I have had £***.** worth of Google Play activity on my current account over the Xmas pe...

GetHuman1886137's customer service issue with Google Play from January 2019

17353 similar
0 following
Help with my Google Play issue
First: share to improve GetHuman1886137's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1886137 got the right customer help using our suggestion.
Before contacting them, items GetHuman1886137 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman1886137's own words
I have had £***.** worth of Google Play activity on my current account over the Xmas period. I have not ordered anything. Normally I get an email receipt from Google when I purchase something - I didn't receive anything with these fraud purchases. I have checked my Google Account and someone with the user name emmacloth has third party apps with account access on **th Dec which is when the first Google Play amount was taken from my account. I don't know who this is. How do I get a refund on these amounts and also secure my account from this person? Please call or email - ** ** **** ******
GetHuman1886137 did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman1886137 fixed the problem
We are waiting for GetHuman1886137 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1886137 fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman1886137
Jan 3rd, 2019 - 4 mons ago
I have an issue with Google Play too
Not resolved
Seen by 3 customers so far
Similar issue to 17353 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1886137 started working on this issue
Jan 3rd 10:14am