If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-manman's own words
I Scott Mateo was advised by one of your representatives on how to fix my account over the phone to go purchase a Google play card of $***.** dollars scratch the number and give them the code and within minutes I'd be able to access my phone.I asked for confirmation if I was purchasing the correct product ,because it says not redeemable from buyer .So gave all the information proper I needed to give and ,the transaction never worked I was told my money was stuck in the server .That I had to wait three days to receive my $***.** dollars back couldn't get anyone on the phone for days spent *hour and forty four minutes on the phone spoke with a guy whose end was disconnected while on hold,then waited another ** minutes to be told I had to call back tomorrow.Either or I'm so dissatisfied on the whole situation.I didn't get my email password changed to get into my zte five c or my money back ,and I feel as though through all these troubles I've had my money should be replaced I don't care about the phone anymore so my money back would be greatly appreciated. thanks
GetHuman-manman did not yet indicate what Google Play should do to make this right.
I have an issue with Google Play too
How GetHuman-manman fixed the problem
We are waiting for GetHuman-manman to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Google Play customer problems.