Dear sir*madam**Previously my son downloaded a load of games and charges came out so I...

GetHuman-aoifefox's customer service issue with Google Play from November 2018

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The issue in GetHuman-aoifefox's own words
Dear sir*madam**Previously my son downloaded a load of games and charges came out so I put parent control on it .now I see there is a charge of *** euro for a game he managed to download an unlock all levels and then he deleted the game as it was to hard I don't understand how he could unlock all levels and charge that amount of money to our account with parent control on it . We are left stuck now as we needed that *** .can this be refunded as he had not even used the game and I will not allow him use it again he is only * so I don't understand how this can be unlocked so easily.
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Google Play

Customer service issue
Reported by GetHuman-aoifefox
Nov 28th, 2018 - 9 mons ago
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GetHuman-aoifefox started working on this issue
Nov 28th, 2018 7:05am