Google Play Customer Service Issues

Hello everyone, I am Randall Masters, the owner and creator of [redacted] I am encountering an issue with signing into my account as both of my phones have been stolen. I currently only have access to one new phone, but I still have ownership of the same two phone numbers. I remember my email and password, but I am unable to open my ymail account or access my phone number for the recovery process. I attempted to use a few friends' emails to receive codes from Google, but I keep receiving replies stating they cannot verify that it is my account. It has been frustrating trying to resolve this. Although I may not be important, my grandkids mean everything to me, especially since I am [redacted] miles away from them, and family photos are all I have. I will have replies sent to my eldest daughter's email. Thank you, everyone.

I've been playing "Final Fantasy XV" and have spent $[redacted].00 in November on packs that did not contain the items advertised. I encountered time restrictions not disclosed prior to purchase, preventing me from claiming the items I needed. Despite contacting support multiple times, I was only given apologies without any resolution to the issue. Glitches in the game have also caused me to lose purchased items, and the packs have consistently made false claims. I've tried to resolve this with the support team but have had no success. The last five packs have been particularly problematic, and I feel deceived by the false advertising. I'm seeking a refund for these purchases as the game has not delivered on what was promised. I had hoped the development team would address these issues, but I have not received the items I paid for. It has been frustrating dealing with support, as their responses have not addressed my concerns. Any assistance in recovering my money would be greatly appreciated.

I am trying to reach a real person at Google as I have concerns about unauthorized charges from my bank account. Tomorrow, I will instruct my bank to stop any payments to Google. Despite trying to cancel my granddaughter's coloring page subscription, I have been continuously billed without consent. I have expressed my desire to stop these charges without success. This financial burden is significant for me. I am considering seeking help from consumer fraud investigators as a last resort. It is frustrating not to be able to speak with a real person for assistance.

I am currently managing two separate Google accounts linked to different phone numbers. I am transitioning my Straight Talk phone to Verizon, but I am experiencing payment decline issues. I have attempted to use two Visa cards and one Mastercard to settle the bills with Verizon. Despite speaking to my banks and requesting them to monitor for any unusual transactions, the payments are still being declined. I am unsure if the issue lies within multiple payment requests or suspicious activity triggering the declines. Is there a method to pay for each account individually and submit monthly payments by mail? I have encountered difficulties in maintaining my Google account due to errors, which led to repurchasing albums and songs over the years. I value Google's premium services but am now facing challenges with adding a fourth payment source, which raises concerns about potential scams. I am unable to remove an old Visa account that was compromised, leaving me feeling stuck. I seek resolution and assistance promptly as a loyal customer of Google, relying on various paid apps. Your help in addressing these issues is greatly appreciated. Thank you.

Hello, my name is Layken Patton. I recently noticed two charges from Google Play on my bank account - one on November 26, [redacted], and another on December 1, [redacted]. I don't want any more charges on my account. My son plays games on my tablet, and I think he unknowingly downloaded some games that cost $6.99 each. I thought I deactivated my Google account and spoke to customer service yesterday. They provided me with an email for a claim, but I want to double-check to ensure Google won't charge my bank account again. I can't afford any more unexpected charges.

Last year I downloaded a game called Sword of Romance and played for months, investing a significant amount. After switching to Apple, I learned that the game doesn't allow syncing between Android and Apple devices. Consequently, I stopped playing. Now, reconsidering with a friend's input, I am interested in seeking a refund since I no longer play and want to utilize the money elsewhere. I made payments using the Google Play method directly from my phone balance without credit/debit cards. I hope to receive assistance from customer service promptly on resolving this matter. Thank you for your attention.

I have been dealing with Fishing Clash 18 for a few months regarding an ongoing gameplay issue in their app. Furthermore, the prizes they awarded me and others were incorrect, and after numerous attempts, they have failed to resolve the issue and provide the correct prizes. I am seeking a refund for all transactions made in Fishing Clash and to uninstall the app from my device. The company has engaged in fraudulent activities against me and other players. I have invested approximately $[redacted].00 into the game, and they have not rectified the problem they created. The recent updates have made the game challenging to play, and I no longer wish to be associated with it. Kindly arrange a full refund for all purchases from the developer so I can sever ties with this unethical company.

A few months back, I upgraded my phone and unfortunately, the recolor app didn't transfer over. Even after installing it again, I've been unsuccessful in getting my account to work properly. To color, I now have to use coins or upgrade to a more expensive plan. Despite reaching out for help, I haven't found a solution. I've been paying for an app I can't use, and at this point, I wish to request a refund for the full amount or at least a partial refund. Alternatively, I would like to receive credit, have the app fixed, and not incur any further charges. I suspect the issue may stem from my AOL email address being closed. I truly hope these problems can be resolved soon as it has been a frustrating experience. Thank you.

I have canceled my Starz subscription three times over the last two months and requested a refund, but I am getting the runaround. Google Play is charging my card for Starz, which has been canceled since October 25, [redacted]. However, the card is still being billed which incorrectly shows the account as active. This has amounted to $17.98 over the past two months. Even a Starz supervisor confirmed that Google should issue the refund. My previous case number with Google is 5-[redacted]27, and my Starz reference number is [redacted]. I am requesting a supervisor to call me back at [redacted] to resolve this issue by the end of the night. If not resolved, I will contact my bank to cancel and refund all Google Starz and Google purchases.

