Charged for game package.

GetHuman-sitisari's customer service issue with Google Play from September 2018

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The issue in GetHuman-sitisari's own words
Received a text from my mobile provider. ... Hi. My name is Rina. From Malaysia. *I received this text on my mobile phone (************) about half an hour ago. **'RM*. You have been charged RM***.** for Peak Games - Legendary Bundle (Toy Blast). Thank you for paying with Hotlink Credit* Maxis Bill' **I didnt make the purchase mentioned above. Not sure if it was accidental as the I didnt make any verification of purchase either. Can you please check and cancel it for me. I am not interested in buying such package. Thank you.
I didnt buy any game package and there wasnt any verification made either.
Please cancel the package charged and reimburse. Thank you.
I tried calling the customer service line but to waited too long. Unable to call again.
I have an issue with Google Play too
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Google Play

Peak Games - Legendary Bundle (Toy Blast)
Customer service issue
Reported by GetHuman-sitisari
Sep 19th, 2018 - 6 mons ago
I have an issue with Google Play too
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Seen by 7 customers so far
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Items needed
Email on Account
Purchase ID
Phone Number on Account
Amount Charged
GetHuman-sitisari started working on this issue
Sep 19th, 2018 12:31pm