Before contacting them, items GetHuman1220482 may need:
Email on Account, Password, Purchase ID, Phone Number on Account, and Amount Charged
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1220482's own words
hello i have purchased a subscription by accident that cost me *,** euro and i asked for a refund. the mail said that it was successfully refunded but when i looked the charge is still there. now it just says that its cancelled.**Does that mean i cant get my money back?
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