I am facing issues with my mom's Alcatel Raven LTE since around 3:00 PM today. The problem started with an update notification from Sega Heroes causing a series of problems. I attempted to update the apps, but they got stuck in a loop. I searched for solutions online and tried clearing the cache and data of Google Play Store and Services, leading to a new issue of "Google Play Services Keeps Stopping" bug. Despite various attempts, including downloading the latest updates from APKMirror.com, the problem persists. Moreover, now I am unable to update any apps, experiencing crashes, and facing difficulties in backing up data to Google Drive. Even after removing and re-adding my Google account, the issue persists. The constant appearance of the Google Play Services bug is making it impossible to use the phone properly. I have not attempted a factory reset yet, fearing it might not solve the problem as per the experiences shared by others. I am desperate for a solution to resolve these issues and get my phone functioning smoothly again. Your assistance would be greatly appreciated.

I encountered an issue using the free $2 promo from PUBG Mobile. When trying to make a $0.99 purchase to get PUBG Mobile cash with the $2 promo, it prompted me for a credit card number, which seems unnecessary for a free $2 credit. Living in Hawaii, I haven't used a VPN to change locations. I believe I should be able to make two $0.99 purchases with the free $2, not just one as was the case with my girlfriend's account. It's frustrating to feel pushed into larger purchases and not being able to use the remaining balance if we buy the $0.99 package. Additionally, Google Play giving everyone $2 only to limit its use to specific games feels unfair. It's like being offered $[redacted] if you can limbo under a bar set just two inches off the ground.

On Friday, November 30th, I fell victim to a scam where I lost $[redacted]. I made a purchase of a $[redacted] Google Play card at my local Walgreens and unknowingly sent it to a fraudulent company named Cash Services. The company requested an additional $[redacted] for a loan I never received. Feeling ashamed of my actions, I realize I've been a victim of fraud and theft. This loss affects my monthly retirement pension, and I am left without any funds for the rest of the month. I reported the incident last week, but Google was unable to verify the fraudulent activity. I am reaching out for help as I am in a desperate situation. Thank you for considering my plea to recover my money.

I contacted Netflix and Google regarding my two accounts being billed. Even though I stopped using one account for a month, I am still getting charged. In June, I was billed for one Netflix account, but then in July, I was billed for two. I have not been able to use the service as it stopped working at my house. My phone was only just turned back on this month. I received messages from Google Netflix about movie recommendations. I believe I am owed a refund. Please contact me via text at [redacted]. My name is Jimmy Johnson Sr. Please respond promptly.

My son accidentally purchased Hotspot Shield through Google Play, resulting in an unauthorized charge on my Verizon phone bill. I am seeking a refund for the $69.99 subscription that he unintentionally signed up for after a free trial. Despite requesting a refund on November 30th from both Google Play and directly contacting Hotspot Shield, I have not received a response. It has been seven days since my initial request, and I have tried contacting Hotspot Shield twice through their website with no success. What are the necessary steps for me to proceed with my refund request in this situation? I would appreciate guidance on how to address the lack of response from the third-party vendor and their obligation to provide customer service and process refund requests for products sold through Google Play. Thank you for your assistance in resolving this matter.

My account was debited, but the amount was not credited to another account. Can someone please help me with this issue? Thank you. --- Google Play online customer support at [redacted] is available 24/7 for assistance.

I previously tried to reach out with no response. My son accidentally made purchases on my phone through Google Play using my Sprint bill. Since my Google Play account is linked to an old email I no longer use, I was not receiving notifications about these transactions. He has spent $[redacted] on games and coins. Can you assist me with this issue? The phone number used for purchases is [redacted]. My name is Melonie Blankenship, and the email associated with the purchases is [redacted] I now use [redacted] as my current email address.

I have been away for about 15 months and I have forgotten the passwords for my Google accounts: [redacted] and [redacted] When I try to reset the passwords, [redacted] tries to send the verification code to [redacted] and vice versa. I attempted to use my new email, [redacted], but it says, "Unfortunately, we cannot verify your account." I've been trying for almost a week to access my accounts. Google does not change account passwords over the phone. Could you please help me reset the passwords for [redacted] and [redacted] or send them to [redacted]? Thank you.

I play a game called Game of Thrones Conquest, and I've invested a significant amount of money to level up my account. Recently, I was attacked and lost everything due to a game glitch. I contacted the developer of the game, but I only received an automated response indicating they would investigate, yet they keep closing my ticket. I've spent approximately $[redacted] on this account and am seeking a refund or Google Play credit to help restore it. I can provide screenshots of my purchases, the attack, the game glitch, and the email correspondence from the game developer.

I was playing the game Battle Warship and somehow lost my original account. On this account, I was at level 17 and was the commander of a team called "Tru Rock [redacted]." My ship was called the USS G.W. Bush. The issue arose when I had to reset my phone to its factory settings. After rebooting and signing back into my Google account, the Battle Warship app started a new player account, causing me to lose all the gold, ships, and airplanes I had purchased in the game. I am requesting the restoration of my original account because I have invested a significant amount of money in this game and do not wish to start over. The Facebook email I used is [redacted] In the server list, I am now shown at S [redacted] World [redacted] as a new player at level 3, whereas my previous account was at level 17. Please address this issue promptly. Thank you.

On Saturday, December 8th, I purchased $36.45 worth of credits for Slingo. I mistakenly pressed the wrong button and ended up with nearly [redacted].00 credits instead of my previous [redacted]. Despite the 24-hour period passing, I kept the credits. However, I have now lost all of them. This isn't the first time it has happened to me, and I want a refund promptly. Forget about the other lost credits; I am focused on the recent loss. Please provide an update on the resolution, or I will contact a representative regardless of the wait time. I have been a frequent user of the Google Play Store but will discontinue my usage unless this matter is resolved. I demand a refund immediately but will pursue reimbursement if necessary. I am dissatisfied with your services. Thank you for addressing this promptly.