I was hacked on our computer and I was told to call Microsoft and there was a * *** pho...

GetHuman-keristak's customer service issue with Google Play from January 2019

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The issue in GetHuman-keristak's own words
I was hacked on our computer and I was told to call Microsoft and there was a * *** phone *. I called it and I talked to someone and they told me I had to buy a $*** Google play card to stop the hackers from breaking in to my laptop. Then they tried to get me to buy $**** in google play card because they said they were going to send a Microsoft team out to put a firewall up on our router. Thankfully my husband came home by then and realized it was a scam so we hung up on them. Have been closing bank accounts and credit cards. I have a receipt from the Geek squad to get our computer cleaned and I have the google play card and receipt they told me to buy. I have the number where they were trying to get me to do the firewall *-***-***-**** ext *** and she said her name was Angela Brown. They were posing as Microsoft employees.
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Google Play

Customer service issue
Reported by GetHuman-keristak
Jan 7th, 2019 - a mon ago
I have an issue with Google Play too
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GetHuman-keristak started working on this issue
Jan 7th 4:35pm