Before contacting them, items GetHuman-aoifefox may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-aoifefox's own words
Dear sir*madam**Previously my son downloaded a load of games and charges came out so I put parent control on it .now I see there is a charge of *** euro for a game he managed to download an unlock all levels and then he deleted the game as it was to hard I don't understand how he could unlock all levels and charge that amount of money to our account with parent control on it . We are left stuck now as we needed that *** .can this be refunded as he had not even used the game and I will not allow him use it again he is only * so I don't understand how this can be unlocked so easily.
GetHuman-aoifefox did not yet indicate what Google Play should do to make this right.
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