Google Play Customer Service Issues

I mistakenly made a $99 purchase on my casino game without intending to. Despite normally requiring a password, the transaction went through unexpectedly. I am in a tough financial situation and cannot afford this expense. I need assistance in clarifying this issue and getting a refund. This error occurred a couple of weeks ago, and I have retained the account information on my Google Play. I have only made small purchases on other games before, never exceeding $4.99. Your help in resolving this matter would be greatly appreciated as I am currently dealing with medical expenses from a past surgery. Thank you. - DK

While playing Battle of Warships: Global War, I couldn't help but notice that players were being given devices to seize the resources I had purchased. They claimed it was random, but within a day, I found myself surrounded by players who had received this unexplained power for the past six weeks. I spoke up, expressing my concerns about potential fraud to the game administrators and threatened to contact Google Play if the issue wasn't resolved. Feeling frustrated by the lack of response, I contemplate involving my bank to address these suspicious activities. The presence of three unusually powerful players from a different Alliance further convinced me that something fishy was happening. I find it unsettling that I am now unable to access the app after investing a significant amount of money. Tomorrow, I plan to pursue a dispute with my bank to address this situation.

I encountered an issue while playing Battle of Warships: Global War. I noticed that certain players were being given devices that allowed them to take away resources I had purchased. They claimed it was random, but it seemed suspicious as these players had a lot of power in a short amount of time. I mentioned that I would contact Google Play as I suspected foul play. If I don't receive a response, I will reach out to my bank. I found it alarming that three players from another Alliance quickly gained significant power around me. I feel like something fraudulent is happening as I can no longer access the app despite spending a considerable amount of money. Tomorrow, I plan to file a dispute with my bank as I feel I've been taken advantage of. It was frustrating that my questions went unanswered. Thank you.

While enjoying Battle of Warships: Global War, I noticed some concerning practices where players were seemingly given advantages by the game without explanation. The sudden influx of powerful players through these mysterious devices raised suspicions, especially since I was promptly surrounded by them. Threatening to involve Google Play and mentioning potential fraud, I was met with silence from the game support team. Feeling taken advantage of, I am unable to access the app now. The lack of communication and transparency led me to consider involving my bank to investigate this situation further. Tomorrow, I plan to file a dispute as the experience feels akin to being robbed. Your prompt attention to this matter would be greatly appreciated. Thank you.

I signed up for The Globe and Mail three months ago. After receiving receipt #GPA.3[redacted]-5[redacted]2.0, I encountered an error when trying to activate my free trial. Despite following advice from The Globe and Mail's technical support to contact Google, I was unable to resolve the issue as the "my subscriptions" tab showed no subscriptions linked to my account. Consequently, my free trial expired without me being able to access it, and I was charged $[redacted].99 with a recurring charge scheduled for every November 1st unless I cancel through my nonexistent subscriptions. The Globe and Mail informed me that I do not appear in their database and that the account number I have belongs to Google, not The Globe and Mail. I urgently request the cancellation of this subscription. Thank you. - D.C. Email: [redacted]

I play Fire Emblem: Heroes. I contacted the developers, and they advised me to contact Google for assistance. My younger sister, who is 14, spent my savings without my permission while I was asleep. I would appreciate it if my account could be restored to the state it was in before that happened. I have invested a lot of money in the game over the years and would like to continue to do so, but losing my progress has made me hesitant. I don't need any free items; I just want to go back to where I was before the unauthorized transactions. The developers are prepared to help once they receive confirmation from Google Play. I understand it's an unusual situation, and I can assure you that it won't happen again and will be kept confidential. As far as I know, the Dev team is ready to assist and just waiting for approval to restore my progress. It would mean a lot to me if this could be resolved. Thank you for your attention.

On November 1, [redacted], I received a call at my home regarding a potential scam where it was claimed that $[redacted] was withdrawn from my bank account. I was advised to purchase three Google Play gift cards for $[redacted] each. I made the purchase at Stop and Shop and was instructed to keep the receipts. When I checked with my bank, they did not find any unauthorized transactions, but the scammer's details were given to the bank manager for investigation. I contacted Google Play at 1-[redacted] and was provided with a reference number, 7-[redacted][redacted]. After explaining the situation to a representative, I was asked to call back in an hour. Unfortunately, the store manager refused to help with the reimbursement, causing frustration. It's disheartening that Google Play couldn't assist in this matter, as other gift cards offer reimbursements. I am seeking assistance in resolving this issue swiftly and considering legal action if necessary.

Hello, I accidentally purchased Tinder Gold, and it deducted £[redacted].99 from my bank account. After requesting a refund and receiving an email from Google Play confirming the refund of the full amount, I was told by my bank that the pending payment should roll back into my account. However, Google Play ended up charging the entire amount. Upon checking the refund status on Google Play, it shows that I only paid £[redacted] and was refunded -£[redacted], which is not the correct amount. I am anxious about this situation as it is a considerable sum for an app subscription I no longer want. Could you please provide me with the expected date for the refund to be credited back to my account? My bank mentioned that you might have this information. I am a parent supporting two children and this situation is causing me distress.

Hello, my name is George, and I am experiencing an issue with a subscription app overcharging me. I intended to switch my DAZN account from monthly to annual at a cost of $[redacted] Canadian. However, on reviewing my Visa statement, I noticed three charges of $[redacted], totaling $[redacted]. One charge appears as DAZN while the other two display as Google Play on my statement. I reached out to DAZN's customer service, who confirmed only one charge and suggested I contact Google Play for the others. I feel concerned by this situation and seek assistance in resolving the overcharges as I suspect a possible scam.

