Before contacting them, items GetHuman-johawe may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-johawe's own words
I have just gone through my account to find an amount of £**.** yo Google play has gone out of my account. I spoke with a member of their team Saturday **th Jan and we couldn't go any further as I could not log on to internet at the time. They said they would send me a form to complete and someone would try calling me back to get this resolved. Looking into it myself, it would appear that maybe my littlest has somehow managed to down an app called Fantastic Face. I have never heard of or seen this before and I can in no way afford such an App, especially as going through a debt relief order at this precise moment. I need to have a full refund to my account asap. I see that I have a statutory right of withdrawel from the contract ** days after the day it was purchased.
GetHuman-johawe did not yet indicate what Google Play should do to make this right.
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