Victim of fraud

GetHuman-kevince's customer service issue with Google Play from December 2018

12760 similar
0 following
Help with my Google Play issue
First: share to improve GetHuman-kevince's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kevince's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-kevince may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
The issue in GetHuman-kevince's own words
Find out where the funds went ... Good Afternoon,*I have a customer that was a victim of fraud and still has funds on a gift card and we need to see where the funds went, she didn't give the gift card information out to no one.
they didn't give out the funds out or card information. and the card has no funds
to find out where the funds are and how to retrieve the funds
this is a mutual customer and wants to continue with the services
called Walgreens to have a case open and they notified me to contact Google Play.
I have an issue with Google Play too
How GetHuman-kevince fixed the problem
We are waiting for GetHuman-kevince to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google Play email you?
This email address isn't valid
Follow this issue
See how GetHuman-kevince fixes it.
This email address isn't valid

Google Play

Gift Card
Customer service issue
Reported by GetHuman-kevince
Dec 3rd, 2018 - 2 mons ago
I have an issue with Google Play too
Not resolved
Seen by 6 customers so far
Similar issue to 12760 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-kevince started working on this issue
Dec 3rd, 2018 5:18pm