I invested a significant amount of money in the game Summoners War. Unfortunately, my daughter accidentally spent $[redacted] in the game. I managed to get a refund for the items, but she had already used them in the game. To rectify this, I was advised to purchase packages of equal value to the refunded amount. I complied, but the game claimed I had redeemed items from my inbox that were part of these packages. They warned me about a potential account ban if I did not comply. I sought refunds through Google Play, and while some were approved and refunded according to their guidelines, others were not. I am simply seeking a refund for the money I have spent on this game. Thank you for your assistance.

Hello, I noticed that Google Play charged me before my 7-day free trial ended. I started my trial on 3-4 November, and Google Play deducted the money on 9 November, even though the trial ends on 11 November. I would like to know if I can receive a refund. It doesn't seem fair since I planned to cancel before the payment day on 11 November, but Google Play deducted the money earlier. I submitted a refund request and received a response stating that since my 1 Month Membership (Old School RuneScape) was free without any charges, a refund is not applicable. However, I am still concerned about the charge of €9.49 on 9 November before my free trial period concluded.

Hello, I am concerned because Google Play charged me before my 7-day free trial ended. I signed up for a free trial from November 3-4, but Google Play deducted money from my account on November 9, while the trial was supposed to end on November 11. I believe this is unfair as I intended to cancel before the payment date, but Google Play took the money prematurely. I have raised a refund request as Google Play charged me €9.49 before the end of my 7-day trial. My Google Play account where this happened is [redacted], where I had the 7-day free trial for RuneScape. Despite my refund request, I received a message stating that the membership I am referring to is free and no refund is applicable. However, I can clearly see the charge on my bank account, contradicting the response I received.

I'm experiencing issues with the "Hyundai Blue Link" app. I initially installed the app in May and recently encountered some glitches. After contacting support, I was advised to uninstall and then reinstall the app to resolve the problem. However, when attempting to reinstall, I received a message indicating that my device is not compatible with this version. Blue Link claims the version has not changed since May. Despite following Samsung's instructions to clear the cache and data on Google Play Store and Google Play services, and even performing a factory reset on my Samsung Galaxy S4 mini, I still cannot reinstall the app. I believe there may be a problem with the app itself. Thank you for your assistance.номег ШТупц

To whom it may concern, I have followed all the stipulated requirements. After reaching out to the developer, I was advised to contact Google Play for refunds regarding the Jackpot Slots app. My wife and I take responsibility for maintaining our phones, but unforeseen issues can arise. I emailed initially to report unauthorized purchases on the app from April to November. I have noticed partial refunds starting in November, and I am looking for assistance to resolve this matter for the entire timeframe from April to November. Regards, J & S Demery

My 9-year-old autistic son mistakenly signed up for a free trial on an app, thinking it was free. Unfortunately, after 3 days, it charged my 80-year-old mother-in-law's credit card $35.99 for a year-long deluxe membership to a photo editing app. Our history shows many free photo and video editing apps that our son is drawn to, but he's aware he can't order ones that cost money. He didn't grasp the trial concept and subsequent charge. My mother-in-law is upset, and I've removed all credit cards linked to my Google account because I believe it attempted to charge mine first, then hers. Please cancel the membership and refund her. I apologize for the confusion; he truly didn't understand.

I've been playing Coin Master by Moon Active and I feel like I've been taken advantage of. I spent $14.99 on Veterans Day and was promised 27 million coins if I finished a village before a certain time, but I never received them. Even after working my way up to 15 million coins without buying any in-app purchases, I still ended up feeling like I got ripped off. I'm very upset about this and would like a refund for the $14.99 I spent. I was so frustrated that I ended up deleting the Coin Master app from my phone.

I am having issues with StraightTalk.com. I am Charity Sue Thomas from Olin, Iowa. I am using a Samsung J3 Luna Pro and Google Play on my personal cell phone. The setup seems like a business account, but I only have personal accounts. My Gmail and Samsung accounts are being accessed without my permission, along with Google Drive. No one has authorization to use my information, phone, email, or accounts. My phone number is [redacted], associated with my Samsung J3 Luna Pro. It belongs to me, Charity Sue Stephenson Thomas of [redacted] Walnut Street, Olin, IA [redacted]. Please do not confuse this with my husband's phone, which is a Samsung Galaxy Note with the number [redacted].

I encountered an issue with an in-app purchase recently. Upon attempting the transaction, I received a notification that my card wasn't accepted. Despite verifying my card balance and ensuring the payment information was correct, the same message appeared two more times. After a few attempts, the payment finally went through, but I noticed that I was charged double the amount I intended to spend. I would like $50 refunded to my card as this was not due to any error on my part. Google Play indicated the initial transaction was unsuccessful, leading to the repeated attempts. I appreciate your prompt attention to this matter and look forward to resolving it soon.

I believe I was charged for a purchase made through a Google Play app for truthfinder.com on June 19th, [redacted], amounting to [redacted]. Although Truthfinder claims they refunded the payment to Google Play, I have not received any confirmation or notification of the refund. Navigating Google Play and related sites is challenging for me, and I am puzzled by this unauthorized charge. I wish to have this matter resolved promptly. You can reach me at [redacted] or [redacted]. Your assistance in investigating this issue would be greatly appreciated. Sincerely, M.K.

I recently updated my Samsung phone and encountered an issue that resulted in me having to get a new device, losing all my data in the process. The challenge came when I realized my apps didn't automatically transfer over to the new phone. Although I thought I could easily find them in the Google Play Store under "My apps library," I was surprised to see only a fraction of my original collection there. I had to manually remember and search for each missing app, which was time-consuming. To my frustration, I had to repurchase several apps that I had already bought before. This experience, including having to pay again for apps like Nova Launcher Prime, which costs over $4, left me feeling disappointed and out of pocket by about $10.