Before contacting them, items GetHuman2606430 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman2606430's own words
My * year old son appears to have installed an app Fantastic Face without my consent on my nexus tablet.*https:**play.google.com*store*apps*details?id*com.hy.sfacer*I was only made aware when I was informed of a declined payment request for £**.**.*I have attempted to remove my card details from my Google play account but I see there is no method of doing so without adding another card. This I will never do as this experience is not one I wish to ever repeat. The thought that my child could incur charges against my account without my knowledge or consent is never going to happen again. *Please remove my card from your system immediately.
GetHuman2606430 did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman2606430 fixed the problem
We are waiting for GetHuman2606430 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster: