Google Play Customer Service Issues

I submitted a claim on 11/16/18 regarding an incorrect $49.99 coin package purchase in a slot app from the Play Store. I have purchased several coin packages before, but this one was a mistake as I never intended to buy it. I have removed the app from my phone and did not use the coins. My payment history will show that I have never purchased a package at this high amount. The package deals often pop up while playing the app, and this one was accidental. I'm on a fixed income, so such a purchase is not something I would normally do. My claim number is [redacted], and I've informed my card company about disputing this payment. I've been trying to reach customer service without success. I'll call them first thing on Monday. This is the first issue I've encountered with the Google Play Store.

Dear Google Support, I am expressing concern as a Google user representing citizens who are troubled. It has come to my attention that your G.P. store is offering games featuring the "Pepe the Frog" character, which has been associated with hate groups and extremists promoting racism and messages of intolerance. I urge you to promptly remove these games to prevent the spread of harmful ideologies among users, especially impressionable children. Other major companies like Apple and Facebook have taken steps to ban such content, and it is essential for Google to follow suit in combating complicit racism. The presence of these games can have serious repercussions, similar to historical symbols like the Star of David during WW2. I have a background in content partnerships with reputable companies, and I am dedicated to ensuring responsible app vetting processes. While slip-ups can occur, it is crucial to rectify them swiftly and prioritize the removal of harmful content like the Pepe the Frog games. I appreciate Google's products and services and would like to see this issue addressed promptly. Please consider this request seriously and take necessary action to uphold values of inclusivity and safety for all users. Thank you for your attention. Sincerely, James M. Costello

I am attempting to pay a $25 Google developer fee using my friend's card. We have received this email multiple times and completed the verification process as requested but the payment is still not going through. Could you please re-verify this or provide an alternative method for us to pay the developer fee? Email excerpt: We have temporarily stopped payment ability through your Google account due to suspicious activity to prevent unauthorized charges. To restore this, we require verification of your authorization for the payment method recently used on Google. Kindly click the link provided to start the verification process by uploading necessary documents such as proof of ownership of the payment method and a government-issued photo ID matching the billing information. While the verification is ongoing, avoid creating new Google accounts to make purchases to prevent further suspensions. Your information will be securely stored and handled in line with Google's Privacy Policy and Payments Privacy Notice. Thank you, Google Support team

I have been dealing with ongoing issues with Golf Clash support. The game is no longer functioning on my device, and they have deleted three weeks' worth of support tickets. Despite speaking to them recently about the lack of support, the problems persist. Over the past three weeks, the game has frozen or crashed, causing me to lose around 75 times and millions of coins along with my special golf balls. Since June 1st, I have spent $[redacted] on the game, but I feel completely abandoned by their lack of assistance. A recent response I received was dismissive, implying that my purchases do not matter to them. The customer service treatment has been disappointing and frustrating.

I'm a player of Kings of Avalon, and I'm facing a frustrating situation with Chinese players using unfair advantages through loaders and bots, impacting my game experience. Despite my efforts to reach the game developers with no success, I am seeking a refund for all my expenses since September 1st, [redacted]. Legal action is a possibility, but I prefer resolving this matter amicably and getting my money back. Google play may not be directly involved, but by hosting the game in your app store, there is some responsibility. I hope this issue can be addressed promptly.

I signed up for WooPlus over a year ago but haven't used the app in almost 12 months. I've contacted WooPlus multiple times to cancel my subscription and request a refund due to ongoing charges. They directed me to contact Apple, although I initially used an Android device when signing up and now use an iPhone. I recently discovered my subscription was purchased through Google Play, but I can't access my old Google Play account. Over $[redacted] has been charged, and I am seeking a refund and a way to end this subscription. I attempted to call WooPlus, but they don't provide a contact number. This situation is frustrating, and I need assistance. Thank you.

