GetHuman-apoloq's customer service issue with Google Play from November 2018

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The issue in GetHuman-apoloq's own words
I HAVE RECEIVED FRAUDULENT CHARGES FROM GOOGLE*SUPERCELL, GOOGLE*GARENA. I have no way to have made these purchases because I do not have a google play account neither purchase anything from them. I have fill the online form but a message that an "error" has ocurred and I should try to send the claim later. I need a phone number to call... I am located in Latin America. *I need a HUMAN contact phone number to call.
GetHuman-apoloq did not yet indicate what Google Play should do to make this right.
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Google Play

Customer service issue
Reported by GetHuman-apoloq
Nov 3rd, 2018 - a mon ago
I have an issue with Google Play too
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Seen by 1 customer so far
Similar issue to 8761 others
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GetHuman-apoloq started working on this issue
Nov 3rd 3:26am