I had subscribed to Hothead Game's Hero Hunters for the free chest that was given upon...
GetHuman-regasbal's customer service issue with Google Play from October 2018
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Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-regasbal's own words
I had subscribed to Hothead Game's Hero Hunters for the free chest that was given upon sign up. The information stated clearly that the subscription would renew on ********** and I have a screenshot to prove this. I had unsubscribed on ********** early in the morning, but noticed a charge for $**.** was taken out anyways. I also have proof of this (a picture of my online banking app). Hothead Games claims you are at fault for this and whenever i confronted you, you assured me a charge wasn't made since it isn't filed. Hothead Games ignored me whenever I gave them this information since they obviously don't feel like they are at fault whatsoever. Regardless of what is on your website regarding charges that were taken out of my account, I WAS charged $**.** and I have not been reimbursed for this mistake. I hope we can come to an agreement so that I may get back what was taken from me. Please and thank you. -Devin
GetHuman-regasbal did not yet indicate what Google Play should do to make this right.
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How GetHuman-regasbal fixed the problem
By taking screenshot proof of which day the subscription was supposed to be taken out and the date that the charge was made, i was able to prove that there was a mistake and was given my refund. Thank you.
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