp me?
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Google Play

Refund or Suspicious Charges issue
Reported by GetHuman2883048
May 7th, 2019 - 2 mons ago
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Timeline
GetHuman2883048 started working on this issue
May 7th 11:08pm