Subject: Reversal for Unauthorized Google Play Charges I recently received a message from [redacted] regarding Case ID [3-[redacted][redacted]] stating that unauthorized charges made on my Google Payments account were found to be legitimate. They suggested contacting my payment provider for further assistance if I still wish to pursue a refund. In the email, it was mentioned that my account might have been compromised, and steps were provided to enhance security measures, such as changing passwords and enabling two-step verification. Additionally, a separate message from Vince, regarding unauthorized purchases made by family members without their knowledge, totaling over $[redacted], was brought to my attention. The issue was raised concerning the misrepresentation of free trials leading to charges for apps like Zodiac Signs Master, VPN Free, and Hotspot Shield Premium. Your prompt attention to this matter would be greatly appreciated. Thank you for your understanding. Best regards, Stephanie

I am Ryan A., an active Golf Clash player who has invested over $[redacted] in the game. Recently, I encountered significant challenges with the in-app support. They initially ignored my detailed tickets for four weeks, and later deleted over [redacted] of my messages. Despite trying to keep my communication concise, I was accused of being overly verbose. After seeking help from Google representatives, who empathized with my situation, I realized the developer, Playdemic, needed to address these issues promptly. Despite attempts to contact Playdemic directly, I was redirected back to the unresponsive in-game support. This lack of accountability and professionalism has not only caused frustration but also worsened my existing mental health conditions. Many players share similar experiences, leading me to seek urgent assistance and a genuine, personalized response from the support team without further delays or generic replies. The unresolved glitches and unethical practices further add to my distress, impacting my overall gaming experience. Your timely intervention on this matter is crucial in preventing further escalation and restoring trust in the game's support system. Your prompt action would greatly alleviate my current anxiety and prevent a potential breakdown caused by this prolonged ordeal.

I struggled with diabetes, leading to multiple hospitalizations and surgeries resulting in the loss of my toes and foot due to circulation issues. In the midst of this, I neglected personal matters, and my bank account was drained by unauthorized Google charges totaling over $50,[redacted], ranging from $5 to $50. These charges, linked to Google Play and GooglePlayTicka, seem to stem from purchases made on tablets bought before my hospitalization for my nieces, girlfriend, and myself. I was unaware of these transactions and initially suspected online gambling, but now suspect the tablets were somehow involved in these charges.

Dear Forum Members, I would like to share my experience regarding the issues I have been facing with Golf Clash. My name is Ryan A. and I have spent over $[redacted] on the game since June. I have reached out to Google for assistance, and they have been very helpful, attempting to contact the Playdemic Team on my behalf. However, Golf Clash has been ignoring me for over four weeks, despite my multiple detailed tickets explaining the problems I have encountered. I feel frustrated and disappointed by their lack of response and disregard for my concerns. I have also tried to communicate directly with Playdemic through various channels, but they continue to ignore me. I am feeling extremely let down by their lack of accountability and responsibility. I truly hope that someone can provide me with the assistance I need to resolve this matter. It has been a challenging experience, and I feel like my well-being is being affected by their neglect. I appreciate Google's efforts in trying to help me and stand by their dedication to customer service. I am hopeful that this issue can be resolved promptly. Thank you for your attention to this matter. Sincerely, Ryan A.

My phone ([redacted]) was stolen, and I had to get a new number. I need to move my Google Play account to my new number. The email linked to the account is [redacted] I can access it on my laptop but not my new phone. I made a new GMail address, but my job searches are on the old one. I have used it for at least 9 years. I've received sign-in codes from Google on my recovery account [redacted] that I've had since the early 1990s. I can answer the security questions and know my password. My new number is [redacted], and I need to access my old account. I've been waiting for a response from Google for a month.

Hello Supercell, I am experiencing an issue with my Clash of Clans account. The account name is Danger Zone and the player tag is #9UQ9V2YQG. I am in the Permanent Clan - Bengal Lions, level 11, located in India. My account details are linked with my personal registered Gmail and Google Play account - [redacted] On 27/10/[redacted], a player named Subhasish with player tag #2GJJQJU9Q from the clan Street Riders convinced me to link his email [redacted] to my Supercell ID, after which my account was hacked. Now, I am unable to access my base. They are attempting to hack other members of Bengal Lions as well. I kindly request assistance in recovering my ID and ask for contact to be made through my Clash of Clans Gmail registered account [redacted]

I downloaded an app called Photon VPN Proxy, which promised a 3-day free trial. I installed it with the intention of trying it out, but it automatically charged me without my permission. Despite being non-refundable, I am reaching out for assistance as it was a genuine mistake on my part. I attempted to contact the developer via email regarding the issue, but have not received a response. I believed I would have the option to purchase the app after the trial period, and am disappointed by the unexpected charge. Any help resolving this matter would be greatly appreciated. Thank you for your attention to this matter. Zeina R.

