Unauthorized purchase on my account possibly hacked? Ethier way I did not authorize any...

GetHuman1333705's customer service issue with Google Play from October 2018

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Before contacting them, items GetHuman1333705 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1333705's own words
Unauthorized purchase on my account possibly hacked? Ethier way I did not authorize any purchases on my account
GetHuman1333705 did not yet indicate what Google Play should do to make this right.
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Google Play

Customer service issue
Reported by GetHuman1333705
Oct 12th, 2018 - 8d ago
I have an issue with Google Play too
Not resolved
Seen by 2 customers so far
Similar issue to 6830 others
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Timeline
GetHuman1333705 started working on this issue
Oct 12th 5:56pm
GetHuman1333705 shared this issue with friends on Facebook
Oct 12th 5:57pm