I Scott Mateo was advised by one of your representatives on how to fix my account over...

GetHuman-manman's customer service issue with Google Play from September 2018

2 views | 5048 similar | 0 following
Help with my Google Play issue
GetHuman-manman's next move: call Google Play.
The best way to get your problem resolved is to tap the button below to start calling Google Play. We will check on you later to see if it's fixed or needs to be escalated.
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-manman's own words
I Scott Mateo was advised by one of your representatives on how to fix my account over the phone to go purchase a Google play card of $***.** dollars scratch the number and give them the code and within minutes I'd be able to access my phone.I asked for confirmation if I was purchasing the correct product ,because it says not redeemable from buyer .So gave all the information proper I needed to give and ,the transaction never worked I was told my money was stuck in the server .That I had to wait three days to receive my $***.** dollars back couldn't get anyone on the phone for days spent *hour and forty four minutes on the phone spoke with a guy whose end was disconnected while on hold,then waited another ** minutes to be told I had to call back tomorrow.Either or I'm so dissatisfied on the whole situation.I didn't get my email password changed to get into my zte five c or my money back ,and I feel as though through all these troubles I've had my money should be replaced I don't care about the phone anymore so my money back would be greatly appreciated. thanks

GetHuman-manman did not yet indicate what Google Play should do to make this right.

How GetHuman-manman fixed the problem

We are waiting for GetHuman-manman to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google Play's attention and get better help faster. Tap below to get started.
Having Google Play issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-manman fixes it.
This email address isn't valid

Google Play

Customer service issue
Reported by GetHuman-manman
Sep 18th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 5048 others
0 customers following this
Items needed
Email on Account
Password
Purchase ID
Phone Number on Account
Amount Charged

Timeline

GetHuman-manman started working on this issue
Sep 18th, 2018 2:36pm
GetHuman-manman shared this issue with friends on Facebook
Sep 18th, 2018 2:39pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians