I have just gone through my account to find an amount of £**.** yo Google play has gone...

GetHuman-johawe's customer service issue with Google Play from January 2019

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The issue in GetHuman-johawe's own words
I have just gone through my account to find an amount of £**.** yo Google play has gone out of my account. I spoke with a member of their team Saturday **th Jan and we couldn't go any further as I could not log on to internet at the time. They said they would send me a form to complete and someone would try calling me back to get this resolved. Looking into it myself, it would appear that maybe my littlest has somehow managed to down an app called Fantastic Face. I have never heard of or seen this before and I can in no way afford such an App, especially as going through a debt relief order at this precise moment. I need to have a full refund to my account asap. I see that I have a statutory right of withdrawel from the contract ** days after the day it was purchased.
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Google Play

Customer service issue
Reported by GetHuman-johawe
Jan 14th, 2019 - a mon ago
I have an issue with Google Play too
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GetHuman-johawe started working on this issue
Jan 14th 12:54pm