I was recently targeted by a scam. It all started with a text from a friend offering me a money-making opportunity. After getting connected with someone named Christine Quinn, I was asked to make purchases and send money. Eventually, I was told to pay additional fees for a delivery, which raised suspicions. Despite my attempts to get a refund, the situation escalated with demands for more money. Realizing it was a scam, I reached out to a friend who advised me to contact the authorities. I reported the incident to the police. Please be cautious if you encounter a similar situation.

Hello, I have been charged for a subscription to the "MuseScore" app. I attempted to unsubscribe the day before my subscription ended but had trouble finding the option within the app. Despite deleting my account, I was still charged for a subscription I did not want or use. After multiple email exchanges with support, they explained that Google Play is responsible for managing subscriptions, not the app itself. Deleting the app or the account on MuseScore's website does not cancel subscriptions, as they are associated with the Cloud. I have also attempted to cancel the subscription on Google Play, but I keep getting redirected back to the developer. I would appreciate any assistance you can provide. Thank you, Grace

Hello, I recently requested a refund for an app I purchased. My concern arose when my credit card was charged $[redacted] instead of the advertised $94. Despite clarifying that I did not want a full refund and wanted to keep using the app, I received an email saying my refund was approved right after submitting my request. I am puzzled by the quick response and lack of consideration for my situation. I seek clarification on the pricing discrepancy, assurance that I will not lose access to the app ("Headspace"), and a refund of only the extra $50 overcharge. I hope this issue can be promptly addressed. Thank you.

I recently bought in-game content and later requested a refund through the Google Website. Unfortunately, the refund was denied because it had been over 48 hours since the purchase. I then reached out to the app developers for a refund due to ongoing issues with bots affecting gameplay. The developers declined citing no error on their part, despite being aware of the bot problem for over a month. The game server is constantly overloaded with bots and third-party software, making it challenging to log in and play. The constant spam bots and connection issues further hinder the gaming experience. I am requesting a refund for my purchases and considering filing a formal complaint against MapleStory M and the Nexon development team.

I experienced issues with Grand Theft Auto: San Andreas on Google Play; it did not run smoothly and moved slowly. I paid $6.99 for this game and felt it was unfair as it did not function correctly. I believe the game should perform as it did on the PlayStation 2. I have played many other games on my phone, including first-person shooters, where the character control was smooth without glitches or slow movement. I am disappointed with the performance of this game and would like a refund to potentially use for in-app purchases in other games such as Street Fighter. The current situation with Grand Theft Auto: San Andreas on my phone reflects poorly. I hope to resolve this issue and receive a refund promptly to avoid further dissatisfaction.

I recently downloaded ROBLOX and initially enjoyed playing it, but encountered issues with purchases not being consistent. I am frustrated with the interruptions in receiving the in-game currency I paid for. Additionally, I am currently unable to access any games on ROBLOX. I urge the developers to address these technical difficulties promptly for a smoother gaming experience free of disruptions. Another concerning matter is the presence of online daters on ROBLOX. It is disappointing to see inappropriate behavior being tolerated on the platform. I urge the company to address these violations and prioritize the safety and well-being of all users. It is essential for ROBLOX to focus on customer satisfaction and address these issues promptly.

I am seeking a refund for all purchases made in October on the game "War of Legions" by Ateam developers. Several Halloween-themed events occurred during this time, but various issues surfaced post-purchase and event completion. I have outlined the grounds for my refund request, including false advertising on limited-time summons appearance rates, changes to acquired unit details after purchase, malfunctions in summons, and falsely advertised event unit appearance rates. Issues seemed to affect only U.S.A. server players, giving an unfair advantage to Japanese server players. I believe my purchases were made under false pretenses with products differing from what was advertised. I am aware that other players are also considering similar complaints and claims. I have screenshots of multiple apology notices from the developer in the game's notification page. I appreciate your time and assistance in this matter. Thank you. Best, David H.