I would like to request a refund for app purchases in Toreba Crane Game for the reason...

GetHuman-luciwang's customer service issue with Google Play from November 2018

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The issue in GetHuman-luciwang's own words
I would like to request a refund for app purchases in Toreba Crane Game for the reason below. **The nature of this app is that we play the game and win prizes then they are to be shipped out to us. I have won * things from this app (totaling $*** in currency spent to acquire), the shipping was returned to sender, the company's site has stated that any returned item will be available again for ** days to reship but the items never returned to my account. I have since reached out to them via email, and they have yet to reply to my ticket. I have spent a lot of money getting those prizes and if they are ignoring my request I feel that I am in the right to request a charge back from the app as they have not done their due diligence to resolve my issue. I will be happy to provide my ticket receipt of my attempt to reach them.
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Google Play

Customer service issue
Reported by GetHuman-luciwang
Nov 28th, 2018 - 9 mons ago
I have an issue with Google Play too
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Seen by 90 customers so far
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Timeline
GetHuman-luciwang started working on this issue
Nov 28th, 2018 7:18pm