I had subscribed to Hothead Game's Hero Hunters for the free chest that was given upon...

GetHuman-regasbal's customer service issue with Google Play from October 2018

Help with my Google Play issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-regasbal's own words
I had subscribed to Hothead Game's Hero Hunters for the free chest that was given upon sign up. The information stated clearly that the subscription would renew on ********** and I have a screenshot to prove this. I had unsubscribed on ********** early in the morning, but noticed a charge for $**.** was taken out anyways. I also have proof of this (a picture of my online banking app). Hothead Games claims you are at fault for this and whenever i confronted you, you assured me a charge wasn't made since it isn't filed. Hothead Games ignored me whenever I gave them this information since they obviously don't feel like they are at fault whatsoever. Regardless of what is on your website regarding charges that were taken out of my account, I WAS charged $**.** and I have not been reimbursed for this mistake. I hope we can come to an agreement so that I may get back what was taken from me. Please and thank you. -Devin
GetHuman-regasbal did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-regasbal fixed the problem
By taking screenshot proof of which day the subscription was supposed to be taken out and the date that the charge was made, i was able to prove that there was a mistake and was given my refund. Thank you.
Please help with my Google Play issue
Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google Play email you?
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-regasbal
Oct 19th, 2018 - a mon ago
I have an issue with Google Play too
Fixed
GetHuman-regasbal shared how to fix
Seen by 4 customers so far
Similar issue to 7380 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged
Timeline
GetHuman-regasbal started working on this issue
Oct 19th 2:58pm
GetHuman-regasbal confirmed the issue is fixed. Hooray!
Oct 20th 4:07pm